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60 Cards in this Set

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Sam has completed a solution design and is ready to create the data model for a new application in Salesforce. There are a number of custom objects, each with a number of custom fields. What would you suggest to complete the task most efficiently?
Choose 1 answer.
A. Use the Schema Builder to create custom objects and fields and the Create->Objects in Setup to create relationships
B. Use the Schema Builder to create custom objects, fields and relationships
C. Use the Schema Builder to create objects, fields and relationships need to be created using the Create Custom Field in Setup
D. Create the Custom objects, fields and relationships using the Create->Objects in Setup and use the Schema Builder to verify the data model was created correctly.
B. Use the Schema Builder to create custom objects, fields and relationships
Universal Containers would like to ensure that any time a Service Request (Case) is closed, a branded email is sent to the customer. Which of the following features are required to achieve this scenario?
Choose 3 answers.
A. Workflow
B. Email Template
C. Letterhead
D. Outbound Message
A. Workflow

B. Email Template

C. Letterhead
Universal Containers require that when saving an Opportunity record, a check is made to determine if the opportunity value is the highest value for the current year from all opportunities in the system, and if so, mark a checkbox on the opportunity record. What Force.com feature would let you achieve this?
Choose 1 answer.
A. Validation Rule
B. Workflow
C. Formula Field
D. Apex Trigger
D. Apex Trigger
Scenic Properties have setup custom objects to track their real estate listings and inspections scheduled for each listing. If the status of a listing is updated to ‘Sold’ the status of all related Inspections should be updated to ‘Cancelled’. How can this requirement be met?
Choose 1 answer.
A. Use a cross object workflow field update on the Listing object to update the related Inspection records.
B. Use the Process Builder to update the related child records
C. Write an after trigger on the Listing object to update related child records
D. Write a before trigger on the Listing object to update related child records
B. Use the Process Builder to update the related child records
Universal Containers have 50 user profiles. When performing a production deployment, what steps should be added to the deployment plan to lock users?
Choose 1 answer.
A. At the beginning of the deployment, change the login hours on each profile, at the end of the deployment, reset the login hours
B. At the beginning of the deployment, manually change the profile of each user to a maintenance profile, at the end of the deployment, reset each user’s profile
C. At the beginning of the deployment, use Data Loader to save a file of users and profiles. Change each user to a maintenance profile. At the end of the deployment update all user records with their original profiles
D. At the beginning of the deployment, restrict the company wide login hours, at the end of the deployment, reset the company wide login hours
E. None of the Above
E. None of the Above
There is a requirement that validation rules are not enforced for the system administrator, as this is causing problems when loading historical data. How can this requirement be met?
Choose 1 answer.
A. Inactivate the validation rules when loading data
B. Add a condition to each validation rule to check the users profile
C. Use the ‘Don’t Apply Validation Rules’ setting in Data Loader
D. Use Triggers instead of validation rules and check if the user is System Administrator
B. Add a condition to each validation rule to check the users profile
What is not true regarding the Data Import Wizard?
Choose 2 answers.
A. Standard and Custom objects can be imported
B. Records can be added, existing records updated or records added and updated simultaneously.
C. Only administrators can access the Data Import Wizard
D. The import wizard automatically maps data fields from the import file to Salesforce data fields
A. Standard and Custom objects can be imported

C. Only administrators can access the Data Import Wizard
If a user’s profile has create, read and edit access to Contacts and the Org Wide Default setting is Public Read, what access will the user have to Contacts?
Choose 1 answer.

A. The user will be able to create, view and edit all contacts in the system
B. The user will be able to view all contacts in the system
C. The user will be able to create, read and edit contacts they own and view all other contacts
D. None of the above
C. The user will be able to create, read and edit contacts they own and view all other contacts
You are running a training session for a group of new Salesforce developers. Each developer is provided with their own Salesforce developer edition org. As part of this training session you are required to distribute an Expense Manager application to the trainees, and allow them to work further on it. What would be the best way to do this?
Choose 1 answer.
A. Bundle the app as a Managed Package
B. Bundle the app as an Unmanaged Package
C. Create Trainee Users on your Salesforce org
D. Share code for the Expense Manager via email
B. Bundle the app as an Unmanaged Package
If step criteria are defined on an approval process, what are the possible actions for records that do not meet the criteria?
Choose 3 answers.
A. Reject the record
B. Approve the record
C. Go to the Next Step
D. Go to the Last Step
E. Send an Email Alert
A. Reject the record

