A rich communication medium allows instantaneous feedback, clarification, questioning and correction of errors by group members. When verbal, visual and textual communications are supported, the media are considered to be rich while only textual communication is provided for lean media. Uncertainty and unclear messages can be diminished by choosing the right media, while certain media are better able to transmit information in situations of uncertainty. There is no medium that has the highest values on all five dimensions so that no medium can be called richest under Daft and Lengel's media richness theory. Depending on the characteristics of the message a sender wants to deliver, and depending on the task a group is dealing with, it is not necessarily true that face-to-face can process group communication more effectively. For instance when communicators have to discuss a large chart of
A rich communication medium allows instantaneous feedback, clarification, questioning and correction of errors by group members. When verbal, visual and textual communications are supported, the media are considered to be rich while only textual communication is provided for lean media. Uncertainty and unclear messages can be diminished by choosing the right media, while certain media are better able to transmit information in situations of uncertainty. There is no medium that has the highest values on all five dimensions so that no medium can be called richest under Daft and Lengel's media richness theory. Depending on the characteristics of the message a sender wants to deliver, and depending on the task a group is dealing with, it is not necessarily true that face-to-face can process group communication more effectively. For instance when communicators have to discuss a large chart of