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29 Cards in this Set
- Front
- Back
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A firm's shared values, beliefs, traditions, philosophies, rules, and role models for behavior
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Organizational culture
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The arrangement or relationship of positions within an organization
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Structure
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A visual display of the organizational structure, lines of authority (chain of command), staff relationships, permanent commitee arrangements, and lines of communication
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Organizational chart
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The division of labor into small, specific tasks and the assignment of employees to do a single task
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Specialization
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The grouping of jobs into working units usually called departments, units, groups, or divisions
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Departmentalization
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The grouping of jobs that perform similar functional activities, such as finance, manufacturing, marketing, and human resources
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Functional Departmentalization
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The organization of jobs in relation to the products of the firm
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Product Departmentalization
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The grouping of jobs according to geographic location, such as state, region, country, or continent
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Geographical Departmentalization
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The arrangement of jobs around the needs of various customers
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Customer Departmentalization
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Giving employees not only tasks, but also power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks
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Delegation of authority
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The obligation, placed on employees through delegation, to perform assigned tasks satisfactorily and be held accountable for the proper execution of work
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Responsibility
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The principle that employees who accept an assignment and the authority to carry it out are answerable to a superior for the outcome
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Accountability
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A structure in which authority is concentrated at the top, and very little decision-making authority is delegated to lower levels
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Centralized Organization
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An organization in which decision-making authority is delegated as far down the chain of command as possible
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Decentralized Organization
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The number of subordinates who report to a particular manager
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Span of Management
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The levels of management in an organization
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Organizational layers
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The simplest organizational structure in which direct lines of authority extend from the top manager to the lowest level of organization
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Line structure
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A structure having a traditional line relationship between superiors and subordinates and also specialized managers - called staff managers - who are available to assist line managers
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Line-and-staff structure
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A structure that organizes departments into larger groups called divisions
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Multidivisional structure
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A structure that sets up teams from different departments, thereby creating two or more intersecting lines of authority; also called a project-management structure
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Matrix structure
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Two or more individuals who commincate with one another, shore a common identity, and have a common goal
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Group
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A small group whose members have complementary skills; have a common purpose, goals, and approach; and hold themselves mutually accountable
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Team
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A permanent, formal group that performs a specific task
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Commitee
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A temporary group of employees responsible for bringing about a particular change
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Task Force
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Groups similar to task forces which normally run their operation and have total control of a specific work project
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Project teams
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A specific type of project team formed to devise, design, and implement a new product
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Product-development teams
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Small groups of workers brought together from throughout the organization to solve specific quality, productivity, or service problems
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Quality-assurance teams (or quality circles)
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A group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer
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Self-directed work team (SDWT)
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An informal channel of communication, seperate from management's formal, official communication channels
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Grapevine
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