Marketing And Marketing: The Importance Of Relationship Marketing

Improved Essays
Increasingly, companies have now the need to rethink their organization. Gradually, as they develop, they realize that they need to do market research, advertising and provide customer service on a regular basis.
Any company found its purpose in the performance of a specific task within its environment. Holders in its remit the sale of goods and services, it sets up a system that allows it to achieve the desired results.
Indeed, it pursues a mission in search of profitable growth, but it does not seek only to improve and consolidate the links between the customers.
Therefore, the company is a set of resources, which allow him to be continuously informed about the evolution of its business environment and this can only succeed through marketing
…show more content…
A relationship between a company and its customer. A relationship of always trust that eventually bring significant benefits to both parties.
In this sense, relationship marketing plays a fundamental role as it seeks to create and animate a "relationship" between a brand and its target market (established customers or potential customers). Communication is therefore the
Driving this relationship, which will encourage fidelity by benefits such as invitations, information premiere, exclusive products, special discounts ...
But the most interesting is still the customer segmentation. Then a program relationship marketing helps focus marketing efforts on the "best" customers (described in chapter "Customer Profitability and quality of profits), that is to say those who contribute most to sales business of the company. The idea here is the famous Pareto law (theory of 20/80) which states that in any commercial, 20% of customers contribute to 80% of turnover. Marketing activities targeting customers usually get a much better return on investment (ROI) than those seeking to recruit new prospects whose value is not assured.
Growing phenomena of our society are affected by the Information
…show more content…
With the increasing complexity of the application fields, the construction of new methods becomes necessary. One method that has been proven in a field application may be inadequate in other areas because the engineering conditions of each application is different. Conventional methods are almost never followed the letter. The application engineers are often required to adapt in order to apply the in the context of their projects [HIDD94]. In addition, methods are not always flexible enough to be easily modified and adapted. Engineers methods do not cease to ask a key question: how to build a method that is flexible enough to be easily adapted to the specific situation of each project. By
Therefore, the discipline of engineering methods is still current. It does not cease to evolve and offer new methods of construction techniques. Thus in the early 90s was born a new approach to construction methods engineering situational methods which is defined in WELK92a as "discipline to. onstruct and adapt SI development method and tools associated with each

Related Documents

  • Great Essays

    BUSINESS UNIT STRATEGIES BJ’s work on the business model of low cost differential strategy. This strategy has been quite successful for them and the chain currently operates 215 club locations and more than 120 gas stations across 15 states. The company says that its mission is “to provide brand named products to their customers at prices that are lower than the prices found at department stores, retail operations”. There are two types of members, small business operators and consumer members. While all the other competing clubs considers small business operator to be their foremost member, BJ’s focuses more on retail customers and this approach can be seen in their merchandising, real estate and club operation strategies.…

    • 1724 Words
    • 7 Pages
    Great Essays
  • Decent Essays

    Athletic Supreme is a leading sporting goods retailer offering the best selection of brand name athletic equipment. With nearly 10 years of diligence, thoroughness, and great customer service, the company has grown into a full line sporting goods chain and now operating over 250 stores in 22 states across the U. S. The company’s website, athleticsupreme.com, is operated and maintained by Markets R Us, Inc. Athletic Supreme embraces a philosophy of exhibiting extreme dedication to the customer providing convenience and a supreme shopping experience while offering top-quality production and marketing the right stuff at consistently low prices. The company is devoted to giving its clients the ultimate shopping experience by consistently producing extraordinary brands at incredible prices. Athletic Supreme is committed to expanding its worth, highlighting its competitive spirit, and understanding the passion that comes with pursuing a goal by delivering the greatest service and elevating its products and brand recognition.…

    • 220 Words
    • 1 Pages
    Decent Essays
  • Decent Essays

    Case Study: Westjet

    • 554 Words
    • 3 Pages

    Firstly, the company can use a Customer Relationship Management System to better understand consumer's needs and experience, have a clear preception on how to market its services to consumers, create sustainable business relationships, gather valuable information, reach further proseperty, and etc. This will also help the company become aligned with the company goals and stragies. According to Management Study Guide (2017) " Customer Relationship management is the strongest and the most efficient approach in maintaining and creating relationships with customers. Customer relationship management is not only pure business but also ideate strong personal bonding within people. Development of this type of bonding drives the business to new levels of success."…

    • 554 Words
    • 3 Pages
    Decent Essays
  • Great Essays

    Business Ethics & Corporate Social Responsibility Report: Bombardier Inc. Background Information: Bombardier is the world’s leading manufacturer of both planes and trains. It was founded in 1942 by Joseph-Armand Bombardier and it is focused in making mobility more efficient and sustainable. In 1947, during this time is when Bombardier goes into mass production. In 1969, Bombardier goes in public in the Toronto Stock Exchange. Throughout the years, there were many improvements and expansions that made Bombardier really well-known and by receiving awards.…

