70-685

Front 1

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7
and all servers run Windows Server 2008 R2.
All ABC.com uses use an in-house application. The users in the Finance Department are local
administrators on their respective computers. The ABC.com developers have created a new beta
version of the application. You want to prevent the Finance users uABCrading to the new version
of the application while it is still being tested by the developers. You create a global security group
named Finance Users and add the users in the Finance department to the group.
How can you prevent the Finance Users uABCrading to the new version of the application?

Back 1

You should configure Applocker with an Enforce rule restriction created based on the version of
the application.

Front 2

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
All client computers are members of the ABC.com domain.
ABC.com has an AppLocker policy that requires all applications to be approved. However,
ABC.com users with standard user accounts are allowed to run applications installed in user
profile folders. You discover that this is allowing the users to run unauthorized applications from
their user profile folders.
How can you ensure that ABC.com users with standard user accounts are not able to run
unauthorized applications?

Back 2

You should configure Applocker by selecting the Create Default Rules option to create
Executable Rules.

Front 3

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. The client computers on the ABC.com network run a mix of
Windows XP and Windows Vista. All client computers are members of the ABC.com domain.
You uABCrade all the client computers to Windows 7 by using a single Windows 7 deployment
image. After the image deployment, users of portable Tablet PC computers report that the stylus
interface doesn’t work.
How can you enable the stylus interface on the tablet PCs?

Back 3

You need to enable the Tablet PC components on the tablet PCs.

Front 4

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
All client computers are members of the ABC.com domain.
ABC.com wants you to configure Windows Explorer to not display previews of documents in the
results of a search.
What is the best way to disable the preview of documents in the Search results?

Back 4

You should create a Group Policy linked to the client computers that enables the Turn off the
display snippets in Content view mode option.

Front 5

You work as a desktop technician at ABC.com. All client computers on the ABC.com network run
Windows 7. During the day you discovered that the event logs show errors from an application
source and Windows Kernel source. ABC.com wants you to monitor these errors to generate a
report that will capture and display only the relevant data.
How can you display only the relevant data?

Back 5

You should create a Custom View using the Event Viewer.
You should then add the application and system logs with the event sources and save the filter
results as an XML file.

Front 6

You work as a desktop technician at ABC.com. All client computers on the ABC.com network run
Windows 7. ABC.com currently makes use of applications are accessible via Microsoft Windows
XP Mode (XPM). During the course of the day you receive complaints from the network users that
the Start menu shortcuts for these applications are not accessible.
How would you ensure that all the network client computers can access the Start menu shortcuts
for the legacy applications?

Back 6

You should have the Auto Publish option enabled for Virtual Machine Settings on the Microsoft
Windows 7 client computers.

Front 7

You work as a desktop technician at ABC.com. All client computers on the ABC.com network run
Windows XP Professional. All client computers must be uABCraded to Microsoft Windows 7. All
the installed applications including a legacy application currently in use must be reinstalled on the
client computers. Since the legacy application is not compatible with Microsoft Windows 7, you
created a shim to mitigate compatibility issues.
The vendor of the legacy application has recently released an updated version of the software
which should be tested. When deploying the updated legacy application in a test environment you
discovered that you are unable to install the application on the client computer. You want to run
the legacy application on the Windows 7 computers
Which two of the following options would enable you to install the updated application on a test
computer? Choose two.

Back 7

A. You should have the shim modified to apply to all the versions of the software application.
B. You should have a new shim created to apply to the updated version of the software
application.

Front 8

You are the newly appointed enterprise administrator at ABC.com. The ABC.com network consists
of a single Active Directory domain named ABC.com. ABC.com contains a client workstation named ABC-WS123 that is running Windows 7. A
ABC.com user named Mia Hamm complained that she cannot log on to ABC-WS123. She
received an error message indicating that ABC-WS123's computer account in its primary domain
is missing or the password on that account is incorrect. She was able to log on to the domain with
ABC-WS123 last week.
Which two of the following options will enable Mia Hamm to log on to the domain with ABCWS123?

Back 8

B. You should join ABC-WS123 to a workgroup.
C. You should join ABC-WS123 to the domain.

Front 9

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All computers are members of the ABC.com domain.
ABC.com currently makes use of a computer named ABC-SR01 which hosts Microsoft Windows
Server 2008 Hyper-V server.
ABC.com users use Remote Desktop connections to access Microsoft Windows 7 virtual
machines hosted on ABC-SR01. The users have recently reported that they receive an error
message stating that the trust relationship between their client computers the ABC.com domain
failed when trying to access the virtual machines.
You discovered the error message is due to ABC-SR01 recently being restored from a backup.
How can you ensure that the network users are able to log on to the virtual machines?

Back 9

You should log in as local administrator on each virtual machine and remove the virtual machines from the domain by adding them to a workgroup.
Then you should join the virtual machines to the domain again.

