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26 Cards in this Set
- Front
- Back
What are the two key identifying characteristics of conflict?
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focus and source
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what are the types of conflict 'focus'
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1) people -oriented: in your face confrontations
2) issues oriented: interpersonal decision-making process by which people agree on how to allocate scarce resources |
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what are the types of conflict 'source'
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1) personal differences - perceptions and expectations stemming from personal values and needs
2) informational deficiencies - misinformation and misrepresentation (easy to solve since based on fact) 3) role incompatibility - goals and responsibilities do not coincide 4) environmental stress - resource scarcity and uncertainty |
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what are the five responses to conflict
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1) forcing
2) accommodating 3) avoiding 4) compromising 5) collaborating |
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define the "forcing response" to conflict
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(assertive, uncooperative) get your way. creates resentment
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define "accommodating response" to conflict
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(cooperative, unassertive) don't upset the other person - both parties lose - you get taken advantaged of
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define "avoiding response" to conflict
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(uncooperative, unassertive) avoid dealing with the conflict, delay
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define "compromising response" to conflict
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(intermediate between (assertive and cooperative) reach an agreement quickly - cut a deal - harmony > value.
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define "collaborating response" to conflict
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(cooperative, assertive) solve the problem together, fully - win-win strategy.
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name and define the two types of negotiation strategies and list the corresponding conflict responses
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1) distributive: divide a 'fixed pie' (A or B)
eg// compromising, forcing, accommodating, and avoiding 2) integrative: expanding the pie by avoiding fixed, incompatible positions (A+B) eg// collaborating |
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according to ethnic culture, what cultures prefer accommodating/avoiding conflict response
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asians
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what type of conflict response is common among many cultures
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compromising
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what gender prefers what conflict response?
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male - forcing
female - compromising |
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define altruistic-nurturing personality and it's preferred conflict response
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promoting harmony with others and enhancing their welfare, with little concern for being rewarded - accommodating response
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define assertive-directing personality and its preferred conflict response
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self-assertion and directing the activities of others with a clear sense of having earned rewards - forcing approach
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define analytic-autonomizing personality and its preferred conflict response
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achievemnt of self-sufficiency, self-reliance, and logical orderliness- solve problems rationally, but back out if conflict intensifies
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what's the most common conflict response among executives
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forcing
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which approach is best for all conflicts
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none, must apply different responses to different situations
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attach the best conflict response to the situation: issue importance is high
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forcing, collaborating
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attach the best conflict response to the situation: relationship importance is high
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accommodating, collaborating
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attach the best conflict response to the situation: relative power is high
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forcing
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attach the best conflict response to the situation: time constraints is high
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forcing, accommodating, avoiding
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attach the best conflict response to the situation: low issue importance
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accommodating, avoiding
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attach the best conflict response to the situation: low relationship importance
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forcing, avoiding
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attach the best conflict response to the situation: low relative power to other
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collaborating
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attach the best conflict response to the situation: low time constraint
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compromising, collaborating
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