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4 Cards in this Set

  • Front
  • Back
What are the three skills listed in the study guide under advanced communication?
1 - Consensus Building Skills
2 - Consulting Skills
3 - Negotiating Skills
What are the six steps identified in consensus building
1 - Build appropriate group
2 - Guide setting agenda and process
3 - Identify and analyze the problem with group
4 - Evaluate possible solutions
5 - Direct the group through decision making process
6 - Obtain finalization and approval of solution
Negotiation (As Defined by Cohen 1980)
The use of information and power to affect behavior.
Cohen's three elements of negotiation
1 - Information
2 - Time
3 - Power