Adm 211 - 7

Front 1

Suri only has the "read" permission on the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit product support cases? 1.Yes 2.No

Back 1

2.No

Front 2

Both a sharing rule and an account team give Jose access to the Dixon Chemical account. The sharing rule gives him read access, and the account team gives him read/write access´. Will Jose be able to edit the Dixon Chemical account? 1.Yes 2.No

Back 2

1.Yes

Front 3

Tom's account page layout makes the Rating field required, but his field-level security settings make the field read-only? Will Tom be able to edit the Rating field? 1.Yes 2.No

Back 3

2.No

Front 4

Assuming the training sandbox will contain approximately 750 MB of production data and be refreshed every two to three days, which type of sandbox can be used to train users on new functionality that has recently been deployed to production? 1.Full Sandbox 2.Developer Pro 3.Developer Sandbox 4.Partial

Back 4

2.Developer Pro

Front 5

Which deployment tools allow you to manage changes in a source-code control system? (Select all that apply) 1.Change sets 2.Force.com IDE 3.Force.com Migration Tool

Back 5

2.Force.com IDE 3.Force.com Migration Tool

Front 6

What happens when an administrator creates a custom tab for a custom object? (Select all that apply) 1.The custom object has a home page 2.Users can search for the records of the custom object 3.New records of the custom object can only be accessed from the related list on the parent record. 4.A custom app containing the custom tab is automatically created 5.New records of the custom object can be created from the sidebar

Back 6

1.The custom object has a home page 2.Users can search for the records of the custom object 5.New records of the custom object can be created from the sidebar

Front 7

Which statement is TRUE for a master-detail relationship? (Select all that apply.) 1. Record access for detail records are controlled by the master record. 2. A master record and a related detail record can have different owners? 3. Deleting a master record also deletes the detail record. 4. A detail record can be share using sharing rules.

Back 7

1. Record access for detail records are controlled by the master record. 3. Deleting a master record also deletes the detail record.

Front 8

What is a benefit of creating a custom app for users? 1. Provides users with a place to share and install apps. 2. Allows users to manage custom objects and tabs. 3. Gives users access to the tabs and objects they need. 4. Differentiates standard and custom objects for users.

Back 8

3. Gives users access to the tabs and objects they need.

Front 9

What privileges can be given to a delegated administrator? (Select all that apply.) 1. Modify the role hierarchy. 2. Create and edit users. 3. Assign users to specified roles. 4. Modify profile permissions. 5. Manage custom objects.

Back 9

2. Create and edit users. 3. Assign users to specified roles. 5. Manage custom objects.

Front 10

Provide a correct solution for each request. 1. Analyze deals for specific reps on the sales dashboards ... 2. Categorize accounts as small, medium or large based on employees... 3. View opporuntities without warranty products ... 4. View all applications with or without job applications. 5. Analyze the number of open cases for each week this year. 6. See the four-week moving average of the number of new cases. A. Bucket Field B. Reporting Snapshot C. Custom report type D. PREVGROUPVAL Function E. Cross Filter F. Dashboard Filter E. Joined Report

Back 10

1-F 2-A 3-E 4-C 5-B 6-D

Front 11

Which statements are true about publisher actions? (Select all that apply) 1. Only object-specific publisher actions support the Update action 2. Only global publisher actions support the Create, Log a Call, and Custom actions. 3. Object-specific actions automatically associate the record created with the record being viewed. 4. Global actions have an automatic relationship between the record that is created and any other record 5. Global publisher actions display on the home page, the Chatter tab, and the record detail pages.

Back 11

1. Only object-specific publisher actions support the Update action 3. Object-specific actions automatically associate the record created with the record being viewed. 5. Global publisher actions display on the home page, the Chatter tab, and the record detail pages.

