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11 Cards in this Set
- Front
- Back
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List three questions you would ask a customer to understand their networking needs |
What do you do on your computer? What applications do you use? What types of games do you play? How many wireless devices do you have on your network? |
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A customer's purchasing decision is based off of what two main factors? |
Value and trust |
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Why is it important to understand our customers? |
To create customer loyalty to determine needs wants and trust |
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List three non product related questions to help understand a customer |
Do you travel? What types of video games you play? What hobbies do you enjoy? |
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List two reasons a CRW benefits you and two that benefits a customer |
You: Recommendation, credibility, business card Customer: builds trust & reference |
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List two reasons CoreBlue benefit you and two that benefits a customer |
You: Product features & product availability. Customer: Account look up & Best Buy reward points |
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Why is summarizing an important part of the understand step? |
To develop trust and reduce return rate |
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What are three resources on how you can learn about a product? |
Best Buy website, vendor expert, CoreBlue, & YouTube |
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What can you do if a customer already knows what they want? |
Ask questions for a complete solution and perform a live demo |
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What do you do during the understand step? |
Build rapport, ask questions and utilize sales tools |
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Which part of the Customer Promise does asking questions help fulfill? |
Knowledgeable, impartial advice |