Front 10

You work as a desktop technician at ABC.com. All client computers on the ABC.com network run
Windows 7.
The ABC.com network contains a web server named ABC-Web1. ABC-Web1 hosts the company
intranet web site. The intranet web site contains a web application that is dependent on a service
that runs on ABC-Web1. The service uses a dedicated domain service account named
ABC\WebApp.
When addressing a complaint by network users that the web application stopped working, you
discover that the event log has an entry displayed below:
"Logon failure: unknown user name or bad password."
What can you do to ensure the web application runs successfully?

Back 10

You should reset the password for the ABC\WebApp account and configure the password to
never expire. Then configure the service properties with the new password.

Front 11

You work as a desktop technician at ABC.com. All client computers on the ABC.com network run
Windows 7. Users report that a new client computer named ABC-WS52 is unable to access internet web sites.
ABC-WS52 can however access local network servers. You run the ipconfig /all command on
ABC-WS52 and receive the following output:
• IP address: 192.168.6.251
• Subnet mask: 255.255.240.0
• Default gateway: 192.168.15.255
• Preferred DNS server: 192.168.15.251
How can you enable ABC-WS52 to access internet web sites?

Back 11

You should change the default gateway IP address to 192.168.15.1.

Front 12

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
The network includes a proxy server named ABC-SR12. All client computers are configured to use
http://ABC-sr12 as their proxy server on port 8080. The option to bypass proxy server for local
addresses is enabled on all client computers.
The company Intranet website has been configured to require SSL connections and now uses the
URL https://intranet.ABC.com.
Users report that the company Intranet website doesn’t function correctly when accessed through
the proxy server.
ABC.com has requested that you make sure that the network users are able to access and
company Intranet.
What should you do?

Back 12

You should instruct the network users to access the Intranet using https://intranet.

Front 13

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run either
Windows XP Professional or Microsoft Windows 7.
The Network Discovery Feature on the Windows 7 client computers has been enabled.
Consequently all Windows 7 client computers are displayed on the network map. However, you
discover that the Windows XP client computers do not appear on the map.
How can you ensure that the network map displays all the client computers?

Back 13

You should have the Link Layer Topology Discovery (LLTD) Responder installed on the user
computers running Windows XP Professional.

Front 14

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
During the day, the IP address of the file server was changed by another ABC.com administrator.
Some network users immediately started reporting that they are cannot access the file server.
Other network users are able to access the file server.
What is the easiest way to ensure that all users can access the file server so that productivity is not affected?

Back 14

By having a remote Windows PowerShell script run to flush the client computers’ DNS resolver
cache.

Front 15

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
The ABC.com network users currently use the URL http://intranet.ABC.com to access the
company intranet website. The ABC.com Development team is currently working on a new version
of the company intranet website. The Development team needs to be able to access the new
version on the intranet website using the URL http://intranet.ABC.com to test the new website.
How would you enable the Development team to access the new version of the website without
affecting the other network users’ access to the current site?

Back 15

You should have the Hosts file modified on the Development team computers to include an
entry which specifies intranet.ABC.com and the IP address of the test server.

Front 16

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Microsoft
Windows 7. ABC.com has recently decided to deploy network printers and requested that you make sure that all network users are able to locate the network printers from their machines. You
also want to ensure that all future shared printers can be located by the network users.
What should you do?

Back 16

You should configure a Group Policy to enable the Automatically publish new printers in Active
Directory policy.

Front 17

You work as a desktop technician at ABC.com. All client computers on the ABC.com network run
Windows 7.
A ABC.com user reports that his Windows 7 client computer takes a long time to boot. You
discover that the user has multiple new applications on his computer.
How could you reduce the time it takes the client computer to boot?

Back 17

You should use the Microsoft Configuration Utility (msconfig) tool to prevent the applications
running at startup.

Front 18

You work as a desktop technician at ABC.com. The network contains 1,000 client computers. All
client computers on the ABC.com network run Windows 7. ABC.com has recently hired two new
employees to troubleshoot a hardware related performance issue. ABC.com is aware that the two
employees make use of different User Defined Data Collector Sets. This sometimes causes them
to receive different results. During the course of the day you receive instruction from ABC.com to have a standardized Data
Collector Set created for the two employees to use.
How can you provide the employees with access to a standardized Data Collector Set?

Back 18

You should consider having a Performance Counter Data Collector Set created on a network
share that is accessible to the two employees.

Front 19

You work as a desktop technician at ABC.com. All client computers on the ABC.com network run
Windows 7.
Testing.com contains a Design department. The users in the Design department frequently use
memory intensive graphics applications. The client computers in the Design department are
equipped with four 1-GB RAM modules. You deploy a new graphics application to the Design
department computers. The Design department users complain that the new application runs
slowly on their computers.
How could you improve the performance of the Design department computers?

