Essay on Supportive Communication (mana
Most managers in the workplace find that the most important factor in promotability is effective communication. With this in mind it is strange to see that many managers and employees within organizations lack effective communication skills. In fact, managers still find effective communication to be the biggest problem in organizations. Why do so many people lack these skills? This is often due to the fact that employees are not aware of the importance and their lack of this skill. Employers in the organizations of today are stressing the importance of communication more and more. Emphasis is placed on communication being clear by being transmitted strongly with precise …show more content…
III. Two-way communication is where the listener is given a chance to express their opinions through flexibility and respectful communication.
IV. Identifying areas of agreement gives the listener a sense of self worth.
There are four main types of invalidation.
I. Superiority oriented communication is the type that makes the listener feel inferior and not informed about the subject at hand.
II. Rigidity is where the communication is portrayed as being absolute, where the listener is made to conform to an absolute point of view.
III. Indifference is the form of invalidation where the communicator makes the other person feel that their feelings are not cared about.
IV. Imperviousness is where the communicator does not acknowledge the listener's feelings or opinions.
? Make communication specific, not global. When statements are made to be specific, the listener will understand it better and be able to apply to the wrong behavior more effectively.
? Be conjunctive, not disjunctive. Communication should always flow so that the meaning is joined to previous meanings in some way.
? Always make statements owned, not disowned. You should always take accountability for ones statements. Doing this builds trust in the listener.
? There should always be supportive listening, not