â€œto Be an Effective Manager, You Have to Be a Good Listenerâ€
What make an effective manager? To be an effective manager, you have to be a good listener. Manager must possess three listening components: Hearing, Understanding and Retaining.
Hearing is the …show more content…
When we think about listening, we tend to assume it is basically the same as hearing; this is a dangerous misconception because it leads us to believe effective listening is instinctive. As a result, we make little effort to learn, or develop listening skills, and unknowingly neglect a vital communication function. Consequently, we create unnecessary problems for ourselves and others: misunderstanding, hurt feelings, and confused instructions, loss of important information, embarrassment, frustration, and lost opportunities.
Listening involves a more complicated mental process than hearing. It demands energy and discipline. Listening is most often a learned skill. The first step is to realize that effective listening is an active, not passive process. A skilled listener doesn’t just sit there and allow listening to happen haphazardly.
The belief that the power of the talker plays a major role in communication is why many managers are poor listener. An effective manager must