2.6 VISITOR SATISFACTION
Visitor satisfaction is considering specifically the ability to use emotions as a retailer for a better understanding of the behavior of visitors. Satisfaction behavior. Thus, there is a need for further theoretical and experimental studies to demonstrate the use of emotions as a variable segmentation and to test its relationship with satisfaction (Liljander and Strandvik, 1997).
In addition, the way you create a context in which the interpretation and intangibles surrounding the cultural product (ie, personalisation , and the establishment of a dialogue , and provides an opportunity for interaction between the staff and visitors and under other visitors ) an incentive for visitors to understand (de Rojas and Camarero, 2008).
Moreover, it can be said in this study using a consumer emotions alleged display of the physical environment for the visitors way rather than environmental objective measurements. As a result, the difference between …show more content…
C. 2015, it is widely recognized how service quality holds a role in the enhancement of any tourism destination and its improved performance. Nowadays, providing a high quality services to meet the visitors’ expectation has become an important factors to make a successful business. Therefore, service quality has become a key strategy in an organizational effort to satisfy and retain visitors or customers at the same time to keep attracting new customer (Lewis and Clacher 2001). Tourism and hospitality industry has no exception as many research paper are confirming that the service quality has become one of the key parameters for visitors returning to the chosen destination and recommend it to others friends and family (Valcic, I., Komsic, J., & Simpson, N. C. 2015). As the mentioned, the factors that can affect visitors intention to revisit is not about the theme park product, but also has a relationship with the service quality that provided by
Visitor satisfaction is considering specifically the ability to use emotions as a retailer for a better understanding of the behavior of visitors. Satisfaction behavior. Thus, there is a need for further theoretical and experimental studies to demonstrate the use of emotions as a variable segmentation and to test its relationship with satisfaction (Liljander and Strandvik, 1997).
In addition, the way you create a context in which the interpretation and intangibles surrounding the cultural product (ie, personalisation , and the establishment of a dialogue , and provides an opportunity for interaction between the staff and visitors and under other visitors ) an incentive for visitors to understand (de Rojas and Camarero, 2008).
Moreover, it can be said in this study using a consumer emotions alleged display of the physical environment for the visitors way rather than environmental objective measurements. As a result, the difference between …show more content…
C. 2015, it is widely recognized how service quality holds a role in the enhancement of any tourism destination and its improved performance. Nowadays, providing a high quality services to meet the visitors’ expectation has become an important factors to make a successful business. Therefore, service quality has become a key strategy in an organizational effort to satisfy and retain visitors or customers at the same time to keep attracting new customer (Lewis and Clacher 2001). Tourism and hospitality industry has no exception as many research paper are confirming that the service quality has become one of the key parameters for visitors returning to the chosen destination and recommend it to others friends and family (Valcic, I., Komsic, J., & Simpson, N. C. 2015). As the mentioned, the factors that can affect visitors intention to revisit is not about the theme park product, but also has a relationship with the service quality that provided by