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12 Cards in this Set
- Front
- Back
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In order what are the parts of the manager game plan |
Hire for talent Train and set measurable goals Equip Lead by example Measure performance and results Then either praise and celebrate or coach and reprimand |
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What does it mean to hire for talent |
Hire the right person who has the needed integrity talents personality attitude and drive to be successful |
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What does it mean to train and set measurable goals? |
Train skills be clear on what right behavior looks like. Test to ensure desired skills and behaviors are understood |
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What does it mean to equip? |
Provide quality tools systems and technology needed to achieve the goals and results |
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What does it mean to lead by example?how do |
Set the standard and pace through your behavior urgency energy and focus |
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How do you measure performance and results? |
Compare each team members behavior and results against the expected results and standards |
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How do you praise and celebrate? |
Praise and celebrate on the spot don’t wait Do it publicly Say how it makes you feel Be specific about what they did well Encourage them to continue their behavior When appropriate reward team member (prizes and rate increases) Make a physical gesture |
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How do you go about coaching and reprimanding?how do |
Don’t wait do it on the spot Do it privately Focus on the behavior not the person Keep it brief (don’t lecture) Be specific about what they did and why it makes a difference and that it will not be acceptable in the future Say how it makes you feel Let the know you car about them and their success Give a minute to let it sink in Make a physical gesture |
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How do you develop your A player |
Routinely review and discuss their progress. Ensure their opinions count. Increase responsibility and begin training |
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How do you go about removing the consistently low performer? |
If behavior or results are consistently poor the person either does not care or lacks the talent to achieve the required results return to hiring and find an A player to replace them |
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What is our mission statement |
To be the best Texas mex restaurant in the world |
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What 5 things do we value in order |
People Product Guests Environment Financial stewardship |
