• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

Card Range To Study



Play button


Play button




Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

26 Cards in this Set

  • Front
  • Back

Machine metaphor

Represents organizations as standardized by repetition, specialization, or predictability

Structurational approach

To look at how people enact and enable or contain future interactions through their talk


The arts and other manifestations of human intellectual achievement regarded collectively


Smaller groups of culture within a larger cultural mass


Subscribing to a belief system that stresses group benefit and the overriding value of working harmoniously rather than individual personal advancement

Monochronic time

Time is a valuable commodity and punctuality as very important

Kram and Isabella’s collegial relationship

Information peer relationship: civil and cordial but not close

Collegial peer relationship: consider each other as friends, act like friends outside of the workplace

Special peer relationship: intimacy, looks like best friend relationships outside of the workplace


Showed that some forms of "intrusion" are regarded as acceptable, even if undesirable, within the parameters of the employer-employee relationship


An exchange or interaction between people


Something that is usual, typical, or standard

Organizational climate

The conditions within an organization as viewed by its employees

Instrumental talk

Directed at completion of duties

Example: "Get the job done"

Continuation of identity

Parts of your identity that carry over from your personal life and professional life

Vocational anticipatory socialization

The preparation for becoming a worker

How is workplace misleading?

Workplace is viewed as a structure, specifically, a hierarchy

Society as a coded system of meaning

A set of beliefs, a heritage, and a way of being that is transacted in communication

Children and talk

Family stories send ambiguous messages about the workplace at children from an early age

High context societies

A culture that places a great deal of emphasis on the total environment where speech and interaction take place

Low context societies

Assumes that the message itself means everything, and it is much more important to have a well structured argument than to be a member of the royal family


One who subscribes to a belief system that focuses on the individual person and his or her personal dreams, goals, achievements, and the right to make choices


Time is complex and made up of many strands, none of which is more important than any other

All strategies of conflict

Conflict as opportunity: Conflict is normal and useful, issues can change through negotiation, confrontation and conciliation are valued, conflict is a necessary renegotiation

Conflict as destructive: Conflict is a destructive disturbance, members should adapt to established values, confrontations are destructive, disputants should be disciplined

Cultural persuadables

Cultural premises and norms that delineate a range of what may or what must be persuaded

Ethocentric bias

Believing that the way one's own culture does things is the right and normal way to do them

Protestant work ethic

A concept in theology, sociology, economics and history which emphasizes that hard work, discipline and frugality are a result of a person's salvation in the Protestant faith

Customer relations

The process and manner by which a business develops, establishes, and maintains relationships with its customers