1. Business Organization And Environment (3)

Front 1

Mission statement

Back 1

a statement of the business’s core aims, phrased in a way to motivate employees and to stimulate interest by outside groups

Front 2

Vision statement

Back 2

a statement of what the organization would like to achieve or accomplish in the long term

Front 3

Corporate or strategic objectives

Back 3

important, broadly defined targets that a business must reach to achieve its overall aim

Front 4

Corporate social responsibility

Back 4

this concept applies to those businesses that consider the interest of society by taking responsibility for the impact of their decisions and activities on customers, employees, communities and the environment

Front 5

Tactical or operational objectives

Back 5

short or medium-term goals or targets which must be achieved for an organization to attain its corporate objectives

Front 6

Ethics

Back 6

moral guidelines that determine decision-making

Front 7

Ethical code (code of conduct)

Back 7

a document detailing a company’s rules and guidelines on staff behavior that must be followed by employees

Front 8

Environmental audit

Back 8

assesses the impact of a businesses’ impact on the environment

Front 9

Social audit

Back 9

an independent report on the impact a business has on society. This can cover pollution levels, health and safety record, sources of supplies, customer satisfaction and contribution to the community