Operations Management In IKEA

The nature of operations management in IKEA has been the type in which the customer is kept as the central focus. IKEA has kept its focus on designing, producing and delivering products and services that satisfy the market requirements. IKEA has changed many aspects of its operations in order to satisfy customers and make them feel at ease (Slack, 2015). IKEA was aware that many of its customers loved their products, but they were simple frustrated with the way designing of the store was done which made them go through the entire store instead of to a specific part and purchase what they want. Due to this issue, IKEA changed its designing of store to meet customer satisfaction.
An effective operations management is a significant part for any organisation. It provides the organisation with reduced costs of manufacturing products and services; increased revenue by increasing customer satisfaction via good quality and service; and reducing the amount of investment. All these aspects help in making the operations management extremely effective.
There are five areas that need to be considered in operations performance objectives which are cost, quality, speed, dependability, and flexibility (Chase, 2012). For IKEA, they have always kept their cost of products at a range that is affordable by people of all classes. The quality of products of …show more content…
Therefore, the planning and control is related to managing the on-going activities of the options so that demand of the consumers can be met (Schroeder, Goldstein, & Rungtusanatham, 2013). Tesco has been changing its interior design more frequently so that it is able to meet the customer satisfaction in a better way. Tesco has recently created its store design in such a way that it helps customers in finding their products right away without having to worry that they would have to go through the entire store in order to search for their