3060-Final

Front 1

Which category of air service agreement is the most liberal?

Back 1

Open Skies

Front 2

In which of the following events did the first five Freedoms of the Air originate?

Back 2

The Chicago Convention

Front 3

Double disapproval of airfares is required to reject an airfare under which type of air service agreement?

Back 3

open market

Front 4

Under this air service agreement, airfares are subject to double approval.

Back 4

traditional

Front 5

Wolverine Airlines Flight WA110 is traveling from EWR (Newark, New Jersey, USA) to MUC (Munich, Germany). There is a mechanical failure causing the flight to land at LIS (Lisbon, Portugal). Upon arrival, the failure turns out to be a false alarm and the flight continues to Munich without picking up or dropping off any passengers or cargo. What Freedom of the Air allowed the flight to land in Lisbon? (Enter 1 for First, 2 for Second, 3 for Third, etc.)

Back 5

2

Front 6

A commercial airline is registered in Germany. The airline transports paying passengers on a direct flight originating at JFK and terminating at LHR. This airline is operating under what Freedom of the Air?

Back 6

Seventh Freedom

Front 7

Which scenario below illustrates application of the Fourth Freedom of the Air?

Back 7

A Lufthansa flight originating in Paris, France brings passengers to Frankfurt, Germany

Front 8

Market access is generally open to all potential city pairs within this type of air service agreement.

Back 8

Open Market

Front 9

A commercial airline is registered in the United States. The airline transports paying passengers on a direct flight originating at JFK and terminating at LHR. This airline is operating under what Freedom of the Air?

Back 9

Third Freedom

Front 10

Which statement below correctly describes market access in an open skies air service agreement?

Back 10

Access to city pairs is unlimited in both countries.

Front 11

"Spill" is used to describe what?

Back 11

passengers who desired to board a flight but were unable to find seats

Front 12

Three airports A, B, and C have markets AB, AC, and CB (See figure below). Passengers in the AB market can make this trip via airport C. The fare for this flight may actually be lower than the fare for flight AC. Briefly describe why this would occur. In your answer be sure to address the demand for each market.

Back 12

This is because of the fact that AB and AC are seperate markets all together. And since prices for air travel are determined by the demand and competitive characteristics of the different markets, the flight from ACB might actually be cheaper than the flight from A to C.

Front 13

Which of the following actions are part of the enplanement processing step of a typical air trip? Select all that apply.

Back 13

going through security

checking baggage

Front 14

Given origin airport regions A and B and destination airport regions C and D, which situation below represents a parallel market?

Back 14

ACA and BCB

Front 15

What is the total trip time?

Back 15

the time it takes to get from the true origin to the true destination

Front 16

Arrange the markets below from lowest to greatest specificity.

Back 16

airport-pair, city-pair, region-pair

Front 17

What is ASK?

Back 17

a measure of the output of a passenger airline

Front 18

When referring to total trip time, what is the "true" origin?

Back 18

the passenger's home

Front 19

A typical air passenger trip starts at the originating airport.

Back 19

FALSE

Front 20

Price decreases in market ABA will likely affect the demand of its parallel market.

Back 20

TRUE

Front 21

Two passengers are on a flight from NYC to WAS. One passenger, sitting in coach class, paid $450 for the flight. The other passenger, sitting in first class, paid $1380 for the same flight. The difference in prices paid by the two passengers is an example of

Back 21

product differentiation

Front 22

Both price discrimination and product differentiation have components in differential pricing.

Back 22

TRUE

Front 23

This pricing strategy is directly related to the theoretically optimal conditions of perfectly competitive markets.

Back 23

cost-based pricing

Front 24

Which pricing strategy is based on a customer's willingness to pay?

Back 24

demand-based pricing

Front 25

The liberalization of airline pricing decreased the relationship between the distance traveled on a flight and its fare.

Back 25

TRUE

Front 26

Which cost below is generally reported per enplaned passenger?

Back 26

Traffic Servicing Costs

Front 27

These costs are generally reported as a percentage of revenues.

Back 27

Promotion and Sales Costs

Front 28

Which cost below is generally reported per RPM?

Back 28

Passenger Service Costs

Front 29

The cost of processing passengers at the airport is considered what?

Back 29

A Ground Operating Costs

Front 30

Passenger meals are considered what type of cost?

Back 30

System Operating Costs

Front 31

Maintenance expenses fall under which cost category?

Back 31

Flight Operating Costs

Front 32

What US DOT Form provides cost and productivity data for airlines?

Back 32

41

Front 33

A airline can report lower ownership costs by achieving a high block hour utilization rate of an aircraft.

Back 33

TRUE

Front 34

Which of the following airlines shows none of the typical characteristics of a LCC?

Back 34

AirTran

Front 35

Which of the following airlines follows all of the typical characteristics of a LCC?

Back 35

Ryanair

Front 36

The performance of maintenance checks must be carefully weighed when using which schedule recovery strategy?

Back 36

Aircraft Swapping

Front 37

Inclement weather accounted for between ______ and ______ of the national aviation system delays from late 2007 to the first part of 2008.

Back 37

60%/75%

Front 38

When a flight delay occurs, what is the first thing that should be considered?

Back 38

whether or not a schedule recovery is necessary

Front 39

Deadheading refers to

Back 39

allowing crew to fly as passengers to reach their next position assignment.

Front 40

With respect to fleet assignment, purity does which of the following? Select all that apply.

Back 40

increases the number of possible crew swaps

decreases maintenance costs

Front 41

Which aircraft rerouting option is most commonly used?

