Emotional Labor In Arlie Hochild's The Managed Heart

In reality, no jobs come without the over loaded amounts of stress. From meeting goals, deadlines, fulfilling the expectations of upper management, and dealing with customers and coworkers can be a challenge. In some cases, the challenge is between building the relationships and maintaining that relationship with others. In Arlie Hochild’s novel The Managed Heart, Hochild mentioned major distinctions, which include: emotion labor, emotion work, emotion management, and feeling rules. In Emotional Labor, workers have a duty to perform like actors and display their staged performance. Emotional Labor can be defined and viewed as a staged performance on the grounds of the workplace. The acts of emotional labor are supposed to be viewed as something …show more content…
Even though most of the individuals who perform emotional labor consist of low waged, low skilled workers, those in management positions set the rules for how their employees are allegedly supposed to express their perception towards other individuals. Emotional labor consists of controlling our emotions and acting in a specified way to achieve an individual’s job expectations. For instance, Dutch Bro employees are expected to portray enthusiastic and caring attitudes to customers. It creates a positive outlook on the product’s brand and an overall service of the company with its enthusiastic attitude. Another example that is similar involves retail clerks. Most of the time, retail clerks are supposed to show a passionate and positive attitude about the merchandise, even if it is not how the worker truly feels. Emotional labor also deals with the different types of people in the workplace. For example, asking a co-worker how a sick family member is doing expresses the concern the individual has for the family. This labor is not always as stressful. Lets take for example a stressful case where an employee might become angry and emotional when things do not go the