Moral and motivation report - Working with people in teams. Essay

2542 Words 11 Pages
Moral and motivation report - Working with people in teams.

TERMS OF REFERENCE
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I Amanda Robinson, Assistant Personnel Manager with James Watt Hotel, have been asked by the Personnel Manager to submit a report on the subject of Moral and Motivation within the organisation. This report is a result of problems that have been highlighted by a preliminary survey conducted by an independent body. Report to be submitted by 28
January 2003.

PROCEDURE

After studying the preliminary report I spent 2 weeks researching the problem of Moral and Motivation within the hotel. My research took the form of observations and face-to-face interviews. Also researched were the personnel records of staff within the hotel.
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This was made worse by the fact that there was a high number of absenteeism and a high turnover of staff, which amounted to staff having to work even harder and faster to compensate. They felt unable to get through the work to a high standard as they were allocated very little time to complete each room. The Housekeeping departments' staff room also gave them reason for complaint. They felt their room was dull and dreary compared with other rooms set aside for staff. Uniforms were another grievance they had. They felt their uniform was not replaced on a regular basis and felt they looked drabby and washed out.

The bar staff felt the quality of work was lacking and some staff were annoyed at starting their shift in an empty bar. They claimed that almost every time they came on shift they had to start and restock the bar, something that should be done by bar staff at the end of their shift. Another problem highlighted was that at busy times they were constantly running out of clean glasses because they were too busy to go out and collect the glasses in.

RELATIONSHIPS AND TYPE OF EMPLOYEE
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The Housekeeping department felt they were "looked down on" by other members of staff. I found that most staff working in this department was educated to a basic standard with no previous

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