Ba 205 Chp 2

Front 1

Interpersonal Communication Process

Back 1

The process of sending and reviving verbal and non verbal messages between two or more people.

Front 2

Meaning

Back 2

The thoughts and feelings that people intend to communicate.

Front 3

Encodings

Back 3

The process of converting meaning into messages composed of words and nonverbal signals.

Front 4

Decoding

Back 4

The process of interpreting messages from others into meaning.

Front 5

Shared meaning

Back 5

The situation in which people involved in interpersonal communication attain the same understanding about ideas, thoughts and feelings.

Front 6

Noise

Back 6

Caused distortion to or interruption of messages.

Front 7

Physical Noise

Back 7

External noise that makes a messages difficult to hear.

Front 8

Physiological noise

Back 8

Disruption due to physiological factors.

Front 9

Semantic Noise

Back 9

Occurs when communicators apply different meanings to the same words or phrases.

Front 10

Psychological Noise

Back 10

refers to interference due to attitudes, ideas, and emotions experienced during an interpersonal interaction.

Front 11

Filter of Lifetime Experiences

Back 11

Accumulation of knowledge, values, expectations and attitudes based on personal experiences.

Front 12

Emotional intelligence

Back 12

Involves understanding emotions and managing emotions to serve goals.

Front 13

EQ

Back 13

Emotional Quotient (How much you understand emotions)

Front 14

Emotional Hijacking

Back 14

A situation in which emotions control our behavior.

Front 15

Self Awareness

Back 15

The foundation for emotional intelligence. Understanding your own emotions.

Front 16

Triggers

Back 16

Events with strong emotional reaction

Front 17

Self Management

Back 17

Ability to use awareness of your emotions to stay flexible and to direct your behavior positively

Front 18

Optimism

Back 18

Viewing failures as events that can change the future.

Front 19

Pessimism

Back 19

Viewing failures as indication of their own incompetence.

Front 20

Empathy

Back 20

The ability to accurately pick up on emotions in other people and understand them.

Front 21

Active listening

Back 21

A persons willingness and ability to hear and understand.

Front 22

Learner mind set

Back 22

Show eagerness to hear others ideas and listen with an open mind.

Front 23

Judger mind set

Back 23

Having your mind made up before listening and understanding someone else's ideas.

Front 24

Non-listening Behavior

Back 24

actions that prematurely deflect attention from speakers.

Front 25

Rapport Building questions

Back 25

intended to create bonds between people, Ice breakers.

Front 26

Funnel Questions

Back 26

Generic questions to specific questions.

Front 27

Probing Questions

Back 27

Intended to analyze a business problem from every single angle to uncover its root cause.

Front 28

Solution Oriented Questions

Back 28

Focus on how to overcome business problems. What should be done.

Front 29

Leading Questions

Back 29

Intended to guide people to your way of thinking.

Front 30

Disguised Questions

Back 30

Opinions presented in question form.

Front 31

Cross Examination Questions

Back 31

Intended to find contradictions in what others have said or done.

Front 32

CLEM

Back 32

Rapid sideward shift of the eye

Front 33

Motivational Value System (MVS)

Back 33

A blend of three primary motives and refers to a frequency with which these values guide their actions.

Front 34

Blue MVS

Back 34

Guided to protect others, help others grow, Nurturing.

Front 35

Red MVS

Back 35

Directing, guided by concerns about organizing.

Front 36

Green MVS

Back 36

Autonomizing, making sure business activities have been thought out carefully.

Front 37

Hubs

Back 37

Equal for all MVS, red, blue and green.

Front 38

Introverts

Back 38

Tend to get much of their stimulation and energy from their thoughts, feelings and moods.

Front 39

Extroverts

Back 39

Tend to get much of their stimulation and energy from external sources.