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10 Cards in this Set
- Front
- Back
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Describe the key features/characteristics of an enterprise resource planning (ERP) system. |
software modules that support specific business components within a company’s enterprise system. These modules include (but are not limited to) sales of customer goods, materials acquired from vendors, accounting features, as well as human resources |
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Characteristics of ERP systems |
integration of major business functions, customizable functionality depending on the company’s needs and budget, and varying levels of added complexity with additional software (such as CRM, CSS, and SCM). Additionally, ERP systems are implemented among companies serving small to large markets |
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Add-on modules that may be used to complement the core functionality of an ERP system. |
Customer Relationship Management (CRM), Customer Self-Service (CSS), Sales Force Automation (SFA), Supply Chain Management (SCM), Product Life-Cycle Management (PLM), and Supplier Relationship Management (SRM) |
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Methods used to integrate ERP systems with third-party modules, back-end or legacy systems, the Web, and business partners |
middleware (GDW, page 38), which is software that unites two or more separate modules |
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What is a value chain? |
sequence of processes performed by an organization that creates value at each step. |
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Business event |
any event that changes the state of the enterprise. |
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Three ways that an enterprise system supports the functioning of an organization's processes |
(1) supports the functioning of an organization's processes by facilitating the functioning of the organization's operations (sales, orders, and returns), (2) retaining records about business events that have occurred (asset purchases, journal entries, inventory) (3) storing data that is useful for decision making (using information about customers to tailor marketing processes). |
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Five modules of the SAP system |
(1) sales and distribution (2) materials management (3) financial accounting (4) controlling (5) human resources. |
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Six steps in the order-to-cash process |
1: Presales activities 2: Sales order processing 3: Pick and pack 4: Shipping 5: Billing 6: Payment |
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Five steps in the purchase-to-pay process |
1: Requirements determination 2: Purchase order processing 3: Goods receipt 4: Invoice verification 5: Payment processing |
