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10 Cards in this Set
- Front
- Back
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4 basic management functions |
1. Planning 2. Organizing 3. Leading 4. Controlling |
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First line managers |
A manager who coordinate and supervise the activities of operating employees |
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Three types of leadership |
1. Autocratic leadership 2. Participative 3. Entrepreneurial |
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Autocratic leadership |
Task oriented exactly what they say is how it goes |
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Participative leadership |
All members involved |
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Entrepreneurial leadership |
Personality dependent task initiative |
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3 steps to Implementing and evaluating the solution |
1. Decide to give the chosen alternative more time to work 2. Adopt a different alternative 3. Start the problem identification process all over again |
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4 total quality management |
1. Customer satisfaction 2. employment participation 3. strengthening suppliers relationships 4. continuous quality improvement |
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T.Q.M |
Total Quality Management |
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Customer satisfaction |
Better customer service |
