Ais Test 3 Ch. 20

Front 1

1) A company that invests in a system in the hopes of improving product or service quality is attempting to use their information system to gain

Back 1

A) a competitive advantage.

Front 2

2) An information system used by an furniture maker took 48 hours to process an order received over the internet. After upgrading the system, processing time was reduced to sixty seconds. This is an example of

Back 2

C) an improved business process.

Front 3

3) What is the correct sequence of the phases in the systems development life cycle?

Back 3

C) system analysis, conceptual design, physical design, implementation and conversion, and operations and maintenance

Front 4

4) In which phase of the systems development life cycle are the broad needs of the users converted into detailed specifics that are coded and tested?

Back 4

C) physical design

Front 5

5) The purpose of systems analysis is to

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A) identify the problem to be solved by the new (or redesigned) system and the causes of the problem in the current system.

Front 6

6) Which of the following activities is performed during the systems development life cycle?

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D) All of the above activities are performed during the life cycle.

Front 7

7) The ________ step of the systems development life cycle (SDLC) identifies and evaluates design alternatives and to develop design specifications.

Back 7

A) conceptual design.

Front 8

8) All of the elements of the system come together in which step of the systems development life cycle?

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B) implementation and conversion

Front 9

9) When would a company go through a systems development life cycle?

Back 9

C) anytime changes are needed

Front 10

12) Identify the statement below that is not a major reason companies change their information systems.

Back 10

D) to take advantage of tax benefits

Front 11

13) Approximately what percentage of software development projects are cancelled before they are ever completed?

Back 11

B) 30%

Front 12

14) Fairfax Corporation uses two systems for revenue cycle transaction processing. One system keeps track of customer sales. The other system keeps track of accounts receivable. Last year, Fairfax Corporation decided to merge the two systems into one so that both functions could be performed in the same system. This is an example of

Back 12

D) systems integration.

Front 13

1) Which group of individuals listed below can be the most effective in generating employee support and encouraging the development and acceptance of an AIS project?

Back 13

C) management

Front 14

2) Who is responsible for ensuring that the new system will meet the needs of users?

Back 14

D) system analysts

Front 15

3) Who is responsible for preparing the specifications used to create or revise system programs?

Back 15

C) systems analysts

Front 16

4) What role does the information systems steering committee play in the systems development process?

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B) It is an executive-level group established to plan and oversee the information systems function.

Front 17

5) Who is responsible for planning and monitoring a project to ensure timely and cost-effective completion?

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C) project development team

Front 18

6) Who prepares a systems analysis report?

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C) the project development team

Front 19

9) An effective project development team consists of

Back 19

D) all of the above

Front 20

10) Who should communicate frequently with users and hold regular meetings to consider ideas and discuss progress so there are no surprises upon project completion?

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C) project development team

Front 21

11)True or False: External parties may needto participate in an organization's systems development and analysis process.

Back 21

True

Front 22

12) Who is responsible for maintaining existing computer programs?

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B) system programmers

Front 23

1) Which of the following statements about systems development is true?

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A) Planning throughout the systems development life cycle promotes coordination between systems and strategic plans.

Front 24

2) Which of the following about planning for systems development is false?

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A) Project plans are developed for each new system and each system modification. Then, these project plans are combined together to form the master plan.

Front 25

3) All of the following are benefits of planning and managing systems development except

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C) guaranteeing that employees use the system.

Front 26

4) In which tool is a prioritized list of projects contained?

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C) the master plan

Front 27

5) The ________ is the basic building block of information systems planning.

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B) project development plan

Front 28

6) A planning horizon of at least ________ years is common for any master plan; however, the plan should be updated at least ________ each year.

Back 28

A) 3; four times

Front 29

7) ________ requires that all activities and the precedent and subsequent relationships among them be identified.

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C) A PERT diagram

Front 30

8) A network of arrows and nodes representing project activities that require an expenditure of time and resources and the completion of initiation of activities, respectively, is called

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B) a PERT diagram.

Front 31

9) Which planning technique does not show the relationships among various activities?

Back 31

A) Gantt chart

Front 32

14) PERT is an acronym that stands for

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A) program evaluation and review technique.

Front 33

15) Identify the statement below that best describes a Gantt chart.

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B) a bar chart with project activities on the left-hand side and units of time across the top

Front 34

16) One disadvantage of a Gantt chart is the fact that

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C) it does not show relationships among project activities.

Front 35

1) A feasibility study should first be performed in the ________ stage of the systems development life cycle.

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D) system analysis

Front 36

2) Suppose a state law mandates that the firm maintained certain sales information. Where should this requirement be considered in a feasibility study?

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B) legal feasibility

Front 37

3) The most important and is frequently re-analyzed part of a feasibility study is the ________ aspect.

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A) economic feasibility

Front 38

4) ________ model is the basic model used to create a framework for an economic feasibility analysis.

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A) The capital budgeting

Front 39

5) It is most difficult to quantify ________ when assessing economic feasibility.

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A) benefits

Front 40

6)Companies usually accept the project with the ________ when using the paybackmethod to determine a project's economic feasibility.

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D) shortest payback period

Front 41

7) A consideration of whether an organization's employees will use a new or revised system represents the ________ aspect of a feasibility study.

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B) operational feasibility

Front 42

8) Estimating benefits and expenditures to determine whether a proposed system would be beneficial is known as

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C) the capital budgeting model.

Front 43

9) Estimating future cash flows and discounting them back to the present is part of which capital budgeting technique?