Back 19

You should have the initial size of the virtual memory and the maximum size of the virtual
memory on the client computers configured to be 6GB.

Front 20

You work as a desktop technician at ABC.com. All client computers on the ABC.com network run
Windows 7. All client computers contain a single quad-core processor, 4 GB of RAM and a 100
GB hard disk drive. The 100 GB hard drives are partitioned into two separate drives namely Drive
C and Drive D. Drive C will host the operating system and Drive D: will host user data.
The ABC.com network users make use of an application which generates reports. The network
users complain that the reports take a long time to run and their computers become unresponsive
while the reports are running.
You open Task Manager on a computer running a report and discover that memory and processor
usage are within acceptable limits.
ABC.com wants you to determine why the reports are generating slowly by creating a User
Defined Data Collector Set.
What should monitor in the Data Collector Set?

Back 20

You should monitor the Physical Disk\ Avg. Disk Write Queue Length for Disk0 of the client
computers.

Front 21

You work as a network administrator at ABC.com. All client computers on the ABC.com network
run Windows 7. The network contains a Windows Server 2008 Web server that hosts multiple
websites for ABC.com customers.
A user named Mia Hamm has a Web Statistics application running on her client computer. The
application analyzes the web server logs every day between 3pm and 5pm.
Mia Hamm reports that her computer runs slowly between 3pm and 5pm. You discover that the
processor usage on her computer is between 90 and 100 percent while the Web Statistics
application is analyzing the web server logs. How can you reduce the impact of the web server log analysis on Mia Hamm’s computer?

Back 21

You should change the priority setting of the application to Low.

Front 22

You work as a desktop technician at ABC.com. All client computers on the ABC.com network run
Windows 7.
The Sales manager named Mia Hamm has just installed a third-party defragmentation tool on her
computer.
Mia Hamm now reports that she is unable to start her computer. You discover that you are unable
to start her computer normally or using any of the safe modes. You attempt to recover her
computer using the recovery partition but you discover that no recovery partition is installed.
You suspect that the Boot Configuration Database (BCD) is corrupted.
Which two of the following options are possible ways repair the BCD and start Mia Hamm’s
computer? Choose two.

Back 22

A. You should start the computer using the installation DVD. Go into the command prompt and run
the bootrec.exe utility.
E. You should start the computer using the installation DVD. You should then run the Startup
Repair recovery tool.

Front 23

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. During routine maintenance you discovered that the memory
usage on some of the client computers is unusually high.
How can you determine the cause of the high memory usage?

Back 23

You should review the content in the Memory tab in the Resource Monitor tool on the affected
computers.

Front 24

You work as a desktop technician at ABC.com. All client computers on the ABC.com network run
Windows 7. The ABC.com network client computers hardware has recently been uABCraded.
After the uABCrade, the network users started reporting that their client computers automatically
reboot occasionally.
You have ruled out the possibility of a virus or other malicious software. What should you do next
to determine the cause of the reboots?

Back 24

You should have the Windows Memory Diagnostic tool run on the client computers.

Front 25

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
The ABC.com network policy currently states that no client computer is allowed to run unnecessary services.
ABC.com has supplied the Sales users with new portable computers. The Sales computers have
disabled all services that are not required. The Sales users have also been issued with mobile
broadband adapters that plug into their laptops. The broadband adapters use the Global System
for Mobile Communications (GSM) technology.
ABC.com wants you to make sure that the portable computers are able to connect to the GSM
network.
What service needs to be enabled on the laptops to enable to the broadband adapters to work?

Back 25

You should enable the WWAN AutoConfig service on the portable computers.

Front 26

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
During the course of the day the ABC.com network users with portable computers reported that
their computers are connecting to a nearby shopping center wireless network when they are in the
ABC.com seminar room. ABC.com wants you to ensure that the portable computers connect to
the company network by default when they are in range of the company wireless network.
How should you configure the wireless settings?

Back 26

You should have a Wireless Network Policy applied where the company wireless network is set
as the preferred network.

Front 27

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
The ABC.com network has several portable computers which connect to the 802.1X-authenticated
wireless network. All portable computers have wireless connection settings applied by a Group
policy.
ABC.com recently purchased 10 new portable computers. You attempt to join the computers to the
domain but you are unsuccessful.
Which three of the following options would enable you to join the portable computers to the
domain?

Back 27

A. You should connect the portable computers to the wired Ethernet network.
B. You should manually configure the wireless network settings on the portable computers.
D. You should connect the portable computers to the wireless network using a Bootstrap Profile.

Front 28

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7
and all servers run Windows Server 2008 R2. The ABC.com network contains an IIS Web server
named ABC-SR01. ABC-SR01 hosts the company Intranet web site.
ABC.com has recently opened a new branch office. There are currently no servers in the new
branch office. ABC.com users in the new branch office connect to the ABC.com network using a
cellular network to access data on the company Intranet. The pay per bandwidth usage cost is
excessive due to the amount of data downloaded from the Intranet web site. During the course of
the day you receive instruction from ABC.com to ensure the network bandwidth usage cost of
accessing the data is decreased. How can you minimize the traffic over the WAN link?