B. Approve the record

C. Go to the Next Step
A user has 2 record types assigned to their profile ‘Standard Contact’ and ‘Read Only Contact’. When creating a new contact, the user is always prompted to choose the record type, even though the user always selected ‘Standard Contact’. How can you improve this situation?
Choose 1 answer.
A. Set the default contact record type in the user’s profile
B. Set the default contact record type in the user record
C. Set the default contact in the user’s role
D. Ask the user to set the default contact record type in ‘My Settings’.
D. Ask the user to set the default contact record type in ‘My Settings’.
Universal Containers plan to start storing Orders in Salesforce. What standard features could they make use of?
Choose 3 answers.
A. Cloning existing orders with products
B. Creating an order directly from an Account
C. Creating an order directly from a Contract
D. Creating recurring orders
A. Cloning existing orders with products

B. Creating an order directly from an Account

C. Creating an order directly from a Contract
Can a master object have a roll up summary field, which works based on a Date/Time type field present in the detail object?
Choose 1 answer.
A. Only if the roll up is based on a COUNT calculation
B. Only if the roll up is based on a SUM calculation
C. Only if the roll up is based on a MIN or MAX calculation
D. Roll Up Summary field cannot work based on a Date/Time type field
C. Only if the roll up is based on a MIN or MAX calculation
Universal containers needs to calculate the sum of the Amount of related Opportunities on Account level. How should the Administrator implement this?
Choose 1 answer.
A. Create a Formula field.
B. Create a Roll-Up Summary field.
C. Create a Workflow Field Update to capture the value.
D. Create a Number field.
B. Create a Roll-Up Summary field.
You are having trouble converting a master detail relationship into a lookup relationship. What could be the possible reasons?
Choose 1 answer.
A. A roll-up summary field exists on the object
B. The object has reached the maximum number of lookup relationships
C. There is already a lookup relationship with the same object
D. The relationship field is marked as required
A. A roll-up summary field exists on the object
ABC Corp. wants to get the sum of all Opportunity Products Quantity and show it in the Opportunity Total Quantity which is in the Opportunity layout. What feature of Salesforce would help achieve this?
Choose 1 answer.
A. Formula Field
B. Workflow Rules
C. Number Field
D. Roll Up Summary Field
D. Roll Up Summary Field
What is true regarding the user interface for external object data?
Choose 1 answer.
A. External object data can be accessed via lists views
B. External object data can be accessed via custom tabs
C. External object data can be accessed via detail pages
D. Chatter Feeds can be enabled on external object pages
E. All of the Above
E. All of the Above
You are explaining to another developer not familiar with force.com how an external ID field can be used to work with data coming from another system. What features would you mention?
Choose 3 answers.
A. An external ID is indexed and increases query performance
B. An external ID can be either text, number or email data types
C. An external ID is used to represent an identifier for a record from an external system
D. External IDs are not case sensitive
A. An external ID is indexed and increases query performance

B. An external ID can be either text, number or email data types

C. An external ID is used to represent an identifier for a record from an external system
If a user has create and read access to an object via their profile, edit access via the role hierarchy and the field is not marked as read only for the profile in field level security, what access will the user have to the object?
Choose 1 answer.
A. The user will have edit access as the granted via the role hierarchy
B. The user will not have edit access due to the object permission setting
C. The user will not have edit access due to field level security settings
D. The user will have access due to field level security settings
B. The user will not have edit access due to the object permission setting
Global Sales Corp has 90 fields on their account object. They decide to boost employee productivity by showing the most commonly used fields at the top of the Account page. However, the set of most frequently used fields are different for Sales, Service and Marketing teams. What is the best way to achieve this need?
Choose 2 answers.
A. Create multiple list views for Sales, Service, and Marketing
B. Create multiple page layouts of Sales, Service and Marketing
C. Define multiple profiles for Sales, Service and Marketing
D. Define multiple roles for Sales, Service and Marketing
B. Create multiple page layouts of Sales, Service and Marketing

C. Define multiple profiles for Sales, Service and Marketing
What is not true regarding how Lightning components are incorporated into an application?
Choose 2 answers.
A. A Lightning page is composed of regions that contain one or more components
B. A Lightning page is composed of only one component
C. A Lightning page can have multiple components but only 1 region
D. Each type of component can be included in a Lightning Page only once
B. A Lightning page is composed of only one component

