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27 Cards in this Set
- Front
- Back
A desired future state that the organization attempts to realize
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goal
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A blueprint specifying the resource allocations, schedules, and other actions necessary for attaining goals.
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plan
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The act of determining the organization's goals and the means for achieving them.
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planning
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The organization's reason for existence.
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mission
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A broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.
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mission statement
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Broad statements of where the organization wants to be in the future; pertain to the organization as a whole rather than to specific divisions or departments.
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strategic goals
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The action steps by which an organization intends to attain strategic goals.
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strategic plans
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Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.
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tactical goals
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Plans designed to help execute major strategic plans and to accomplish a specific part of the company's strategy.
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tactical plans
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Specific, measurable results expected from departments, work groups, and individuals within the organization.
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operational goals
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Plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities.
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operational plans
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A method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance.
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management by objectives
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Plans that are developed to achieve a set of goals that are unlikely to be repeated in the future.
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single-use plans
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Ongoing plans that are used to provide guidance for tasks performed repeatedly within the organization.
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standing plans
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Plans that define company responses to specific situations, such as emergencies, setbacks, or unexpected conditions.
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contingency plans
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A group of planning specialists who develop plans for the organization as a whole and its major divisions and departments and typically report directly to the president or CEO.
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central planning department
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Managers work with planning experts to develop their own goals and plans.
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decentralized planning
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A group of managers and employees who develop a strategic plan.
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planning task force
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Levels of Goals/Plans
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1) Mission Statement
2) Strategic Goals/plans - Sr. Management 3) Tactical Goals/Plans - Middle Management 4) Operational Goals/Plans - Lower Management |
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Goals in an organization
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1) Organizational Mission
2) Goals & Plans 3) Hierarchy of Goals |
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Criteria for Effective Goals
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1) Specific & Measurable
2) Cover key results areas 3) challenging but realistic 4) Linked to rewards 5) Defined time period |
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Purpose of Goals:
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1) Legitimacy
2) Guides to action 3) Source of motivation & commitment 4) Rational for decision 5) Standards of Performance |
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Planning types & Performance
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1) management by objective
2) Single use & standing plans 3) Contingency Plans 4) Crisis Management Planning |
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Management by objective
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1) Set Goals
2) Development 3) Review progress - Take corrective active 4) Appraise Performance |
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Crisis Management Planning:
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1) Prevention
2) Preparation 3) Containment |
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Preparation Crisis Management
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1) Designate spokesperson
2) Detailed Written Plan 3) Communication and Messaging system |
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New Workplace Planning
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1) Start w/ strong mission
2) Set stretch goals 3) Create a culture that encourages learning 4) Design new roles for planning staff 5) Use temporary Task Forces 6) Planning still starts and slopes at top |