Wall-Mart's Policy

Great Essays
• organizational policies on level of service-
Service- wall mart’s policy is – service to its customers, respect for the individual, striving for excellence and acting with integrity. It’s adherence to these principles has create a unique work culture at wall-mart. No matter, where the customer goes to its stores and offices in any of its brands around the world.
• Service to its customers.
• Respect for individual
• Strive for excellence
• Act with integrity
This is incorporated into every aspect of its business. Every associate from CEO to hourly associates in local stores are reminded daily that the customers why are they here. It do its best everyday to provide the greatest possible level of service to everyone it comes in contact with-
• Serve the customers by making them its
…show more content…
It verifies how specification and requirement will be met during manufacturing production, which runs by validating the tests which meets the quality controls. It includes two principles, first is the product should be suitable for intended purpose and second is the mistakes should be eliminated.

4. Guarantee- wall-mart consider it as a promise and given in written to any customer that something is of specific, quality, content , benefit or that it will provide satisfaction, in a specified manner. it also clearly specifies that what will happen if customer is not satisfied with the purchase. Wall-mart gives many guarantees such as money back guarantee, risk free guarantee, 100% satisfy guarantee, free trial and many more.
5.
Repair on replacement policies- wall-mart goal is to satisfy the customer by exchange , refined or repair. Wall-mart reserves the right to limit exchanges regardless of whether the customer has receipt. Wall-mart encourages the customers to retain the purchase receipts, online order receipts and e-receipts.

Related Documents

  • Improved Essays

    Service to the customer is one of the main goals in the Sam’s organization. This is the foundation of the company they are retail and the way money is make is be providing product to the…

    • 1086 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Unit 3 P1 Bungburys

    • 989 Words
    • 4 Pages

    Contract types (P2): Here I am going to explain the different types of contract and how these will impact the business of Budgburys. Purchases by customers: When a customer purchases a product from the store this then forms a contract, the contract will be that you have supplied the product and they have purchased it at an agreed price. This will also include the returns policy.…

    • 989 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Nordstrom was built on the founding philosophy: “offer the customer the best possible service, selection, quality, and value.” To this day, the company still continues to operate under these standards, and to go above and beyond for their customers. The most successful retail strategy that Nordstrom employs is, of course, their outstanding customer service. It is unmatched among retailers and has made them a staple in the world of fashion retail. Another one of Nordstrom’s most successful retail strategies is their expansion into outlet business, both in-store and online.…

    • 303 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Kohl's Corporation History

    • 1125 Words
    • 5 Pages

    Through making personalized connections, Kohl’s has made an environment that makes the customer fell like they are the main priority. Their winning teams consist of management and employees who are engaged in promoting and engaging persons and businesses into being a consistent customer. All these work together to make the best experience for Kohl’s’ customers (Kohl’s Corporation,…

    • 1125 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Customer Perspective Customer retention is a means of keeping existing customers and making sure they are happy with the services provided from a business (John Lewis).One way to keep increasing customer retention year on year is to provide loyalty cards or discount cards. This makes sure that each customer has an incentive to keep shopping at John Lewis/ Waitrose. “Providing the best customer service – wherever and however they shop with us” (Lewis, 2015). Always keeping the customer informed and asking them how to better improve services demonstrates that John Lewis do care about them.…

    • 893 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    By looking after your customers you can help to maintain steady product/service sales, a company that prides themselves on customer care is more…

    • 1142 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Southwest Airlines Key Strategies Business Level strategy. Business level strategy is a process in which an organization focuses its core competencies on satisfying their customers, it details actions that should be taken to provide maximum value to the customers and gain competitive advantage over the firm’s competitors within an industry. Southwest Airlines employs a cost leadership business strategy which focuses on competing for a wide range of customers based on price of the goods or service being offered. Southwest Airlines is truly loyal to this strategy and that can be seen in the company’s low cost strategy initiative. Southwest Airlines has been able to maintain its pricing strategy by controlling several internal efficiencies such…

    • 900 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Every company strives to achieve excellent customer service standards. A company that is known for delivering exceptional customer service will often find that this can increase interest in their company and products. By letting the customer know what you are willing to do for them and what service you will provide for them you can set an expectation, by setting this expectation you can then exceed this as company.…

    • 937 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Wal-Mart must hire the right people in the right place and give all the intention to the employees’ skills in the hiring process such as communication and leadership to avoid turnover cost. Wal-Mart has to provide employees with effective training for better performance and excellent service. Employees are very important to any business for growth and building a strong mission. If Wal-Mart ignore employees’ importance, it will be hard for the company to achieve success.…

    • 817 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Key to Wal-Mart’s organizational culture is the understanding that its associates and the people Wal-Mart serves are its greatest assets, without which the organization could not succeed (Three Basic Beliefs, 2007). Organizational culture at Wal-Mart encompasses several key concepts, including sustainability, associate values and benefits, community giving, foundational and matching grants, scholarships, volunteerism, and personal development. Its effects are observed throughout the organization, from high level executives taking time to listen and respond to concerns of front-line associates choosing to exercise the open door policy, to employee meetings soliciting ideas and feedback from associates, regardless of tenure or location held, taking place in each of its stores. Customers experience its effects in the cheerful greeting received when entering or exiting a store and in Wal-Mart’s liberal merchandise return policies, while members of surrounding communities benefit from its community outreach…

    • 2310 Words
    • 10 Pages
    Great Essays
  • Improved Essays

    Customer satisfaction “A statistic says people will share a positive experience with an average of five people and will share a bad experience with an average of nine people.” Many of us have told our friends and love ones about places to try and why to try them and told even more people places to avoid because we do not want them to experience what we have. The employee and customer interaction determines if a customer will return and if they return if they are going to bring more people or spend more money. This is why customer service is very important. There are several reasons why I support good customer services.…

    • 777 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    The Gendered Servicescape

    • 1887 Words
    • 8 Pages

    Introduction This assignment compares and contrasts two fashion retail stores in Wellington, one catered to males and one to females. It analyses the retail environment of each store and critically evaluates the stores’ current retail practices. It then provides recommendations for improvement. The second part of the assignment evaluates two window displays.…

    • 1887 Words
    • 8 Pages
    Improved Essays
  • Improved Essays

    Introduction Lulu Hypermarket is the retail division of multinational Lulu Group International that has been known as a trendsetter of the retail industry. Today, Lulu symbolizes quality retailing with 117 stores and is immensely popular with the discerning shoppers across the Gulf region. Location Lulu Hypermarkets did not just dominate cities of the UAE but have become the most preferred shopping destinations in Oman, Qatar, Kuwait, Bahrain, Yemen, Egypt, Saudi Arabia and India. Assortment variety: Lulu Hypermarket provides a wide range of products under its roof to insure that its customers are having a great shopping experience with all their expectations and requirements met in one single store. The hypermarket provide a range of electronics…

    • 975 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Many companies no longer spend money to give customer service training to employees and instead hire employees with little to no customer service experience which results in negative consequences. Companies give employees a written script and employees are left to learn skills and knowledge through trial and error. This has wreaked havoc on the customer service industry. Bad customer service is the failure to respond to customer inquiries and complaints about products or services. To combat these bad practices, learn how to get the customer service you deserve.…

    • 808 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    3.3 Customer’s motivation of buying behavior The motivation explains why people behave in a certain way (McKenna, 2000). Motivation refers to something dynamic derived from inside (Jain, 2005). The definition of motivation is various, it depends on the experience of treseachers. Karthikeyan (2008), Berelson and Steiner (1964.…

    • 3425 Words
    • 14 Pages
    Great Essays