C. A Lightning page can have multiple components but only 1 region

D. Each type of component can be included in a Lightning Page only once
Which of the following statements is false about delegated approvers?
Choose 1 answer.
A. Delegated approver is an alternate approver for approval requests
B. Delegated approver is configured on Approval Wizard
C. Delegate approver can’t reassign approval requests
D. Delegate approver can reject an approval request
B. Delegated approver is configured on Approval Wizard
What can be configured to be included on the related information page for a record in Salesforce1?
Choose 1 answer.
A. Related Lists
B. Expanded Lookups
C. Visualforce Pages
D. Components
E. All of the Above
E. All of the Above
Change Sets can be used to do all of the following, except?
Choose 1 answer.
A. Deploy changes to create a new Apex Class in production
B. Deploy changes to rename a Custom Object in production
C. Deploy profile level settings for a component being deployed
D. Validate Dependencies that exists for a Custom Object
B. Deploy changes to rename a Custom Object in production
Global Telecommunications wants a new opportunity record to be created every time a new contact is added, to an Active Account. Which amongst the given features in Salesforce would let you achieve this?
Choose 1 answer.
A. Workflow
B. Process Builder Action
C. Apex Trigger on Opportunity
D. Apex Trigger on Contact
B. Process Builder Action
Universal Insurance would like to highlight on a report claims that have been open for more than 30 days. What feature could be used for this?
Choose 1 answer.
A. Field Highlighting
B. Conditional Highlighting
C. Report Highlighting
D. Bucket Highlighting
B. Conditional Highlighting
A user wants to use inline editing from a list view to quickly edit records. What setting must be enabled?
A. Enable inline editing
B. Enable enhanced lists
C. API access
D. Both A & B
D. Both A & B
What is true regarding compact layouts?
Choose 2 answers.
A. If a user doesn’t have access to a field it won’t be displayed
B. Compact layouts can be assigned to different record types
C. Compact layouts support all field types
D. Compact layouts must be configured for fields to be displayed in the record header
A. If a user doesn’t have access to a field it won’t be displayed

B. Compact layouts can be assigned to different record types
How would you ensure that records of a particular object are visible only to the user, and users higher in the role hierarchy? Choose 2 answers.
A. Set Org Wide Sharing Default for the object as Private
B. Set Org Wide Sharing Default for the object as Manager View
C. Define a Profile List
D. Define a Role Hierarchy
A. Set Org Wide Sharing Default for the object as Private

D. Define a Role Hierarchy
In a real estate application, if a listing is sold, all related inspections for the listing must be cancelled. What business logic feature best caters for this requirement?
Choose 1 answer.
A. Use a trigger to update the status of the related inspection records when the listing status is updated.
B. Use Process Builder to define a process action to update related records based on the listing status change.
C. Use Visual Workflow to define a flow to iterate through the related inspection records and update the status to ‘Cancelled’
D. Create a standard workflow on the Listing object with a workflow record update action on the related Inspection records.
B. Use Process Builder to define a process action to update related records based on the listing status change.
The executive dashboard for Universal Containers needs to show the number of leads that are over a year old, but are not yet converted. Which dashboard component would you recommend for this?
Choose 1 answer.
A. Gauge
B. Metrics
C. Tables
D. Charts
A. Gauge
Universal Containers want to track the location of each container. What is not a valid reason for creating a custom object and lookup from the container object instead of using a picklist to store location values?
Choose 1 answer.
A. There are a very large number of locations
B. Location values need to be maintained by end users
C. Additional information about the location needs to be recorded
D. Validation needs to be performed on the location value
D. Validation needs to be performed on the location value
What type of Sandbox is appropriate for full regression, performance and load testing?
Choose 1 answer.
A. Partial Copy Sandbox
B. Full Sandbox
C. Performance Sandbox
D. Test Sandbox
B. Full Sandbox
Which of the following statements are true of a Master-Detail-Relationship?
Choose 2 answers.
A. The master object can be a standard object or a custom object.
B. The relationship field is not required on the page layout of the detail records.
C. By default, records can be reparented in master-detail relationships
D. The security settings for the master record control the detail records.
A. The master object can be a standard object or a custom object.

D. The security settings for the master record control the detail records.
Universal Containers need to view the margin of a product on the Opportunity Line Item by calculating the sales price – product cost. The product cost is stored in a custom field on the Product object. What would be the recommended way to meet this requirement?
Choose 1 answer.
A. Create a formula field that obtains the value of the cost custom field from the product record and use another formula field to calculate the margin
B. Create a custom field on the Opportunity Line Item object to store the value and use a formula field to calculate the margin
C. Create one formula field that references the cost field on the product object and the sales price in the Opportunity Line Item object.
D. None of the Above
B. Create a custom field on the Opportunity Line Item object to store the value and use a formula field to calculate the margin
Your company would like to mass create new Salesforce users. What is the best way to do this?
Choose 1 answer.
A. Manually creating records one by one
B. Create a Visualforce Page for the customers to mass upload the data
C. Import Wizard
D. Data Loader
D. Data Loader
Matt notices that he can edit the “Cleveland Hospitals Opportunity” record, though it is submitted for approval. What could be the possible reasons for this?
Choose 2 answers.
A. Matt is a System Administrator
B. Matt is the owner of the Opportunity
C. Matt submitted the Approval request
D. Matt is the current Approver
A. Matt is a System Administrator

