Telecommuting and Human Resources
On September 20, 1994, some 32,000 AT&T employees stayed home. They weren’t sick or on strike. They were telecommuting. Employees ranging from the CEO to phone operators were part of an experiment that involved 100,000 people. It’s purpose? To explore how far a vast organization could go in transforming the workplace by moving the work to the worker instead of the worker to work. Today AT&T is just one of many organizations pioneering the
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While the Internet is not about to eliminate phones, fax machines, or the U.S. postal service, it will gradually wean us from our reliance on traditional forms of communication, and will reduce the need to conduct one of the biggest time-wasters: face-to-face meetings. This can be effectively achieved by using e-mail, which reduces toll charges on phone calls and rounds of frustrating attempts via voice mail. Internet “phones”, while limited, currently allows for free communication without the toll charges of traditional phone networks (Kuzmits and Santos, 36).
Communicating Externally. With the Internet’s links to millions of computers across the world, human resource professionals can now tap into a rich array of external information resources. There are numerous links to human resources and management associations, consultants, research organizations, and local, state, and federal government organizations. Publishers of human resource information and journals are also on the Internet, providing an important source of articles on current human resources issues and trends (Kuzmits and Santos, 37).
Advantages of Telecommuting
Telecommuting provides many benefits to both employers and employees. Telecommuting increase productivity, decrease office space (and thus fixed costs), improved morale, and absenteeism. Disabled workers can