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14 Cards in this Set
- Front
- Back
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What BUMED Offices assist the Deputy BUMED with facilitating and managing the CRP? |
BUMED-M5 and BUMED-M81 |
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BUMED-M81 and BUMED-M5 willfacilitate _______ tracking of the selected performance targets. |
Quarterly |
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Who develops program objectives, goals, and policies for Navy medical and dentalfacilities to implement consistent customer relations processes throughout the Navy health caresystem? |
Deputy Chief, Medical Operations (BUMED-M3) |
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Who will be the principal point of contact ensuring theday-to-day execution of the Navy Medicine CRP? |
Customer Relations Officer (CRO) |
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When will the CRO or his or her substitute will beavailable? |
During all working hours |
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How often are summary reports of customerrelations issues from CRP personnel submitted to the CRO? |
Quarterly |
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Who will centrally track and review all legislative, executive, and beneficiary CRPcorrespondence regardless of final disposition of response. |
CRO |
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The ___will participate on the command Risk Management Committee. |
CRO |
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Who serves as the unit’s representative for matters affecting customer relations andsatisfaction? |
Customer Relations Representative (CRR) |
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Who serves as the single point of contact on matters relating to all health benefit programs? |
Health Benefits Advisor (HBA) |
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Who provides advice on the various complex benefits available under TRICARE includingexclusions of non-authorized services and be instrumental in coordinating health care benefits? |
HBA |
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Who resolves access to health care complaints ensuring beneficiaries get the services andbenefits that are appropriate? |
Beneficiary Counseling and Assistance Coordinator (BCAC) |
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Who facilitates communication between MTF/DTF providers and operational medicaldepartments or units, track admissions, dispositions, medical boards, limited duty boards,medical hold personnel and medical evacuations, and provide information to operational leadersthrough their medical department representatives? |
Operational Forces Medical Liaison (OFML) |
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Who assigns Operational Forces Medical Liaisons(OFML)? |
CO or Unit Commander |
