During the early 80’s, the Bank of England introduced the 1979 Banking Act in order to get rid of interest rate cartels banks. UK also introduced mortgage market to institutions and provided personal financial service. This time, UK was experiencing a lot of “deregulation, tax incentives”, and their economy was in great shape that added personal wealth for many.
There were too many banks and branches in the early 90’s. Maintaining them was a huge task and increasing industrialization was impossible because Britain was suffering from recession. In order to save their companies, some of the banks created societies that played against the Big Four in terms of offering the consumers their banking services. …show more content…
One of their competitors was Nederlanse Credietbank, a Dutch bank that set up a bank that operates a small telephone staff. Bank of America enabled a voice-activated computer to branch customers just by pressing buttons, while in France, some banks allowed customers to ask anything about their account using Minitel, a videotext that’s connected to their home phones. The dissatisfaction of consumers came from the Henley Center for Forecasting. They said that customer dissatisfaction was high in banking compared in any other retail in