Front 12

Which tools can be used to reduce the number of exisiting duplicate records? 1. Merge Wizard 2. Dashboard Pack 3. AppExchange solutions 4. Apex Trigger

Back 12

1. Merge Wizard 3. AppExchange solutions

Front 13

What records can be cleaned and enriched using Data.com? (Select all that apply.) 1. Accounts 2. Contacts 3. Opportunities 4. Campaigns 5. Leads

Back 13

1. Accounts 2. Contacts 5. Leads

Front 14

A business process is enforced using the following automation tools. Put them in order of when they will execute. 1. Workflow Field Update 2. Workflow Email Alert 3. Apex After Trigger 4. Workflow Task 5. Custom Validation 6. Apex Before Trigger 7. System Validation 8. Rule Roll-Up Summary. 1-3-4-6-7-5-2-8, 5-7-6-3-8-2-1-4, 7-6-5-3-1-4-2-8, 7-2-6-2-5-4-3-1, 3-6-5-1-2-7-4-8

Back 14

7-6-5-3-1-4-2-8.

Front 15

What type of information can be recorded in the debug log? (Select all that apply) 1. Workflow 2. Data Storage 3. Validation 4. Database 5. License

Back 15

1. Workflow 3. Validation 4. Database

Front 16

What functionality can be used to create a new related record when a user saves a record? 1. Validation rule 2. Workflow rule 3. Visualforce page 4. Apex trigger

Back 16

4. Apex trigger

Front 17

How can a Visualforce page be incorporated into the Salesforce UI? (Select all that apply.) 1. Creating a custom button or link. 2.Creating an Apex trigger 3.Customizing a search layout 4. Overriding a standard button

Back 17

1. Creating a custom button or link 4. Overriding a standard button.

Front 18

What preparations should be completed prior to creating an approval process? (Select all that apply.) 1. Create email templates. 2. Add approval steps. 3. Set the process details. 4. Enable Chatter approvals.

Back 18

1. Create email templates. 4. Enable Chatter approvals.

Front 19

What actions occur before a request enters the first approval step? 1. Final approval actions 2. Final rejection actions 3. Initial submission actions. 4. Step actions.

Back 19

3. Initial submission actions.

Front 20

What tools are available the help troubleshoot issues with an approval process? (Select all that apply). 1. Approval History related list 2. Visualforce Pages 3. Salesforce email logs 4. Apex triggers.

Back 20

1. Approval History related list 3. Salesforce email logs

Front 21

How many versions of a flow can be active at one time? 1. 1 2. 2 3. 3 4. 4

Back 21

1. 1

Front 22

What are the different ways a flow can be deployed? (Select all that apply.) 1. Custom button 2. Custom link 3. Visualforce Page 4. Apex Trigger 5. Field updates.

Back 22

1. Custom button 2. Custom link 3. Visualforce Page

Front 23

What is the maximum file size that can be uploaded? 1. 10 GB 2. 100 MB 3. 2 GB 4. 500 MB

Back 23

3. 2 GB

Front 24

Which feature license is required to use content? 1. Salesforce CRM Content User 2. Salesforce CRM Content Contributor 3. Salesforce CRM Content Creator 4. Salesforce CRM Content Manager

Back 24

1. Salesforce CRM Content User

Front 25

How can content types be used? (Select all that apply) 1. With validation rules, to capture complete data 2. With content fields, to control the detail page layout 3. With upload rules, to limit the size of content files. 4. With library rules, to limit the number of libraries created.

Back 25

1. With validation rules, to capture complete data 2. With content fields, to control the detail page layout

Front 26

Which of the following is a typical user of Salesforce Knowledge? 1. Support Agent 2. Sales Rep 3. End Customer 4. Internal Training Team 5. All of the above

Back 26

5. All of the above.

Front 27

Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length. 1. True 2. False

Back 27

2. False

Front 28

What is the purpose of Article Types? 1. To make search results more accurate and relevant. 2. To define the format and structure of articles. 3. To ensure every article uses its own own unique template 4. To determine which articles certain users can access.

Back 28

2. To define the format and structure of articles.

Front 29

Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user. 1. True 2. False

Back 29

1. True

Front 30

Which of the following features is not unique to Salesforce Knowledge? 1. Article Types 2. Data Categories 3. Synonym Search 4. Custom Page Layout.