Back 28

You should have Branch Cache mode configured in Distributed Mode.

Front 29

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7
and all servers run Windows Server 2008 R2.
The ABC.com sales users make use of Wireless Wide Area Network (WWAN), Wireless Local
Area Network (WLAN), and wired network connections to connect to the ABC.com network when
they are out of the office.
You receive complaints from the sales users who report that when they connect to the network
from remote locations, their portable computers frequently drop a secure connection so they have
to reestablish the connection and restart their applications.
Which two of the following options would ensure that the secure connections do not cause
unnecessary interruptions for remote users?

Back 29

A. You should consider implementing the VPN Reconnect feature on the portable computers.
C. You should consider implementing Direct Access connections on the portable computers.

Front 30

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. ABC.com has its headquarters in Miami and a branch office in
Toronto. All client computers on the ABC.com network run Windows 7 and all servers run
Windows Server 2008 R2. The Toronto office is connected to the Miami office by a slow WAN link
with high latency.
The Miami office contains a Windows Server 2008 R2 file server named ABC-SR01. The Toronto
office contains a Windows Server 2008 R2 server named ABC-SR02.
The ABC.com Toronto office users access files on a network share located on ABC-SR01. You
receive instruction from ABC.com to improve response times for users that access files on ABCSR01
whilst ensuring that the network traffic over the WAN link is minimized.
Which two of the following options would solve the problem?

Back 30

A. You should configure Branch Cache in Hosted Mode on ABC-SR02.
D. You should configure Branch Cache in Distributed Mode branch office client computers.

Front 31

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows
XP Professional and all servers run Windows Server 2008 R2.
The ABC.com network contains a server named ABC-SR01. You want to configure ABC-SR01 as
a VPN server so that ABC.com users can connect to the network when out of office.
ABC.com plans to migrate the client computers to Windows 7. You receive instruction from
ABC.com to ensure that all computers can connect to ABC-SR01 during the migration process.
How should you configure ABC-SR01 to support VPN connections from the client computers
whilst ensuring that the most secure VPN connections are used?

Back 31

You should configure ABC-SR01 to use Layer 2 Tunneling Protocol (L2TP).

Front 32

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7
and are contained in an organizational unit (OU) named Win7Clients. The domain has recently
been uABCraded from a Windows 2003 domain to a Windows 2008 domain.
When ABC.com was a Windows 2003 domain, Software Restriction Policies were configured in a
Group Policy object (GPO) to implement application control. The GPO is linked to the Win7Clients
OU. You want to deploy Microsoft Office 2010 to client computers in the Win7Clients OU. You now
configure the GPO to use AppLocker as the application control method.
How can you configure the AppLocker policies whilst ensuring that applications already installed
on the client computers continue to function?

Back 32

You should apply the AppLocker rules through a new Group Policy object (GPO) linked to the
Win7Clients OU.

Front 33

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7
and all servers run Windows Server 2008 R2. The ABC.com network contains a VPN server
named ABC-SR01. The ABC.com users connect to ABC-SR01 when they are out of office.
ABC.com users complain that browsing the Internet is slow while they are connected to ABCSR01. How can you improve the speed of Internet browsing while the users are connected to to ABCSR01.

Back 33

You should disable the Use default gateway on remote network setting on the client computers.

Front 34

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
ABC.com users currently make use of Internet Explorer 8 to browse the Internet.
You receive reports from ABC.com users stating that their computers are infected with malicious
software. You discover that the ABC.com users were able to browse Web sites that were
compromised by malicious software. ABC.com requested that you configure settings in Internet
Explorer 8 to prevent client computers from being infected by malicious software from these Web
sites.
How should you configure Internet Explorer?

Back 34

You should have the SmartScreen Filter configured.

Front 35

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
ABC.com users currently make use of Internet Explorer 8 to browse the Internet.
During the course of your maintenance you discover that ABC.com users are modifying the security levels assigned to Internet zones to enable them to access restricted Web sites. ABC.com
requested that you prevent the network users from modifying the security levels in Internet
Explorer 8.
Which two of the following options are possible ways to achieve this?

Back 35

A. You should configure a Group Policy Object (GPO) with the Zone Elevation Protection setting
enabled.
C. You should configure a Group Policy Object (GPO) with the Do Not allow users to change
policies setting enabled.

Front 36

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
During the course of the day you discover that the client computers are infected with malicious
software from removable storage devices. ABC.com wants you to prevent malicious software on
the removable devices from running automatically on the client computers.
How can you prevent the malicious software from running automatically?

