In my organization of a virtual call-center, learning is consistent because of the constant changes in policies and procedures. The most thought provoking style of learning is the experiential learning that would be most effective in this type of environment. Experiential learning focuses on learning through experience, which involves a four-stage cycle (Chen, Jones, Moreland). The four-stage cycle consists of, concrete experience (when a learner encounters a new experience), reflective observation (using past experiences to perceive new experiences from different perspectives), then there is the abstract conceptualization (generating theories and solutions to new issues encountered), and last, active experimentation (testing and applying theories and solution previously generated) (Chen, Jones, Moreland). This correlates with four styles of learning: diverging, assimilating, converging and accommodating (C,J,M). With the help of these four learning styles, managers and leaders have a grander opportunity to enable more effective development programs to increase the productivity of employees and provide encouragement to set the path for the next level within an …show more content…
As we know the traditional learning style is most used for younger learners (including those fresh into college), and the on-line or E-learning is the most common use of adutl learning. The most important aspect of the different learning styles, is understanding the effective avenue for learning, as an individual first then as a organization. Although, there are specified pros and cons within traditional and adult learning, one may appear more benefical than the other, but the determining factor is how to adapt at an individual level and this is primarily for adult learns within an