Back 41

Swapping

Front 42

The lack of what resource usually prevents the use of complex schedule recovery optimization models?

Back 42

TIME

Front 43

Which person or persons working at the Airline Operations Control Center is responsible for rerouting aircraft?

Back 43

airline operations controllers

Front 44

The use of short cycles allows airlines to limit

Back 44

Cancellations

Front 45

The best way to minimize passenger delay is to minimize aircraft delay.

Back 45

FALSE

Front 46

Who tends to be more influential in shaping the labor relations climate of an employment relationship?

Back 46

management

Front 47

Airline employees are typically members of one union with which management bargains.

Back 47

FALSE

Front 48

In this type of relationship between a firm and union, the firm maintains an adversarial stance and keeps interaction largely within the bargaining process.

Back 48

accommodation

Front 49

Research of the five airlines utilizing ESOPs has shown them to be effective means of sustaining long-term improvement and firm performance.

Back 49

FALSE

Front 50

According to the authors, which management approach to conflict was associated with higher levels of relational coordination?

Back 50

proactively seeking out conflict

Front 51

Which statement below describes craft-based union representation?

Back 51

Employees of a specific occupation are represented across all sites maintained by the airline.

Front 52

Which HR practice contributes to a higher degree of shared goals, shared knowledge, and mutual respect in the workplace?

Back 52

the creation of flexible job descriptions

Front 53

The authors found that airlines with flat organizations (fewer supervisors) outperformed their bureaucratic counterparts.

Back 53

FALSE

Front 54

The employment relationship can be divided into three tiers of interaction. Which tier is the primary sphere of many HR approaches?

Back 54

Workplace

Front 55

Labor relations for the airline industry are regulated by

Back 55

Railway Labor Act

Front 56

Airline/airport employee screening is a security measure that falls into which category?

Back 56

measures to prevent threats external to the aircraft

Front 57

Most of the money spent on security by the TSA is used on

Back 57

Personnel Expenses

Front 58

A security screener decides a bag containing a hidden bomb is safe. This is an example of a

Back 58

FALSE NEGATIVE

Front 59

In the years following 9/11, the United States has spent approximately how much money annually on aviation security?

Back 59

$6 Billion

Front 60

The TSA uses a security philosophy of layering.

Back 60

TRUE

Front 61

Research has shown that the chances of being killed by a terrorist on a per hour basis is ______ times as high in an air journey than at other times.

Back 61

600

Front 62

What occurs through the screening methodology CAPPS?

Back 62

security personnel prescreen passengers through publicly available information

Front 63

PPBM is a security measure that falls into which category?

Back 63

measures to prevent explosions in the baggage compartment

Front 64

Why was Congress dissatisfied with the known shipper program?

Back 64

It relies too heavily on trust

Front 65

What occurs through the screening methodology SPOT?

Back 65

security personnel observe passengers' behaviors

Front 66

Which of the following are examples of policy changes that could be used to limit the impact of aviation on the environment?

Back 66

instituting landing fees

Front 67

According to EPA estimates, how many gallons of aircraft deicing fluid is dischargers into surface waters from airport and aircraft deicing operations?

Back 67

12 Million Gallons

Front 68

The release of which compound as result from aircraft engine combustion has no direct health impact?

Back 68

Carbon Dioxide

Front 69

Computerized deicing spraying systems would primarily be used to accomplish which of the following?

Back 69

reduce the amount of ADF used

Front 70

Which governmental organization is charged with enforcing aviation clean air standards in the United States?

Back 70

FAA

Front 71

Over the past several decades there has been a ______ percent reduction in the number of people exposed to high levels of aviation noise in the United States. This reduction was made possible by ______.

Back 71

95 / technology

Front 72

Which issue was cited as being the biggest concern at the United States' 50 busiest airports?

Back 72

Noise

Front 73

Three types of changes are usually made to limit aviation's impact on the environment. Using narrowly defined flight tracks would be an example of what type of change?

Back 73

operational

Front 74

Which organization is responsible for researching environmental mitigation options as they relate to the aviation industry?

Back 74

NASA

Front 75

Which airport activity contributes the most biological oxygen demand in water?

Back 75

Aircraft Deicing

Front 76

Which system typically contains an airline's real-time operational information and departure control systems?

Back 76

RES

Front 77

What practice significantly reduced the distribution and sales expenses of low cost carriers in the early part of the 21st century?

Back 77

they sold the majority of their tickets via their own Web sites

Front 78

The development of what technology reduced booking problems such as missing seat assignment and frequent flyer numbers?

Back 78

seamless connectivity

Front 79

A person is searching for the lowest fare on an Internet-based travel search site. When the person proceeds to purchase the ticket, the fare is substantially increased. This increase is a consequence of what related action by the airlines?

Back 79

The attempt to manage an overwhelming amount of reservation search requests by only periodically updating fares on the Internet-based travel search site.

Front 80

What has historically been the primary function of an airline distribution system?

Back 80

to give passengers the ability to make reservations

Front 81

Which of the following generally incurs the least cost to an airline?

Back 81

a ticket is booked through the airline's Web site

Front 82

Which airline debuted the first CRS?

Back 82

American

Front 83

Which of the following generally incurs the most cost to an airline?

Back 83

a ticket is booked through the airline's reservation call center and ticketed by a travel agency

Front 84

In some years airlines made a greater profit from GDS transaction fees than their airline operations.

Back 84

TRUE

Front 85

Which Web site was the first to help airlines sell their distressed inventory?

Back 85

Priceline