Administrative Office Management: Chapter 3

Front 1

Anti-virus Program

Back 1

Computer program that protects against viruses

Example of Usage:
Norton Utilities was one of the first anti-virus programs designed to protect computers from hacking threats and viral attacks.

Front 2

Communication

Back 2

Process by which messages, information, and human attitudes are exchanged with others

Example of Usage:
Administrative Office Managers need strong written and verbal skills to deal with clients and employees.

Front 3

Computer Security Risk

Back 3

Any event or action that could cause loss of or damage to computer hardware, software, data, or processing capabilities

Example of Usage:
Opening emails and attachments from unknown senders is a computer security risk.

Front 4

Core Activities

Back 4

An organization’s operations, including the creation, selling, and support of the products and services that the company produces

Example of Usage:
Apple’s core activities are creating and upgrading apps and mobile devices.

Front 5

Cultural Literacy

Back 5

Understanding and being sensitive to race, ethnicity, religion, and global etiquette

Example of Usage:
Since relocating the company to New York City from Sparta, Mississippi, management has instated cultural literacy programs to help relocated employees interact with clients and new coworkers.

Front 6

Ergonomics

Back 6

The science of designing how a room or work environment layout to promote employee safety and work production

Example of Usage:
Chen’s Auto Repair used ergonomics to redesign the main office to accommodate employees with disabilities.

Front 7

Globally Literate

Back 7

Understanding and working with various cultural groups around the world

Example of Usage:
Jackie is studying global literacy because her job requires her to travel to different countries to acquire new clients and keep existing clients.

Front 8

Groups

Back 8

Two or more people working together to solve a problem or complete a task

Example of Usage:
The department manager divided the department into three groups to come up with a plan to retain current investment clients.

Front 9

Human Capital

Back 9

The collective sum of attributes, life experience, knowledge, inventiveness, and that a company places in its employees

Example of Usage:
Companies like Apple, Microsoft, Facebook, and Google can never be taken over because their products are based on human capital.

Front 10

Internet

Back 10

The largest computer network in the world, consists of millions of smaller networks, hardware, software, data, and communications

Example of Usage:
Virtual assistants use the Internet to work with employers, coworkers, and clients.

Front 11

Intranet

Back 11

A privately owned network

Example of Usage:
Chase Bank employees communicate with each other via the bank’s intranet.

Front 12

Leadership

Back 12

The art of influencing individuals to willingly complete various tasks or working together

Example of Usage:
To retain the best workers, companies must develop leadership programs to train them as future leaders and promote from within.

Front 13

Networks

Back 13

A collection of computers and electronic devices that are connected to each other to share hardware, software, data, and communications

Example of Usage:
Davis uses his mobile hotspot to create a secure network for his tablet, desktop, and printer.

Front 14

Virtual Coordinator

Back 14

An individual who schedules appointments, set up and conducts meetings, and manages data via the Internet

Example of Usage:
Monica, my virtual coordinator, scheduled five appointments for next Thursday and two meetings via the Web for Wednesday.

Front 15

Workplace Literacy

Back 15

The ability to utilize reading, math, and writing skills in the workplace

Example of Usage:
Many employers require applicants to pass a workplace literacy test consisting of reading comprehension, business math, and writing essays.