Back 30

4. Custom Page Layout.

Front 31

Match each use case below with the most appropriate entitlement model. 1. Printer-R-Us sells premium customer support seperately from its line of printers. 2. Printers-R-Us provides basic web support on all printers with no service contracts. 3. Printers-R-Us manages individual customer entitlements through a service contracts. A. Entitlements with Service Contracts B. Entitlements Only C. Entitlements with Service Contracts and Line items.

Back 31

1-A, 2-B, 3-C

Front 32

What is the first stpe before setting up entitlements ? 1. Specify the entitlements-related lookup filters on cases 2. Enable entitlement management. 3. Set up service contracts. 4. Customize entitlement fields.

Back 32

2. Enable entitlement management.

Front 33

If your support process is not based on individual service contracts, which steps should you perform when setting up entitlements? 1. Set up service contracts. 2. Set up contract line items. 3. Set up both service contracts and contract line items. 4. Customize entitlements fields and the entitlements page layout.

Back 33

4. Customize entitlements fields and the entitlements page layout.

Front 34

Regardless of the entitlement model used, which page layouts you want to customize? (Select all that apply.) 1. Entitlement page layout 2. Case page layout 3. Account page layout 4. Contact page layout. 5. Asset page layout.

Back 34

1. Entitlement page layout 2. Case page layout 3. Account page layout 4. Contact page layout. 5. Asset page layout.

Front 35

To setup an entitlement process, what must you do? 1. Set up service contracts with contract line items and entitlements? 2. Specify actiosn that you'll add to your entitlement process. 3. Set up milestones that you will add to the entitlement process 4. Delete all pending actions in the entitlement process queue.

Back 35

3. Set up milestones that you will add to the entitlement process

Front 36

Place the following steps in the correct order to create an entitlement process: 1. Click Setup - Customize - Entitlement Management - Entitlement Process. 2. Enter a name and description 3. Click Save 4. Click New Entitlement Process 5. Select the Active checkbox to enable the process and choose the criteria for cases to enter an exit the entitlement process. 1-2-3-4-5, 1-5-4-3-2, 1-4-2-5-3, 1-3-2-4-5

Back 36

1-4-2-5-3

Front 37

Which actions can you add to a milestone? (Select all that apply) 1. Success actions 2. Repeat actions 3. Warning actions 4. Violation actions

Back 37

1. Success actions 3. Warning actions 4. Violation actions

Front 38

You can cancel pending actions from the entitlement queue. 1. True 2. False

Back 38

1. True

Front 39

Which permissions do you need to manage entitlements? Choose 2. 1. Manage Entitlements 2. Customize Application 3. Customize Entitlement 4. Manage Application

Back 39

1. Manage Entitlements 2. Customize Application

Front 40

Forecasting is an exact science and is the total of all the opportunities you are working on. 1. True 2. False

Back 40

2.False

Front 41

Match each schedule type on the left with the appropriate description on the right...1. Quota 2. Pipeline 3. Forecast A. Benchmark of how much should be sold within a certain time frame B. Revenue projection that can be expressed in dollar amounts, units of product famitly or both C. Consists of opportunities in various stages of maturity 1-A 2-B 3-C, 2-A 3-C 1-B, 2-C 1-A 3-B, 1-A 2-C 3-B

Back 41

1-A 2-C 3-B

Front 42

Which of the following statements are true about an end user's forecast? (Select all that apply) 1. Is updated in th system every evening at 5 pm 2. This aggregate can be dollars of revenue 3. This aggregate can be units of product 4. This aggregate can be both dollars of revenue and units of product 5. Rolls up according to the forecast hierarchy

Back 42

2. This aggregate can be dollars of revenue 3. This aggregate can be units of product 4. This aggregate can be both dollars of revenue and units of product 5. Rolls up according to the forecast hierarchy

Front 43

Customizable Forecasting must be enabled by salesforce.com support. 1. True 2. False

Back 43

2. False

Front 44

Standard fiscal years must start on January, 1st. 1. True 2. False

Back 44

2. False

Front 45

With Customizable Forecasting you can forecast any of the following data. (Select all that apply.) 1. Quantity 2. Units of Individual Products 3. Units of Product Family 4. Amount

Back 45

1. Quantity 3. Units of Product Family 4. Amount

Front 46

The Forecast Category on the Opportunity record maps directly, on a one-to-one basis, to the aggregates on the Forecast tab. 1. True 2. False

Back 46

2. False

Front 47

Which of the following statements are true about the Opportunity field, "Stage"? (Select all that apply) 1. There are 10 default stage value, based on commonly used sales methodology 2. The list of default stage value cannot be edited or added 3. There are other sales methodologies that can be downloaded from the AppExchange and used within Salesforce.

