Case Study: UPS

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Register to read the introduction… It created a UPS Supply Chain Solutions division that provides a complete bundle of standardized services to subscribing companies at a fraction ofwhat it would cost to build their own systems and infrastructure. These services include supply chain design and management, freight forwarding, customs brokerage, mail services, multimodal transportation, and financial services, in addition to logistics services. In 2006, UPS started running the supply chains of medical device and pharmaceutical companies. For example, at UPS headquarters in Louisville, Kentucky, company pharmacists fi1l4,OOO orders a day for insulin pumps and other supplies from customers of Medtronic Inc., the Minneapolis-based medicaldevice company. UPS pharmacists in Louisville log into Medtronic's system, fill the orders with devices stocked on site, and arrange for UPS to ship them to patients. UPS's service has allowed Medtronic to close its own distribution warehouse and significantly reduce the costs of processing each arder. UPS and other parcel delivery companies are investing in giant

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What strategic business objectives do UPS's information systems address? 4. What would happen if UPS's information systems were not available?

1. What are the inputs, processing, and outputs of UPS's package tracking system? 2. What technologies are used by UPS? How are these technologies related to UPS'sbusiness strategy?

Using a handheld computer called a Delivery Information Acquisition Device (DIAD), UPS drivers automatically capture customers' signatures along with pickup, delivery, and time card information. UPS information systems use these data to track packages while they are being transported.

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