Af Als Course 3 Vol 4

Front 1

4 General Purposes of Effecive Communication

Back 1

Direct, Inform, Persuade, Inspire

Front 2

3 Methods of Organizing Effective Communication

Back 2

Patterns, Transitions, 3 part structure (body, intro, conclusion)

Front 3

2 Communication Barriers

Back 3

Organizational and Psychological

Front 4

3 Types of Org Barriers

Back 4

Environmental noise, weak communication policies, autocratic management

Front 5

3 Types of Psych Barriers

Back 5

Personality, Values, Language

Front 6

3 Concerns with the Interpersonal Setting

Back 6

Time, Location and Space

Front 7

2 Types of Communication for the Helping Relationship

Back 7

2-way and 1-way communication

Front 8

What is the basic communication process?

Back 8

Getting to know your subs normal language, behavior and speech patterns

Front 9

3 sections of the interpersonal sessions model?

Back 9

Pre-session, session and post-session

Front 10

3 Pre-session approaches

Back 10

Direct (Sup knows prob), Non-direct (Sub knows prob), Combined (Sup & sub work together)

Front 11

5 Session approaches

Back 11

Opening, Attending, Responsing, Resolving, Closing

Front 12

Interpersonal confidentiality barriers

Back 12

Moral and legal

Front 13

Common interpersonal barriers

Back 13

Insecurity, past behaviors, dissimilar interests, introversion, moods and role conflict

Front 14

3 Interpersonal climates

Back 14

Dehumanized, over-humanized and situational

Front 15

3 phases of writing correspondence

Back 15

Diagnose, prepare and deliver

Front 16

What is the 1st sentence of a paragraph called?

Back 16

Topic sentence, other sentences support the topic sentence

Front 17

2 important attributes to a paragraph?

Back 17

Unity and coherence

Front 18

3 areas of drafting?

Back 18

Into, body, conclusion

Front 19

How many times should you read a draft?

Back 19

3

Front 20

What 3 steps are included in editing?

Back 20

Big picture, second pass, and final check

Front 21

2 types of bullet statements:

Back 21

Single idea bullets, accomplishment-impact bullets

Front 22

3 Step of writing bullet statements:

Back 22

Extract the facts, built the structure (AIM high), and Final Product

Front 23

3 Parts of the final product of the bullet?

Back 23

Accuracy, brevity, and specificity

Front 24

3 types of speaking?

Back 24

Briefings, Teaching lectures, and speeches

Front 25

3 purposes of a speech?

Back 25

Inform, pursuade and entertain

Front 26

4 methods of presentation?

Back 26

Memorizing, Manuscript, impromtu, and extemporaneous

Front 27

4 Parts of preparing a prepared presentation?

Back 27

Support, Integrating sources, qualifying sources, and a keyword outline

Front 28

3 support factors of a prepared presentation?

Back 28

Clarification, proof and visual support

Front 29

4 delivery skills of a presentation?

Back 29

Eye contact, body movement, gestures and use of voice

Front 30

3 factors of voice?

Back 30

Quality, intelligible, and variety

Front 31

What is geotagging?

Back 31

Attaching precise geographical latitude and longitude data into images