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13 Cards in this Set
- Front
- Back
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Production
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more emphasis on customer contact. –it is difficult to have customization in mass production because of the costs
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How to create Value
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1.convenience 2.great location
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Operations
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1)set methods and technologies used in the production of a good or service. – successful operations are carefully planned and implemented.
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Key Issues of Operations
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difficult to forecast; only produce half.
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Forecasting
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qualitative and quantitative methods to make judgments on the market
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Capacity Planning
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accommodates seasonal changes and peak times
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Master Production Schedule
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which products will be produced and when they will be produced and what raw materials will be used
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Materials Management
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getting the product from point A to point B the cheapest and most efficient way. –better the service= higher cost.
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Supplier Selection
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1.survey possible suppliers 2.visit and evaluate each supplier 3.negotiate terms of service
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Just-in-time Production
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parts and components are delivered precisely and on time (low cost)
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Quality Control
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management of the production process so as to manufacture the goods or supply services that meet quality standards
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Service-Producing Processes
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customers are involved in and can affect the transformation process
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Ecommerce
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‘virtual presence’ of customer
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