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17 Cards in this Set
- Front
- Back
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Conflict
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- a clash of ideas or interests
- a condition in which some combination of scarcity of power, resources, differing value systems, and social positions induces incompatible or antagonistic actions |
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Expressive Conflict
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Focused on managing interpersonal tension and hostility
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Instrumental Conflict
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Less focused on relationships and more on attaining goals or objectives
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Types of power
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- positional, legitimate, or formal
- informal power - informational power - expert power - reward power - coercive power |
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Types of conflict
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- intrapersonal
- interpersonal - inter-group - inter-organizational - pseudo-conflict - simple conflict - ego conflict |
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Stages of conflict
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1. latent
2. emergence 3. escalation 4. hurting/ stalemate 5. de-escalation 6. settlement/ resolution 7. post-conflict peace-building and reconciliation |
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Phases/ Process of conflict
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- prior conditions
- beginning: frustration awareness - middle: active conflict - end: resolution - aftermath: follow-up |
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5 standard responses to conflict
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- awareness/ withdrawl
- competition/ power - accomodation/ capitulation - compromising/ bargaining - collaborative/ integrative |
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Conflict managing
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1. manage your emotions
2. manage information 3. manage goals 4. manage the problem |
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Conflict resolution strategies
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- identify and analyze the problem
- brainstorm possible solutions - explore each solution - choose, carry out, and evaluatethe solution you decide is best |
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Conflict resolution process
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- maintain composure
- listen - restate - clear, concise, and honest communication - identify source of conflict |
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Positive confrontation
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involves conflict resolution without violence, running away, or denying the feelings and or beliefs of any one individual or group
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Approaches to deal with conflict
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- low level resolution
- quality workplace programs - training for both of above |
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Assertiveness
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standing up for one's rights without violating those of others
- assertive communication is the most effective means of communication |
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4 Communication styles
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- thinker-dominant
- organizer-dominant - giver-dominant - adventurer-dominant |
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Conflict is a natural part of human relationships
T or F |
T
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All conflict produces stress
T or F |
T
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