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4 Cards in this Set
- Front
- Back
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Improved customer loyalty |
Customers come back and buy product again not go to a competitor |
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Less complaints |
be less likely to complain don’t need to pay for business costs to investigate complaints |
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Less wastage |
If employees are performing well there is less wastage and so less money spent by organisation |
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Good publicity |
Customers who have good experience more likely to talk happier about it so more people will get recommended the company etc |
