The company does not focus on Customer Relationship Management (CRM), nor has any customer retaining strategies in place. HFS does not capitalize on the use of technology in comparison with their competitors. “Logistics industry trends indicate that in the years to come the following factors, which guide the logistics industry is reckoned to strengthen further. The factors facilitating the effective functioning of the logistics industry are integration, confederations, technology, legislation and globalization.” (Third Party Logistics, 2010). The company has no proper organization structure and line of authority, allowing each employee to report to different individuals on different matters and in certain instances reporting directly to the owner of the business. This causes employees to be confused on when to report to whom and since there is no direct line of report/authority; it also complicates performance management and proper individual and departmental goal setting. HFS also experience challenges in the maintenance of their fleet, as well as obtaining more vehicles and strengthening their fleet, as stated by Mr. Liebenberg. Thus the company cannot focus on expanding the type of services offered to the public and become a preferred service provider, offering a bigger variety of services than their competitors. This unfortunately does
The company does not focus on Customer Relationship Management (CRM), nor has any customer retaining strategies in place. HFS does not capitalize on the use of technology in comparison with their competitors. “Logistics industry trends indicate that in the years to come the following factors, which guide the logistics industry is reckoned to strengthen further. The factors facilitating the effective functioning of the logistics industry are integration, confederations, technology, legislation and globalization.” (Third Party Logistics, 2010). The company has no proper organization structure and line of authority, allowing each employee to report to different individuals on different matters and in certain instances reporting directly to the owner of the business. This causes employees to be confused on when to report to whom and since there is no direct line of report/authority; it also complicates performance management and proper individual and departmental goal setting. HFS also experience challenges in the maintenance of their fleet, as well as obtaining more vehicles and strengthening their fleet, as stated by Mr. Liebenberg. Thus the company cannot focus on expanding the type of services offered to the public and become a preferred service provider, offering a bigger variety of services than their competitors. This unfortunately does