120

Front 1

Tour organizer

Back 1

Which of the following is NOT included in category I

Front 2

Direct providers

Back 2

These businesses provide services, activities and products that are consumed and/or purchased directly by travelers.

Front 3

Natural scenery

Back 3

It is a combination of the general topography, flora and fauna, lakes, river, seas, caverns, etc.

Front 4

350 – 400

Back 4

A typical resort requires gallons of water per room per day

Front 5

Hospitality Resources

Back 5

This refer to the general feeling of being welcomed that the visitors receive while visiting a destination are.

Front 6

Hospitality Training

Back 6

It aims to motivate service providers to be hospitable in dealing with tourists.

Front 7

Infrastructure

Back 7

This consists of all underground and surface developmental construction.

Front 8

Superstructure

Back 8

This is the above ground facility services

Front 9

inns

Back 9

It is a lodging establishments catering to transients which do not meet the minimum requirements of an economy hotel

Front 10

Hostels

Back 10

It provides minimal amenities such as a bunk bed and a commonly shared toilet and bathroom.

Front 11

Apartments

Back 11

It is regularly leased to tourists and travelers for dwelling.

Front 12

Private homes

Back 12

It provides lodging to tourists when accommodations are not available during peak period

Front 13

Air

Bus

Rail

Back 13

Transportation Terminals:

Front 14

Economy

Back 14

Which of the following is one of the main classification of hotels.

Front 15

Restaurants

Back 15

These are the establishments offering refreshments and/or meals to the public

Front 16

Travel industry

Back 16

It is the composite of organizations, both private and public, that are involved in the development, production, and marketing of products and services to serve the needs of the travelers.

Front 17

Wind-chill factor

Back 17

It is a term used to express how temperature feels to the exposed skin

Front 18

90%

Back 18

Sewer demand is often placed at what percent of domestic water demand

Front 19

Star rating system

Back 19

It is often used to classify hotels in Europe and other parts of the world outside the U.S.

Front 20

UNWTO

Back 20

It is an intergovernmental technical body which deals with all aspects of tourism

Front 21

ICAO

Back 21

It is established for the purpose of promoting civil aviation on a worldwide scale.

Front 22

General Assembly

Back 22

It is the supreme organ of the UNWTO

Front 23

setting rates

Back 23

What is the most significant aspect of the work of IATA?

Front 24

wttc

Back 24

It is a non-profit organization, registered as a company in the United Kingdom limited by guarantee

Front 25

Innovation and Conservation

Back 25

PATA’s hallmark?

Front 26

OAS

Back 26

Its main objective is to strengthen relations between American states

Front 27

DOT

Back 27

it is the primary government agency charged to promote and develop tourism as a major socioeconomic activity

Front 28

Philippine Tourism Authority

Back 28

Tourism Infrastructure and Enterprise Zone Authority (TIEZA) was formerly known as?

Front 29

tpb

Back 29

It is responsible for marketing and promoting the Philippines domestically and internationally as a major global tourism destination.

Front 30

srrv

Back 30

It allows all its foreign retiree-members to retire and live in the Philippines for as long as they want

Front 31

SRRV Smile

Back 31

This is for retirees who would just like to maintain their visa deposit

Front 32

SRRV Courtesy

Back 32

For former Filipinos and foreign nationals who have served in the Philippines as diplomats, officers/staff of international organizations.

Front 33

Travel Industry Association of America

Back 33

It is a nonprofit association of companies and government organizations which was formed to promote travel to and within the United States

Front 34

NPDC

Back 34

It is a government agency that is tasked to oversee national parks in the Philippines

Front 35

NPF

Back 35

aim It aims to promote, encourage and initiate research and development projects and activities in social sciences, humanities, social and amelioration and allied fields.

Front 36

IA

Back 36

It is responsible for the orderly restoration and development of Intramuros as a monument to the Hispanic period of the Philippines’ history

Front 37

DFPC

Back 37

is a body corporate to operate the duty-and-tax-free merchandising system in the Philippines

Front 38

BUSINESS ETHICS

Back 38

Refers to the application of a particular moral code to relationships, activities, and discussions made by individual in business or industry.

Front 39

SEXUAL HARASSMENT

Back 39

The unwelcome sexual advances,request for sexual favors, and other verbal or physical conduct of sexual nature.