D. Matt is the current Approver
As an opportunity moves through the sales stages, different information is required. What is the best way to meet this requirement?
A. Group the information by sales stages into sections on the page layout
B. Use record types with different page layouts
C. Create a visualforce page that updates dynamically based on sales stage
D. Use validation rules to ensure the requirement information is captured at each sales stage.
B. Use record types with different page layouts
What is true regarding the profile image displayed on a lead record?
Choose 2 answers.
A. If a lead record is associated to a social network profile, the profile image will initially display the image from the first social network associated
B. The profile image can be changed by any user if a lead is associated with multiple social networks
C. The profile image can only be changed by an administrator
D. If a lead is not associated with any social network, users can upload a photo to be used for the profile image
A. If a lead record is associated to a social network profile, the profile image will initially display the image from the first social network associated

B. The profile image can be changed by any user if a lead is associated with multiple social networks
What happens when a user clicks on a social network icon?
Choose 3 answers
A. The user is prompted to login to each social network if they are not already logged in
B. The social viewer will display information from each social network if a user is logged in
C. If a social profile is not associated with a record, the user can search and select which profile to use
D. Each social network site is displayed in a separate tab in the browser
A. The user is prompted to login to each social network if they are not already logged in

B. The social viewer will display information from each social network if a user is logged in

C. If a social profile is not associated with a record, the user can search and select which profile to use
You would like to add a formatted textual description to your lightning page, what type of component would you use?
Choose 1 answer.
A. Text
B. Rich Text
C. Visualforce
D. Description
B. Rich Text
What data type is not available for formula fields?
Choose 1 answer.
A. Long Text Area
B. Checkbox
C. Date
D. Currency
A. Long Text Area
A custom button can be used for performing all of the actions, except
Choose 1 answer.
A. Invoke a visualforce page in your Salesforce org
B. Invoke a webpage URL
C. Invoke a Javascript
D. Invoke an Apex Trigger
D. Invoke an Apex Trigger
Universal Containers plans to start using Lead Management in Salesforce. What capabilities of the Lead object could they make use of?
Choose 3 answers.
A. Web to Lead
B. Email to Lead
C. Lead Conversion to Opportunity
D. Lead Conversion to Account and Contact
A. Web to Lead

C. Lead Conversion to Opportunity

D. Lead Conversion to Account and Contact
The Opportunity Org Wide Default setting is Private, however the Contracts team needs visibility of opportunities that have a status of ‘Closed – Won’. How can this be achieved?
Choose 1 answer.
A. Add a sharing rule based on criteria to share opportunities that are ‘Closed – Won’ with the Contracts Manager Role and subordinates
B. Change the Org Wide Default setting to Public Read
C. Add a permission set for the Contracts Team
D. Adjust the role hierarchy so the contracts team gain visibilty to ‘Closed – Won’ opportunities
A. Add a sharing rule based on criteria to share opportunities that are ‘Closed – Won’ with the Contracts Manager Role and subordinates
You would like to prevent users with the support profile from accessing Documents in Salesforce. What is the best way to achieve this?
Choose 1 answer.
A. Set the Document Tab setting to Tab Hidden for the profile
B. Set the Document Tab setting to Default Off
C. Disable Object Access to the Document Object
D. Use a permission set to restrict access to users with the support profile
C. Disable Object Access to the Document Object
You have a requirement to provide a way to allow user to directly open up a Contact’s Facebook page, from the Salesforce contact detail page. Contact’s Facebook page is of the format “https://www.facebook.com/“, where ‘facebook-id’ is a custom field on the contact record. How can this requirement be achieved?
Choose 1 answer.
A. Detail Page Button
B. Detail Page Link
C. List Button
D. A or B
E. B or C
D. A or B
Sam is required to define a custom field on the User record that would show a user’s mentor. In the Salesforce user object, what relationship type option would Sam use to achieve this?
Choose 1 answer.
A. Look Up
B. Master Detail
C. Hierarchical Relationship
D. None of these
C. Hierarchical Relationship
What features would be required to display a report that shows for each internal recruiter how long current year positions with application are open for?
Choose 3 answers.

