140

Front 1

Pricing does not help what

Back 1

quality

Front 2

Three Guru's of quality

Back 2

Edwards Deming, Joseph Juran

Front 3

"Quality is free"

Back 3

Phillip Crosby

Front 4

Costs of Achieving Good Quality

Back 4

prevention, appraisal, internal, and external failure

Front 5

Which is the most costly out of the four?

Back 5

External, goes up every time from prevention to external

Front 6

Who is in charge of setting and demonstrating standards within a company

Back 6

CEO and executives

Front 7

Sigma defect numbers

Back 7

higher the sigma #, lower the defects per million are

Front 8

What can quality not be improved by?

Back 8

flexible pricing

Front 9

True false, Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the product

Back 9

False

Front 10

Regarding the quality of design, production, and distribution of products, an ethical requirement for management is to

Back 10

determine whether any of the organization's stakeholders are violated by poor quality products

Front 11

Suppose that a firm has historically been achieving "three-sigma" quality. If the firm later changes its quality management practices such that begins to achieve "six-sigma" quality, which of the following phenomena will result?

Back 11

The average number of defects will be cut by 99.87%.

Front 12

Total quality management emphasizes

Back 12

a commitment to quality that goes beyond internal company issues to suppliers and customers

Front 13

"Kaizen" is a Japanese term meaning

Back 13

continuous improvement

Front 14

Which of the following statements regarding "Six Sigma" is true?

Back 14

The term has two distinct meanings—one is statistical; the other is a comprehensive quality system.

Front 15

Pareto charts are used to

Back 15

organize errors, problems, or defects

Front 16

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using

Back 16

Pareto Chart

Front 17

"Poka-yoke" is the Japanese term for

Back 17

fool proof

Front 18

Which of the following is false regarding control charts?

Back 18

Values above the upper control limits always imply that the product's quality is exceeding expectations.

Front 19

An organization's process strategy

Back 19

will have long-run impact on efficiency and flexibility of productionb. is the same as its transformation strategyc. must meet various constraints, including costd. is concerned with how resources are transformed into goods and servicese. All of the above are true.

Front 20

Three types of processes are

Back 20

. process focus, repetitive focus, and product focus

Front 21

A job shop is an example of

Back 21

intermittent process

Front 22

A product-focused process is commonly used to produce

Back 22

high-volume, low-variety products

Front 23

Which one of the following products is most likely made in a job shop environment?

Back 23

paper forms

Front 24

An assembly line is an example of a

Back 24

repetitive process

Front 25

Which of the following transformations generally has the highest equipment utilization?

Back 25

product focused proicess

Front 26

Which of the following phrases best describes product focus?

Back 26

high fixed costs, low variable costs

Front 27

Which of the following phrases best describes process focus?

Back 27

low volume, high variety

Front 28

Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. The crossover point between process A and process B is

Back 28

50 units

Front 29

Which of the following characteristics best describes repetitive focus?

Back 29

Its output is a standardized product produced from modules.

Front 30

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is true?

Back 30

Process Y is cheaper than process X at all volumes; there is no crossover point.

Front 31

Product Focused processesa. allow more customization, but are not very efficient

Back 31

are processes that are specialized for relatively few products or customer groups

Front 32

Strategies for improving productivity in services are

Back 32

separation, self-service, automation, and scheduling

Front 33

Which of the following is true regarding opportunities to improve service processes?

Back 33

None are true

Front 34

In mass service and professional service, the operations manager should focus on

Back 34

human resources

Front 35

Which of the following statements regarding ethical and environmentally friendly processes is true?

Back 35

Operations managers can be environmentally sensitive and still follow a low cost strategy.

Front 36

Industrial location analysis typically attempts to

Back 36

reduce costs

Front 37

A location decision for an appliance manufacturer would tend to have a(n)

Back 37

cost focus

Front 38

location planning, environmental regulations, cost and availability of utilities, and taxes are

Back 38

regional/community factors

Front 39

Which of the following is usually not one of the top considerations in choosing a country for a facility location?

Back 39

zoning

Front 40

Which of these factors would be considered when making a location decision at the region/community level?

Back 40

proximity to raw materials

Front 41

Tangible costs include which of the following?

Back 41

taxes

Front 42

Intangible costs include which of the following?

Back 42

quality of prospective employeesb. quality of educationc. availability of public transportation

Front 43

A location decision for an appliance manufacturer would tend to have a(n)

Back 43

cost focus

Front 44

An approach to location analysis that includes both qualitative and quantitative considerations is

Back 44

factor-rating

Front 45

A firm is considering two location alternatives. At location A, fixed costs would be $4,000,000 per year, and variable costs 0.30 per unit. At alternative B, fixed costs would be $3,600,000 per year, with variable costs of $0.35 per unit. If demand is expected to be 10 million units, which plant offers the lowest total cost?

Back 45

Plant B, because it is cheaper than Plant A for all volumes over 8,000,000 units

Front 46

A jewelry store is more likely than a jewelry manufacturer to consider __________ in making a location decision.

Back 46

parking and access

Front 47

Which of the following is most likely to affect the location strategy of a manufacturing firm?

Back 47

utility costs

Front 48

The objective of layout strategy is to develop an effective and efficient layout that will meet the firm's competitive requirements.

Back 48

true

Front 49

. A process-oriented layout is the traditional way to support a product differentiation strategy.

Back 49

true

Front 50

14. Process-oriented layouts typically have low levels of work-in-process inventory.

Back 50

false

Front 51

Product-oriented layouts tend to have high levels of work-in-process inventories

Back 51

false

Front 52

The layout strategy that deals with low-volume, high-variety production is

Back 52

none of the above

Front 53

The fixed-position layout would be most appropriate in which of the following settings?

Back 53

cruise ship assembly line

Front 54

The type of layout which features departments or other functional groupings in which similar activities are performed is

Back 54

process oriented

Front 55

The major problem addressed by the process-oriented layout strategy is

Back 55

minimizing difficulties caused by material flow varying with each product

Front 56

A big advantage of a process-oriented layout is

Back 56

. its flexibility in equipment and labor assignments

Front 57

Which of the following does not support the retail layout objective of maximizing customer exposure to products?

Back 57

maximum exposure to expensive items

Front 58

Ambient conditions, spatial layout and functionality, and signs, symbols, and artifacts are all

Back 58

servicescapes

Front 59

The major problem addressed by the warehouse layout strategy is

Back 59

addressing trade-offs between space and material handling

Front 60

A disadvantage of product-oriented layout is that

Back 60

All of the above