Shouldice Hospital allows for walk-in patients on the days Monday through Friday, which is convenient for the patients. Many individuals value their time and dread the process of waiting long periods of time to be able to meet with their primary care provider, …show more content…
The process allows for the hospital setting to be diminished, and patients feel as if there is open communication between themselves and hospital staff. To start off, the patients typically check in and are examined by a physician, have their blood drawn, get an explanation of the surgery process, and end the night with small snack. The next day is when the procedure begins with anesthesia, the actual procedure and movement. Day three begins with stitches being slowly loosened, with additional physical activity. On the final day, stitches are removed, the patient eats lunch and says farewell to the hospital staff as they check out. Shouldice Hospital focuses on providing comfort and an ideal experience, while also performing quality surgical …show more content…
A primary customer group at this hospital is individuals who are experiencing hernias. These individuals are suffer from the pain of the hernia so it is important that the patient gets operated on as soon as possible (SAGES, n.d.). After the surgery is completed, patients are encouraged to interact with individuals all over the hospital as they walk around. A distinguishing and nice feature at Shouldice Hospital is the environment does not look like a typical hospital setting, and the food available is the same for staff and patients. In addition, the anesthesia given at Shouldice Hospital is a local anesthesia that eliminates the grogginess for patients so they are able to be up sooner and performing physical movement and activities. The process of recovery is not rushed, but is done slowly and efficiently while factoring in the needs of the patients (Shouldice Hospital,