My Trip to Disney on Friday, 11th November was an amazing experience, I went on rides, I was a able to learn a whole lot from this trip. We left at 6:30 am in the morning and got there at 7:00 am, our program started at 7:45 we met an instructor named Jim he is the one who explained everything to us about Epcot. Firstly we learned how Customer/ Guest satisfaction, Financial/Business results, Employee/cast Excellence, and communication is how they are not important than one another, they are equal in Disney, the cast members have to focus on all of this so that they can provide an exceptional guest service to guest and it will be a magical one. For instance, If the cast member or any part of the Disney team just focuses on their Financial/
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And every part of disney is innovative in its own way, Magic Kingdom has its own culture, and it is known for its unique characters like Mickey Mouse, Minne Mouse, the princesses, the Cinderella castle, and all other characters, where as Epcot, is has its own culture which is more about space, the sea creatures, like Finding Dory, Finding Nemo, and race track which was an amazing ride, and Animal Kingdom which is more about the animals. All of these Leadership Skills are very important for Disney and help them in many …show more content…
The bathroom was wheelchair accessible, it had two double beds, a desk, pullout couch, dressing table, television and a safe and a nice closet. As we were walking back to go to the lounge we saw how each and every cast member was doing their job, we met a manager of the store that was in the Resort, it was known as the Market Place there was a food and beverage attached to the store which was really nice. The managers name was neil, he told us all about how everyday operations go on in the store, and he was training a new cast member which I really liked, he also told us that we should folllow our dreams and always become what we want that what he did, that store was not the only place he worked, Neil worked in other areas of Disney. As we were coming back to the front desk I got to see how each and every Cast member was working whether it was, housekeeping, food and beverage, concierge, store managers, bell services, and the greeter. Everyone was doing a specific
And every part of disney is innovative in its own way, Magic Kingdom has its own culture, and it is known for its unique characters like Mickey Mouse, Minne Mouse, the princesses, the Cinderella castle, and all other characters, where as Epcot, is has its own culture which is more about space, the sea creatures, like Finding Dory, Finding Nemo, and race track which was an amazing ride, and Animal Kingdom which is more about the animals. All of these Leadership Skills are very important for Disney and help them in many …show more content…
The bathroom was wheelchair accessible, it had two double beds, a desk, pullout couch, dressing table, television and a safe and a nice closet. As we were walking back to go to the lounge we saw how each and every cast member was doing their job, we met a manager of the store that was in the Resort, it was known as the Market Place there was a food and beverage attached to the store which was really nice. The managers name was neil, he told us all about how everyday operations go on in the store, and he was training a new cast member which I really liked, he also told us that we should folllow our dreams and always become what we want that what he did, that store was not the only place he worked, Neil worked in other areas of Disney. As we were coming back to the front desk I got to see how each and every Cast member was working whether it was, housekeeping, food and beverage, concierge, store managers, bell services, and the greeter. Everyone was doing a specific