A. Summary Report
B. Matrix Report
C. Cross Filter
D. Field Filter
B. Matrix Report

C. Cross Filter

D. Field Filter
Universal Insurance have a requirement for users to be able to enter policy and advisor details on one screen and for the advisor commission to be displayed on the next screen. What would be the recommended solution to this requirement?
Choose 1 answer.
A. Create a Visualforce Wizard
B. Create a Visual Workflow
C. Create a formula field
D. Create a Process with Process Builder
B. Create a Visual Workflow
A workflow has been written to update the “Stage” field on opportunities. What will be the impact of this field update?
A. Type fields on opportunity.
B. Forecast field on opportunity.
C. No Impact.
D. Both A & B.
D. Both A & B.
Sam architects a Force.com recruitment application by using custom objects to represent “Candidates”, and “Positions”. A M:M junction object is used between the two called “Application”. Which of the following statements is true with respect to this application?
Choose 1 answer.
A. The Application object cannot be part of a lookup relationship
B. The Application object cannot be on master side of a master-detail relationship
C. The Application object cannot have a Tab
D. Data cannot be imported to the Application object
B. The Application object cannot be on master side of a master-detail relationship
You are having trouble converting a lookup relationship into a master detail relationship. What could be the possible reasons?
Choose 2 answers.
A. Not all records have a value in the lookup field
B. The lookup field is not marked as required
C. The object has reached the maximum number of master detail relationships
D. There is already a master detail relationship with the same object
A. Not all records have a value in the lookup field

C. The object has reached the maximum number of master detail relationships
Universal Containers is using a custom app to record performance review information for their employees. The performance review should be visible to the employee and the employee’s manager, as well as the HR director. How can this be configured?
Choose 1 answer.
A. Set the org wide default for Performance Review to private and use grant access using hierarchies to give visibility to the employee’s manager and HR director
B. Use manager sharing to enable sharing with the employee’s manager and HR director
C. Set the org wide default for Performance Review to private, do not use grant access using hierarchies and use manual sharing for the employee manager and HR director
D. Set the org wide default for Performance Review to private and add a criteria based sharing rule to share performance review records with a public group that includes the employee managers and HR director
C. Set the org wide default for Performance Review to private, do not use grant access using hierarchies and use manual sharing for the employee manager and HR director
What is true regarding the User Acceptance testing (UAT) step in a large enterprise application lifecycle?
Choose 2 answers.
A. UAT comes before Integration testing
B. UAT come after Integration Testing
C. UAT can be used for end user testing or training
D. UAT is typically the last step before deploying changes to production.
B. UAT come after Integration Testing

C. UAT can be used for end user testing or training
An object specific action has been created to create cases from an account. Cases created from Salesforce1 always are high priority and have the status ‘New’. What should be done to optimise the Salesforce1 user experience to create cases?
Choose 1 answer.
A. Only include the required fields on the action layout
B. Only include the minimum fields on the action layout and use default values for additional fields
C. Only include the minimum fields on the action layout and use predefined values for additional fields
D. Include all required and additional fields on the action layout
C. Only include the minimum fields on the action layout and use predefined values for additional fields
Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements?
Choose 1 answer.
A. Install an AppExchange product that provides Field Service functionality
B. Extend the Service Cloud configuration to handle Field Service cases
C. Utilize the standard objects Work Order and Work Order Line Items
D. Use real time API integration to connect Salesforce with an external field service application
C. Utilize the standard objects Work Order and Work Order Line Items
How would you ensure that an Opportunity name contains a “:” character?
Choose 2 answers.
A. Use the FIND() function
B. Use the CONTAINS() function
C. Use the SEARCH() function
D. Use the INDEX() function
A. Use the FIND() function

B. Use the CONTAINS() function
When viewing the Account page the Sales team have requested that the highest value Opportunities are displayed first in the related list. How can a developer meet this requirement?
Choose 1 answer.
A. Specify the sort field and direction in the Opportunity related list properties
B. Create an inline Visualforce page that queries the Opportunities and sorts them
C. Create a custom Visualforce page that includes a sorted Opportunities related list
D. It is not possible to sort related lists
A. Specify the sort field and direction in the Opportunity related list properties
Your Sales department would like to assist Account Managers by providing instructions for each sales stage on the opportunity page layout. The instructions should only display for the current stage of the opportunity. How can this be accomplished?
Choose 1 answer.
A. Add an inline Visualforce page to the page layout
B. Add a dynamic text field to the page layout
C. Use a dependent picklist to display the instructions
D. This is not possible.
A. Add an inline Visualforce page to the page layout