Front 40

AUTOMATION

Back 40

The process of using electronic and mechanical equipment and machinery to complete some or all of the tasks associated with a given enterprise.

Front 41

SANITATION AND PUBLIC HEALTH

Back 41

This step should be taken to prevent illnesses that are caused by the manner in which food is handled or to the food itself.

Front 42

ETHICS

Back 42

An academic discipline that deals with the study of codes of moral conduct practiced by individuals or groups.

Front 43

MATURATION IN SEGEMENTS OF THE FAST-FOOD INDUSTRY

Back 43

In this market issue the operators find it necessary to develop new products to maintain the their desired sales level.

Front 44

ELIMINATION OF TICKETS

Back 44

There is no longer a need for the travelers to carry an actual document for an airplane seat or a hotel reservation.

Front 45

EMPLOYEE TURNOVER

Back 45

The employers face this problem of losing experience employees and hiring less-experienced employees as a replacements.

Front 46

TRUTH IN MENU

Back 46

For food operators, preparing this is an ethical practice that should never be violated.

Front 47

EMPLOYEE ASSISTANCE PLANS

Back 47

One of the secular steps to pay attention regarding to the problems of their employee

Front 48

GREATER MOBILITY

Back 48

Improved roads and better transportation make it easier to travel every year.

Front 49

LIQUOR LIABLITY

Back 49

It is a type of legal issue wherein societal attitudes toward alcoholic drink continue to change, it will be necessary for food service and lodging operators to adjust.

Front 50

CONSOLIDATION/COMMERCIAL LODGING INDUSTRY.

Back 50

The trend toward this type of marketing issue will have a tremendous impact on all commercial lodging operations.

Front 51

CHANGING VACATION PATTERNS

Back 51

Vacations are becoming shorter and more frequent. At present, more people, usually plan mini-vacations, adding two of their annual vacation days to a three-day holiday weekend.

Front 52

DIET/ NUTRITION/ HEALTH

Back 52

The public is much concerned about nutritious meals containing less fat and lesser calories.

Front 53

FIRE SAFETY

Back 53

Improvements in design and construction as well as installment of electronic smoke detectors and sprinkler system are some to address this type of consumer affairs issues.

Front 54

MARKETING ISSUE.

Back 54

Changing Demographics, Changing Vacation Patterns and Frequent Guest Programs are some type of this issue.

Front 55

EARLY RETIREMENT

Back 55

This is beneficial for the tourism and hospitality industry because people use their time to travel and see the world.

Front 56

LONNGER LIFE SPAN

Back 56

The increasing population of older, retired citizens who are rich due to pension programs and are healthier provides a larger base of potential customers for tourism and hospitality operations.

Front 57

LEGAL ISSUE

Back 57

Liquor liability and ethics are types of this kind of issue.

Front 58

OPERATIONS ISSUE.

Back 58

Automation, smoking/nonsmoking areas, and sanitation are types of this kind of issue.

Front 59

FREQUENT GUEST PROGRAMS

Back 59

Many believe that these programs will gain in the lodging business the same favor they achieved among airline customers.

Front 60

SMOKING/NONSMOKING AREAS

Back 60

Many lodging establishments have set aside accomodations for nonsmoker.

Front 61

MARKET SEGMENTS

Back 61

The process of dividing a market of potential customers into a smaller groups.

Front 62

EMPLOYEE EMPOWERMENT.

Back 62

Managers and owners set policies that are guest oriented and empower their employees to make decisions that will improve the quality if service to guests.

Front 63

CONSUMER AFFAIRS ISSUE

Back 63

Fire safety and truth in menus are types of this kind of issue.

Front 64

MARKETING ISSUES

Back 64

This include changing demographic, changing vacation pattern, and market segmentation.

Front 65

SMALLER FAMILIES

Back 65

The average family size has decreased. Thus, it is easier for the family to travel and travel cost less if few family members travel.

Front 66

SMALLER FAMILIES

Back 66

The average family size has decreased. Thus, it is easier for the family to travel and travel cost less if few family members travel.

Front 67

HUMAN RESOURCE ISSUES

Back 67

Sexual harassment and employee turnover are types of this kind of issue.

Front 68

SHORTER WORKWEEK

Back 68

The resulting increase in leisure time, combined with faster and easier transportation, makes possible for many individuals to take weekend vacations and travel to a degree they could not have made in a few years ago.