Back 36

You should configure a Group Policy Object (GPO) to Turn off the Application Compatibility
Engine

Front 37

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7.
During the course of the day you discover that malicious software has infected the ABC.com
network and is causing ABC.com users to receive User Account Control (UAC) prompts for
elevated privileges. ABC.com wants you to prevent users from allowing the malicious software to
run with elevated privileges.
How can you accomplish this task?

Back 37

You should configure the Group Policy User Account Control: Behavior of the elevation prompt
for standard users option set to Automatically deny elevation requests.

Front 38

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7
and all servers run Windows Server 2008 R2.
Several ABC.com users save data to removable hard drives. You receive instruction from
ABC.com to secure the data that is stored on removable storage devices. To this end, you
configure a Group Policy Object (GPO) and link it to the domain.
What setting should you configure in the GPO?

Back 38

Configure the Deny write access to removable drives not protected by BitLocker option.

Front 39

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7
and all servers run Windows Server 2008.
ABC.com is planning to enable BitLocker Drive Encryption (BDE) through the use of a Group
Policy. To prevent the risk of encrypted data being unrecoverable, you want to centralize the
storage of the BitLocker recovery keys and to ensure that data is only encrypted once the backup
of the recovery key is available.
How should you implement Bitlocker Drive Encryption?

Back 39

You should configure a Group Policy Object with the Store BitLocker recovery information in
Active Directory Domain Services option enabled.

Front 40

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active
Directory domain named ABC.com. All client computers on the ABC.com network run Windows 7
and are configured to download and install software updates automatically.
You add a new network segment to the ABC.com network and connect the segment to the Internet
through a proxy server. You do not implement Web Proxy Auto-Discovery (WPAD) on the network.
A few weeks later notice that software updates are not installed on the client computers on the
new network segment. You confirm that the client computers are configured to download and
install updates automatically.
How should you configure the client computers on the new network segment to download and
install updates automatically?

Back 40

You should run the proxycfg.exe utility on the client computers on the new subnet.

Front 41

You work as a network administrator for ABC.com. The company has a Windows Server 2008 R2
domain based network. All client computers on the network run Windows 7 Enterprise.
Rick, a Sales Manager, complains that since last week his computer often shuts down without
giving any warning. You need to know which applications have been installed or uninstalled since
last week.
Which of the following steps will provide you the required information accurately with the least
amount of administrative effort?

Back 41

D: View Reliability History through the Reliability Monitor.

Front 42

Adam works as a Desktop Support Technician for ABC.com. The company has a Windows-based
network. All client computers run Windows 7 Ultimate operating system. Andy, Managing Director
of the company, complains that his laptop is consuming battery very rapidly affecting the
performance of the system. Adam inspects his laptop and finds that appropriate power is
implemented on the laptop but many USB devices are attached to it.
Which of the following steps will Adam take to resolve the problem?

Back 42

Enable the USB selective suspend option from the Advanced Power Settings.

Front 43

Adam works as a Desktop Support Technician for ABC.com. The company has a Windows-based
network. All client computers run Windows 7 operating system. A new employee has joined
recently the company. This new employee complains to Adam that he is not able to share the
printer in the network. Which of the following steps will Adam take to troubleshoot this issue with
least administrative effort?

Back 43

Turn on the print sharing option from the Control panel.

Front 44

You work as a desktop support technician for ABC.com. The company has a Windows Server
2008 domain-based network. All client computers run Windows 7 Ultimate. Sasha, a Web
developer, works on a laptop that runs Windows 7 Ultimate. She has two volumes C and D on her
laptop. She is working on an important document that is located in the volume D. Volume D is
short of space and she wants to clean up all restore points except the latest one. Which of the
following steps will you suggest to accomplish the task?

Back 44

Use the Disk Cleanup utility to clean up system restore and shadow copies.

Front 45

Adam works as a Desktop Support Technician for ABC.com. He recently uABCraded the client
computers of the organization from Windows XP to Windows 7. Adam finds out that some
applications install without error but are not running properly in the new operating system.
Which of the following steps will Adam take to ensure that the users receive notifications telling
them why the applications failed?

Back 45

In Application Compatibility Diagnostics policy settings, enable the Detect Application Failure
Caused by the Deprecated Windows DLLs or COM Objects policies.

Front 46

Adam works as a Desktop Support Technician for ABC.com. The company has a Windows-based
network. All client computers run Windows 7 operating system. The network administrator of the
company wants to restrict access to the network, so that no user can work after 08:00 PM until
07:00 AM, except Sunday. He asks Adam to configure the settings to accomplish the task. Which
of the following actions will Adam take to accomplish this task with least administrative burden?

Back 46

Use time limit settings of User accounts in Control Panel.

