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Real Life Case Study Of Gamexs India

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SUMMER INTERNSHIP CASE STUDY

“Real life Case Study at GameXS India”

Submitted to: Submitted by:
Mr. Sandeep Bhasin Siva Prasad Gudla (3C)
Mr. Kabeer Jain
Introduction
GameXS.in, pronounced Game'Excess'.in, is an online store dedicated to gaming and gamers in India. Founded by IIT graduates, a Krieda Solutions Pvt. Ltd. initiative, GameXS.in’s mission is to promote the culture of gaming in India, for we believe it is the highest form of entertainment. We created GameXS.in with the aim to allow Indian gamers do just what the name says i.e. Simply Play More.
But that is …show more content…
9000, and he created a sell order and arranged for a pickup. In the meanwhile Nikhil packed his console using lot of bubble wrap and used some thermocol also for the safety. The courier guy came on the next day and took the package from Nikhil and started the courier process. After 3 days one of the employee in the company named Ravi received the package which was not at all in good condition. The package was found that it was not taken care properly and also found that the console was broken. Later on the co-founder of the company Abhishek, came to know about the package condition and he scolded Ravi as why was the package received in this condition. Ravi didn’t knew about the package that if it was broken then it must not be received.
Later on Abhishek decided to call one of the employee in FedEx and discuss regarding the issue. After speaking to Sagar who is the manager at Gurgaon FedEx branch he told to drop a mail at company’s support mail address regarding the issue. On the same day Abhishek has sent an email to the company regarding the package issue and also mentioned the full claim value. In the meanwhile Nikhil was worried about the money which he has to get for the console, he has been sending mails to the company’s support regarding the money he has to receive for the console. Abhishek decided to speak to the customer regarding the issue and ask him to wait until they receive the claim from the courier company. Nikhil accepted the request and decided to wait for the claim from

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