Back 47

1. There are 10 default stage value, based on commonly used sales methodology 3. There are other sales methodologies that can be downloaded from the AppExchange and used within Salesforce.

Front 48

Sales Rep Phil Smith has an opportunity for $ 50,000 in the Commit stage. Which aggregates on Phil's forecast wiill include this amount? (Select all that apply). 1. Pipeline 2. Best Case 3. Commit 4. Closed

Back 48

1. Pipeline 2. Best Case 3. Commit

Front 49

Which value rolls up for both customizable and collaborative forecasting? (Choose 1 answer). 1. Expected revenue 2. Quota 3. Opportunity amount 4. Amount

Back 49

3. Opportunity amount

Front 50

"What are the similarities of both Customizable and Collaborative Forecasting? (Choose 2 answers) 1. Month and Quarterly Forecast 2. Quotas 3. Share Forecast 4. Territory Management

Back 50

1. Month and Quarterly Forecast
2. Quotas

Front 51

What can a Sales Representative see once he clicks on the forecast tab? (Select all that apply). 1. Forecast categories 2. Opportunity list column 3. Data source 4. Forecast range 5. Quotas

Back 51

1. Forecast categories 2. Opportunity list column 3. Data source 4. Forecast range 5. Quotas

Front 52

When the forecast type is Opportunities (Revenue), what fields determine the forecast? (Select all that apply). 1. Opportuntiy Owner 2. Total Price 3. Split Amount 4. Amount

Back 52

1. Opportuntiy Owner 4. Amount

Front 53

When using Collaborative Forecast, which forecast category is not included in the forecast? 1. Closed 2. Omitted 3. Pipeline 4. Best Case

Back 53

2. Omitted

Front 54

VP of Sales Allison Wheeler is a forecast manager with the "Override Forecast" permission. Kathy Cooper the US Sales Director reports directly to her and all US Sales Reps report to Kathy. Based on the forecast hierarchy diagram, whose forecast can she adjust? 1. Herself 2. Kathy Cooper 3. US Sales Reps 4. Kathy Cooper and US Sales Reps

Back 54

2. Kathy Cooper.

Front 55

When importing revenue quota data using Data Loader, what information must be included in the import file? (Select all that apply). 1. User record ID 2. User full name 3. Start date of the forecast period 4. Quota amount 5. Quota quantity

Back 55

1. User record ID 3. Start date of the forecast period, 4. Quota amount

Front 56

Tonya created a forecast report that shows the adjusted forecast category amount by category. Allison also wants to see the raw rollup of opportunity amounts by category. What field would you add to the report to meet this requirement? 1. Owner Only Amount 2. Amount Without Adjustments 3. Amount with Manager Adjustments 4. Forecast Amounts

Back 56

2. Amount Without Adjustments

Front 57

When creating a custom report type for Collaborative Forecasts, which objects are supported? (Select all that apply). 1. Forecasting items 2. Forecasting quotas 3. Forecasting categories 4. Accounts 5. Opportunities

Back 57

1. Forecasting items 2. Forecasting quotas 5. Opportunities

Front 58

Your company has decided they want to track payment and deliveries for their products and services. Place the steps in the right order. 1. Do not set up default schedules for products that invovle payments or deliveries that are unique to each opportunity. 2. Enable scheduling for all products 3. Set up default schedules for any products that involve regular payments or delivey. 1-2-3, 3-1-2, 2-1-3, 2-3-1

Back 58

2-3-1

Front 59

Your company sells service contracts where the customer pays once a year for a monthly service package. What type of schedule should you set up? 1. Default Quantity Schedule 2. Default Revenue Schedule 3. Default Revenue and Quantity Schedule 4. Don't create any default schedule

Back 59

1. Default Quantity Schedule

Front 60

Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up? 1. Default Quantity Schedule 2.Default Revenue Schedule 3.Default Revenue and Quantity Schedule 4.Don't create any default schedule.