Front 47

You work as a desktop support technician for ABC.com. The company has a Windows Server
2008 domain-based network. All client computers run Windows 7 ultimate. Sasha, a Sales
Manager, complains that her computer is booting and hanging every now and then. This state of
computer is surfaced after the last critical uABCrade. You are required to stabilize her computer.
Which of the following steps will you take to accomplish the task?

Back 47

Use the System Restore wizard to restore her computer to an earlier point in time.

Front 48

Adam works as a Desktop Support Technician for ABC.com. The company has a Windows-based
network. All client computers run Windows 7 Ultimate operating system. Andy, Division Manager
of the sales department, complains him about the problem he is experiencing with an application.
The application was running without any problem until he installed an optional update to Windows.
Andy has made no other changes to the system since. Now, however, he is unable to start the
application.
Which of the following steps will Adam take to troubleshoot the problem with the least
administrative burden?

Back 48

Use the System Restore feature to bring the computer to its previous state.

Front 49

Adam works as a Desktop Support Technician for ABC.com. The company has a Windows-based
network. All client computers run Windows 7 operating system. He is being called by one of the
employees who is facing some compatibility issue with one application. The employee was using
Windows 2000 previously, and the same application was running perfectly on it. The employee
also tells Adam that this application runs in 640X480 screen resolution. Which of the following will
Adam use to troubleshoot this problem with least administrative burden?

Back 49

Change the setting in the Compatibility tab.

Front 50

Which of the following is the subpixel rendering technology developed by Windows to improve the
appearance of text on certain types of computer display screens by sacrificing color fidelity?

Back 50

ClearType

Front 51

Adam works as a System Administrator for ABC.com. The company has a Windows Server 2003
domain-based network. All client computers on the network run Windows 7 Ultimate. Andy, the
manager of the sales department complains to Adam that he is not able to install accounting
software on his computer.
Adam checks the compatibility of the software with Windows 7, and all of the minimum
requirements for running the software are met. He then checks for any domain or organizational
policies, which are restricting the software to be installed. He finds out that none of the above is
restricting the software to be installed. Adam suspects that the security policy of the local machine
is affecting the installation. Adam wants to change the software access rights of Andy, so that it is determined by the access
rights of the user. Which of the following Software restriction policies is used to accomplish the
task?

Back 51

Security levels

Front 52

You work as a system administrator for ABC.com. You have just finished deploying Windows 7 to
all the computers. You have set the Windows Firewall rules with a Group Policy. One of the rules
in the Group Policy is to not allow instant messenger traffic. Alex, the CTO, tries to change that on
his laptop but is unable to make changes. He wants you to explain why he cannot make the
changes on his personal laptop. What is the reason?

Back 52

The Group Policy overrides the local configuration.

Front 53

You are attempting to add the following site to the Trusted Sites list:
http://www.ABC.com However, you receive an error stating Sites added to this zone must use the
https://prefix. All Internet Explorer settings are set to the default settings. How can you add this
site?
Select the best answer.

Back 53

Uncheck the option that reads Require server verification (https:) for all sites in this zone in the Trusted Sites dialog

Front 54

You are troubleshooting a problem on a Windows 7 machine. The operating system is the
Windows 7 Enterprise Edition. The machine connects to a Windows Server 2008 R2 domain. The
user is a local administrator. The machine began experiencing stability problems suddenly two
days ago. You inspected the Reliability Monitor and found that no new software had been installed
in the past three months. You suspect memory problems. Which one of the following tools, while
requiring a reboot, will allow you to diagnose the memory in the system?
Select the best answer.

Back 54

Windows Memory Diagnostics

Front 55

You are configuring a wireless LAN to support Windows 7 laptop users. During your preliminary
testing, you found that the 2.4 GHz 802.11 network channels were all in use.
Which of the following technologies may be used without being interfered upon by the existing 2.4
GHz wireless LANs?
Choose all that apply.

Back 55

B. 802.11a
C. 802.11n

Front 56

You work as a Windows 7 Enterprise desktop administrator. You want to configure the system's
Security log so that the maximum log size is 10240, but you want to automatically archive the
Security log file when it is full rather than overwriting the file.
What steps should you take in the Event Viewer in order to establish this configuration?
Choose all that apply.

Back 56

B. Right-click on the Security log in the Event Viewer > Windows Logs section and select
Properties
C. Check the Archive the log when full, do not overwrite events option on the General tab of the
Security Log Properties dialog.
D. Set the Maximum log size (KB) value to 10240

Front 57

You are the desktop administrator for your organization. You support Windows XP and Windows 7
client computers. All clients connect to a Windows Server 2008 R2 domain.
Several users have installed a text editing application. The application was a free download from
an Internet website. When you viewed the website from which the application was downloaded, no
information was provided that suggest the application required network access. However, as users
use the application, they are being prompted about firewall rules. What action would you suggest
the users take?
Select the best answer.

