Skill Category 1 - 1.1.1 - Quality Assurance Versus Quality Control

Front 1

Quality methods can be segmented into two categories

Back 1

Preventive and Detective methods.

Front 2

The definition of quality varies based on the viewpoint. Name the viewpoints and what each is concerned with.

Back 2

Producers Viewpoint – The quality of the product must meet the requirements.

Customers Viewpoint – The quality of the product has to be “fit for use” or meets the customer needs.

Front 3

Quality Assurance is:

Back 3

a planned set of activities necessary to provide confidence that products and services will conform to specified requirements and meet user needs.

Front 4

Quality Control (QC):

Back 4

—QC relates to a specific product or service.

—QC verifies whether specific attributes are in, or are not in, a specific product or service.

—QC identifies defects for the primary purpose of correcting defects.

—QC is the responsibility of the team/worker.

—QC is concerned with a specific product.

Front 5

Where does Testing fit into CSTE quality definition?

Back 5

Testing is a Quality Control activity and not the primary goal of Producers but rather aligned to Customers point of view.

Front 6

Quality Assurance (QA):

Back 6

—QA helps establish processes.

—QA sets up measurement programs to evaluate processes.

—QA identifies weaknesses in processes and improves them.

—QA is a management responsibility, frequently performed by a staff function.

—QA is concerned with all of the products that will ever be produced by a process.

—QA is sometimes called QC over QC because it evaluates whether QC control is working.

—QA personnel should never perform QC unless it is to validate QC.