Back 43

C) the net present value method

Front 44

10) Refer to the table below, which shows the results of payback, net present value, and internal rate of return analysis of four projects. Which is preferred by the payback criterion?

Back 44

A) Project A

Front 45

11) Refer to the table below, which shows the results of payback, net present value, and internal rate of return analysis of four projects. Which is preferred by the net present value criterion?

Back 45

D) Project D

Front 46

12) Refer to the table below, which shows the results of payback, net present value, and internal rate of return analysis of four projects. Which is preferred by the internal rate of return criterion?

Back 46

A) Project A

Front 47

13) Refer to the table below, which shows the results of payback, net present value, and internal rate of return analysis of four projects. Which is preferred by the internal rate of return criterion?

Back 47

A) Project A

Front 48

14) Refer to the table below, which shows the results of payback, net present value, and internal rate of return analysis of four projects. Which is preferred by the net present value criterion?

Back 48

A) Project A

Front 49

15) Refer to the table below, which shows the results of payback, net present value, and internal rate of return analysis of four projects. Which is preferred by the payback criterion?

Back 49

D) Project D

Front 50

16) Which of the following is the most important and frequently analyzed aspect of a feasibility study?

Back 50

A) economic feasibility

Front 51

17) Which of the following aspect of a feasibility study is concerned with meeting external reporting requirements?

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B) legal feasibility

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18) Which of the following aspect of a feasibility study is concerned with human resources?

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D) operational feasibility

Front 53

1) ________ is a form of user resistance where data are erroneously entered into a system.

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B) Aggression

Front 54

2) ________ is a form of resistance when users continue to use a manual process instead of adopting a new information system.

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C) Avoidance

Front 55

3) Identify the behavioral problem below that arises due to users receiving an insufficient explanation of why a system must be changed.

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A) communication

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4) Identify the form of user resistance that occurs when the new system is blamed for any unpleasant occurrence.

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D) projection

Front 57

5) In order to reduce resistance resulting from uncertainty, what guideline should be implemented and followed during the systems development process?

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C) keep communication lines open

Front 58

6) A good rule to follow to prevent behavioral problems associated with implementing a new system is "Avoid complex systems that cause radical changes." What expression is used to describe this system design rule?

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B) keep the system simple and humanize it

Front 59

7) Three months after Modern Helpdesks Incorporated began accepting e-mail service requests, several service advisors had never checked their e-mail accounts. This is an example of dealing with change by

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C) avoidance.

Front 60

8) Shortly after a new automated quality assurance system was deployed, a firm's production output dropped by five percent. The shift manager blamed the new system, declaring that "after we laid off staff, nothing went as fast." This is an example of dealing with change by

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B) projection.

Front 61

9) On October 15, 2013, a newly installed robotic vacuuming system stopped working. A service technician was called to repair the robots. The technician found that water had been placed into the robot's path, causing it to malfunction. This is an example of dealing with change by

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D) aggression.

Front 62

10) Dysfunctional employee behavior in response to implementation of a new computerized information system is likely to be the result of

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B) lack of communication and training.

Front 63

1) During ________ of systems analysis, an examination made of each development activity to define the problem to be solved.

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C) the initial investigation

Front 64

2) When is a proposal to conduct a systems analysis prepared?

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`C) after the initial investigation of the project is approved

Front 65

3) Modeling of the existing system occurs during the ________ phase of systems analysis.

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D) systems survey

Front 66

4) When seeking to find answers to question pertaining to "why," the most useful approach is to

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A) conduct interviews.

Front 67

6) Which method of data gathering is most likely to result in information that represents the personal biases and opinions of the person giving the information?

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B) an interview

Front 68

7) When the information is brief and well defined, which is the best data-gathering approach to use?

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A) a questionnaire

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8) Which is the best data-gathering approach to use when information must be obtained from many different people?

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A) a questionnaire

Front 70

9)The ________ method of gathering information helps to determine how a systemactually works. "

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B) observation

Front 71

10) The ________ method of gathering information helps to determine how a system should work.

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D) system documentation

Front 72

11) What are the best strategies for determining system requirements?

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C) ask users what they need, analyze existing systems, examine existing system utilization, and prototyping

Front 73

12) What report serves as a repository of data from which systems designers can draw information?

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C) the systems analysis report

Front 74

13) In which systems analysis step do analysts conduct an extensive study of the present system to gain a thorough understanding of how it works?

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D) systems survey

Front 75

14) The question of what the project should and should not accomplish is determined in what step of systems analysis?

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B) initial investigation

Front 76

15) A Logical model used to gather information about an existing system

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D) illustrates what is being done, regardless of how that flow is actually accomplished.

Front 77

16) The system objective concerned that crucial information be produced first, and then less important items as time permits, is known as

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timeliness

Front 78

17) A prototype

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D) can be used to help users identify and communicate their system needs.

Front 79

18) The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team. During the ________ step in the systems development life cycle, the team determined that implementing a new system will yield an internal rate of return of approximately 16.0%.

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A) systems analysis

Front 80

19) The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team. During the ________ step in the systems development life cycle, the team determined that the project's objectives can be best accomplished by upgrading the existing system.

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C) physical design

Front 81

20) The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team. During the ________ step in the systems development life cycle, the team initiated an end user training program to prepare employees to switch to the new system.

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C) implementation and conversion

Front 82

21) The task of improving the efficiency of Crawford Insurance's accounting information system was given to a project development team. During the ________ step in the systems development life cycle, the team defined the procedures needed to back up and secure the new system's data.

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C) physical design

Front 83

22) The least time-consuming method of collecting data for use in a systems survey is

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C) questionnaires.