Back 57

Uninstall the application until further tests can be performed by the support staff

Front 58

You are troubleshooting a network connection problem on a Windows 7 client. The client has an
IP address of 10.10.12.45 and a subnet mask of 255.255.255.0. It can communicate with a server
at the IP address of 10.10.12.73, but it cannot communicate with a server at the IP address of
10.10.45.12. The following is the exact output from a netsh interface ipv4 show addresses "Local
Area Connection" command:
Configuration for interface "Local Area Connection"
DHCP enabled: Yes
IP Address: 10.10.12.45
Subnet Prefix: 10.10.12.0/24 (mask 255.255.255.0)
InterfaceMetric: 10
What is preventing the user from communicating with the server at 10.10.45.12?
Select the best answer.

Back 58

The Default Gateway is not configured

Front 59

You are supporting Windows 7 laptops that connect to your network using a wireless LAN. Several
users are complaining that the signal strength is too weak in their work areas. Which of the
following actions are valid methods for increasing the signal strength in these areas?
Choose all that apply.

Back 59

A. Increase the output power of the access points
C. Install more access points closer to the weak coverage area

Front 60

You support Windows 7 users in your organization. Users have traditionally used the Internet
Explorer 8 browser to browse the Internet. The browser is configured to operate through a proxy
server running between your network users and the Internet connection. All machines run the
Enterprise Edition of Windows 7 and are members of a Windows Server 2008 R2 domain. Five
users in the Engineering department need to run the Firefox web browser to access a specific
website and they have installed the browser.
When they browse websites with Internet Explorer 8, they can access them without a problem.
When they browse any website with Firefox, they receive errors indicating that the page cannot be
reached. What is the likely problem?
Select the best answer.

Back 60

The Firefox browser is not properly configured for the proxy server

Front 61

You are a support person for the ABC.com. A sales person is complaining that he cannot print to a
printer in a branch office. The sales person works from his house most of the time using a
corporate-issued Windows 7 Professional laptop, but sometimes works from the main office. You
have configured a default printer for the main office and a different default printer for his home
office. He has never had a problem printing at his office or his home. The main office and the
branch office use the same model of printer.
What should you to fix the problem?

Back 61

Create a printer for the branch office and associate it with a network.

Front 62

You have a legacy application that is used to test candidates for certification. The certification
vendor has not updated the application in many years. The application can only run on the
Windows 7 computers in the training room using Windows XP mode.
You confirm the hardware requirements of the computers in the training room to see if they meet
the requirements of Windows Virtual PC and Windows XP mode. The computers have the
following specification:
· 4 GB of memory
· 500 MB of disk space
· NO CD/DVD drive
· USB Web Camera
The Windows Virtual PC fails. What should you do to fix the problem?

Back 62

Turn on hardware virtualization in the computer's BIOS

Front 63

You are the administrator of the domain. You want to allow software that is signed by
Authenticode to run on any Windows 7 computer in the domain. Digital certificates should be
processed when a user attempts to run software with an .exe extension on a Windows 7 computer. What should you do first?

Back 63

Enable the Computer Configuration\Windows Settings\Security Settings\Local Policies\Security
Options\System: Use Certificate Rules on Windows Executables for Software Restriction Policies
setting in a GPO. Link the GPO to the domain

Front 64

You handle technical support for the ABC.com. ABC has branch offices that are also Active
Directory sites. All computers are Windows Server 2008 R2 servers and Windows 7 workstations.
The network structure is shown in the following exhibit:


You have twenty Windows 7 computers in Site 5 that will be added to the ABC.com domain. You
need to ensure that all twenty Windows 7 computers in Site 5 are NAP compliant before they are
added to ABC.com. The network administrator has configured one Windows 7 computer in Site 5
to be NAP compliant and has exported the configuration to a file named ABC.xml.
What should you do to configure the other nineteen Windows 7 computers? (Choose all that apply.
Each correct answer is a separate solution.)

Back 64

B. Use NAPCLCFG.MSC on each Windows 7 computer to import the configuration file set up by
the network administrator.
D. Use netsh on each Windows 7 computer to import the configuration file set up by the network
administrator.

Front 65

You have a laptop that runs the Windows 7 operating system. You have made several image
backups of your computer to an external drive. You created an image backup of your laptop two
days ago to the same external drive.
Today you notice that several folders of music files, documents, and photos under the C:\My Files
directory were inadvertently deleted last week. What should you do to restore folders of music
files, documents, and photos that were deleted?

Back 65

Attach the external drive, boot from a System Repair Disc, and choose System Image
Recovery from the System Recovery Options

Front 66

You are a technical support administrator for the ABC.com. You have a training room with twelve
Windows 7 computers located in Site1. All computers use static IP addresses. The computers are
not attached to the ABC.com domain. All computers use a cache-only DNS server for Internet
name resolution. The network is shown in the exhibit:

The training room is used for company training classes and webinars. You need to ensure that the
Internet Explorer 8 settings on these computers are changed based on the class or webinar that is
occurring in the training room. You create URLs for both automatic configuration (AutoConfig) and
auto-proxy incorporated in the
http://srv18.ABC.com/test.ins file.
What should you do to ensure that the browser settings are configured for the proper class?