    • 1317 Words
    • 5 Pages
    Great Essays
  • Great Essays

    Ups Mission Statement

    • 1992 Words
    • 8 Pages

    Environmental Analysis United Parcel Service (UPS) gathers data from all areas of the company and generates a sustainability report. It displays accomplishments and challenges and provides detailed data about the actions of the company. Highlights of the report consist of the marketplace, environment, workplace and community. A team reviews the report to discuss the year’s strengths and weaknesses in these and other areas. They evaluate the difference from previous years and addresses variances and opportunities for improvement.…

    • 1992 Words
    • 8 Pages
    Great Essays
  • Improved Essays

    Digital Allusions is commitment to supplying consumers with quality digital cameras that will allow you to capture endless memories that will last a lifetime. In order to make this company successful in that area we must and will continue look at different approaches that will ensure the successful of our company’s goals. The same strategic goals of being the clear leader in market share in entry-level cameras and maintain or slightly grow market share in multi-featured cameras exist for year 7. The assembly department showed growth in a few areas from last year.…

    • 706 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    In addition, many special access these customers may have will be limited in the next generation which will risk the trust between the founder and his customers and ruin the establish relationship. Relationship marketing is about building a business one customer at a time over time. This slow and steady build-up of loyal customers creates a phenomenon known as customer based brand equity (CBBE). The overall message of this section is that both customers and companies benefit from customer based brand equity (also known as fierce loyalty). The primary motivation for businesses to engage customers in long term relationships in…

    • 1050 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    It has made it a very important goal to ensure that its members receive the best prices possible. This company appeals to many groups of people. Their customer loyalty is one of their greatest strengths. After all, it is the customers that keep the company going. Although it faces weaknesses such as a limited selection of private brands, it finds new ways to keep the customer satisfied.…

    • 1142 Words
    • 5 Pages
    Great Essays
  • Improved Essays

    “A business model reflects management’s hypothesis about what customers want, how hey want it and what they will pay, and how an enterprise can organize to best meet customers needs, and get paid well for doing so.” Do you agree with this statement? Why? Be specific. Feel free to use examples.…

    • 1148 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Organizational Culture, analysis of the Lincoln Electric Company Case In Brazilian law, we say that all people have personality, and this is a condition to all rights that come along. It is for this reason that plants and animals do not have rights in the Brazilian legal system, although they end up being protected for the sake of the environment. Brought by the notion of personality, comes the personal characteristics. In Brazil we say that individuals are physical people, while companies and other organizations are legal people.…

    • 821 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    The four culture beliefs of Sam’s are respect for the individual, service to our customers, strive for excellence, and act with integrity these help the company stay strong with people. Having respect for employees and its customer is a great way to show that a company not only cares about the money being made but the people contributing. This culture belief started when the company was small as a way to show its employees and customers they are valued. Ways to show respect is by listing to its employees and then being able to communicate back to them the results. Sam’s has a Sundown policy this is when an employee voices their issues to members of management the manager has until the end of the day to give that employee an answer.…

    • 1086 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    An evaluation of a marketing communications strategy based on the case John Lewis An executive summary Introduction Marketing communications can be considered as for how companies communicate about their brands, products or services. This report conducts the analysis of a marketing communications campaign based on the case ‘John Lewis: The power of emotions’, and then makes an evaluation in the role of a marketing communications consultant and give advice to John Lewis on their future communications strategies. Besides, the word ‘JL’ throughout this paper represents the abbreviation of ‘John Lewis’.…

    • 1407 Words
    • 6 Pages
    Great Essays
  • Improved Essays

    Presto Cleaner Case Study

    • 841 Words
    • 4 Pages

    Mr. Shelton is upset because of many reasons. Presto Cleaner failed both in the service and with the customer. For many years he has been a loyal customer of Presto Cleaner’s and he didn’t received the treatment he deserved. Even if he tried to contact the company several times, he didn’t received an answer nor a call.…

    • 841 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    For instance, the employees discuss current market challenges and work on solution together. The whole departments can structure their own information and carry the principle of a transparent organization to life as the employees enable decentralized project collaboration in a networked world. S2. Effective Services for Retailer and Customer Otto Group provided several effective services in their business. For example, they understand that retailer and customer worried about the problem of payment process.…

    • 1544 Words
    • 7 Pages
    Great Essays
  • Improved Essays

    1.1: Explain the basis on which the need for marketing stakeholder relationships are identified and prioritised Marketing and stakeholder relationships are identified when the relationship is beneficial to the organisations business goals. These stakeholders could be internal such as colleagues and management or they could be external such as shareholders and customers. Prioritisation is identified based on what stakeholder relationship is more beneficial to the organisation than others. These relationships are developed from working with the stakeholders and acting upon feedback given.…

    • 781 Words
    • 4 Pages
    Improved Essays

Related Topics