Back 60

2.Default Revenue Schedule

Front 61

You can track Assets through Accounts, Contacts, Products and Cases. 1. True 2. False

Back 61

1.True

Front 62

You can track only Assets sold by your company. 1. True 2. False

Back 62

2.False

Front 63

List the different prices available for a product. (Choose 3). 1. Sales Price 2. Product Price 3. Discounted Price 4. List Price 5. Standard price

Back 63

1. Sales Price 4. List Price 5. Standard Price

Front 64

Which of the following statements about Standard and Custom Price Books are accurate? (Select all that apply). 1. A Standard Price Book includes a master list of all Products with their associated Standard Prices. 2. A Custom Price Book includes a master list of all Products with their associated Custom Prices 3. A Custom Price Book is a subset of the Products listed in the Standard Price Book

Back 64

1. A Standard Price Book includes a master list of all Products with their associated Standard Prices. 3. A Custom Price Book is a subset of the Products listed in the Standard Price Book.

Front 65

There are four steps to managing Products and Price Books. Can you put the steps in order? 1. Create Custom Price Book 2. Set the list price 3. Create Product 4. Define Standard Price 1-2-3-4, 2-3-1-4, 4-2-3-1, 2-3-4-1

Back 65

3-4-1-2.

Front 66

Your organization sells a product that requires your customers to pay all at once but receive the product in increments. What should be your frist step in setting up Product schedules? 1. Enable creation of Quantity Schedules 2. Enable creation of Revenue Schedules 4. Setup up default schedules for Products 4. Set up default schedules for Products

Back 66

1. Enable creation of Quantity Schedules

Front 67

A system administrator has unchecked the setting "Enable Content Pack Creation". What can users to with the content packs? 1. Users can modify existing content packs. 2. Users can only edit description and title of existing content packs. 3. Users cannot do anything to existing content pack

Back 67

2. Users can only edit description and title of existing content packs

Front 68

What can a system administrator do to simplify searching in Knowledge for users? (Choose 3) 1. Create synonyms 2. Data types and categories 3. Enter predefined search input (auto complete) 4. Filter by language

Back 68

1. Create synonyms 2. Data types and categories 4. Filter by language

Front 69

What the capabilities of Live-Agent? (Choose all that apply). 1. Skills 2. Live Agent Chat Queues 3. Pre-Chat Forms and Post-Chat Pages 4. Live Chat Transcripts 5. Live Chat Visitors 6. Quick Text 7. Knowledge Chatlet and the Articles tool

Back 69

1. Skills 2. Live Agent Chat Queues 3. Pre-Chat Forms and Post-Chat Pages 4. Live Chat Transcripts 5. Live Chat Visitors 6. Quick Text 7. Knowledge Chatlet and the Articles tool

Front 70

What should an administrator consider when setting up and maintaining Salesforce Knowledge? (There are three correct answer). 1. Data category visibility is assigned through roles and profiles 2. Article version numbers must be assigned by a Knowledge Manager for tracking. 3. Enable Knowledge on a user record requires licensing. 4. Knowledge settings must be configured to allow users to create an article from a case 5. Solution category browsing must be enabled in a Solution settings

Back 70

1. Data category visibility is assigned through roles and profiles 3. Enable Knowledge on a user record requires licensing. 4. Knowledge settings must be configured to allow users to create an article from a case

Front 71

What is true about Salesforce Communities? Choose 2 answers. 1. Ideas tab is used by community users to submit, like and promote ideas. 2. Communities can be used by internal salesforce users only 3. Reputation level is the same accross all communities. 4. Crowd sourced knowledge in Q&A tab.

Back 71

1. Ideas tab is used by community users to submit, like and promote ideas. 4. Crowd sourced knowledge in Q&A tab

Front 72

List the different prices available for a product. (Choose 3). 1. Sales Price 2. Product Price 3. Discounted Price 4. List Price 5. Standard price

Back 72

1. Sales Price 4. List Price 5. Standard Price