Back 66

Specify the .ins file in Internet Explorer on all twelve computers

Front 67

You are the administrator for the computer lab at a technical college. You want to ensure that only
printers that you select will be published to the computer labs Active Directory domain. You want
to ensure that printers will only be manually published to Active Directory by selecting List in
Directory in the printer's properties. You create a group policy object (GPO) and link it to the domain. What should you configure in the
GPO?

Back 67

Set the Computer Configuration\Administrative Templates\Printers\ Automatically publish new
printers in Active Directory setting to Disable.

Front 68

You are a tech support person for the ABC.com. You have a wireless policy in a Group Policy. The
Group Policy is applied to the ABC.com domain. (Click the Exhibit(s) button to view the wireless
policy.)

You have money in your budget to uABCrade your computers and infrastructure. You purchase
computers with more memory and disk space and uABCrade your wireless access points to
support faster speeds. You use an existing Windows 7 image to configure the new computers with
the correct applications and configuration settings.
After the Windows 7 image is applied, users of the new computers complain that they cannot
connect to any of the wireless networks. How should you fix the problem?

Back 68

Change the network security key in both the ABC and ABC2 wireless profiles on the new
computers.

Front 69

A user in your domain, named Himma, complains that when she tries to connect to a local intranet
site. She sees the following message:

The server that holds the Web site is on the same local subnet as the Jane's computer. All
computers use a single proxy server to connect to the Internet. The proxy server is on a different
subnet than Jane's computer.
Other users on the same subnet and other subnets can connect to the intranet site. Jane can ping
the server that holds the Web site and can connect to different Web sites on the Internet via Internet Explorer.
What could be the problem with Jane's computer?

Back 69

The Bypass proxy server for local addresses setting is not checked on Jane's computer

Front 70

You handle technical support for the ABC.com. All client computers run Windows 7 and all servers
run Windows Server 2008.
In the past, users were able to install important and recommended updates. The network
administrator created a new group policy that automated the Windows Update settings. After the
Group Policy was implemented at the domain level, users complained that important updates were
not being installed on their computer.
You investigate the problem by viewing the current settings on a user's computer. (Click the
Exhibit(s) button to view the current Windows Update settings.)

What should you do to fix the problem?

Back 70

You should specify another server in the Specify intranet Microsoft update service location in
the GPO.

Front 71

A user in your domain is having difficulty connecting to the VPN from her home or in an airport.
You tell her to ensure that Secure Socket Tunneling Protocol (SSTP) is allowed through the
Windows Firewall. Click on the Exhibit(s) button to view the user's Windows Firewall configuration. How should she configure the firewall to allow her to use the VPN? (Choose two.)
A.

Back 71

C. Use an account from the Administrators group to make the change
E. Check Home/Work and Public

Front 72

You have a custom application that uses a Windows Installer 5.0 package. You intend to provide
users with the option to install the package in either the per-user or per-machine context on their
Windows 7 computers.
What should you do?

Back 72

Run msiexec to execute the package with the ALLSUSERS=2 and MSIINSTALLPERUSER=1 parameters.

Front 73

You handle technical support for the ABC.com. Several desktop computers have been purchased
from the secondary market. These computers support the minimal requirements to install Windows
7 Enterprise Edition, and they will be used by your company's engineers.
Sensitive information on the hard drives of these computers may be copied onto USB drives and
taken to work sites. You want to protect the data from being modified by unauthorized people in
the field.
What must you do?

Back 73

Configure a Group Policy to enable the Deny write access to removable drives not protected
by BitLocker setting, and apply the Group Policy to the desktop computers.

Front 74

You have a computer that runs the Windows 7 operating system. An application on the computer
continues to fail with different error messages each time. You have confirmed that the application
runs flawlessly on other computers with the same operating system and configuration.
You investigate the error messages, which all mention that memory problems are the root cause
of the errors. Since these errors do not appear on any other similarly configured Windows 7
computers, you want to test if the computer has faulty RAM chips. What can you do to evaluate
the memory of the computer?

Back 74

Click the Start button, type mem, click on Windows Memory Diagnostic, and click Restart now
and check for problems

Front 75

You handle technical support for the ABC.com. You attempt to make a connection to a Routing
and Remote Access Services (RRAS) server in a different office. The connection fails, and you
receive a message explaining that you have received Error 13801:
What could possibly be the problem? (Choose all that apply. Each correct answer is a separate
solution.)

Back 75

B. The trusted root for the certificate is not present on the client.
E. The client did not specify Require Encryption (disconnect if server declines).