As the population shifts to the point that there are more patients than nurses in the workforce it is essential that healthcare becomes more effective, efficient, economical, and safe (Wilson, Whitaker, & Whitford, 2012). As a director of nursing I am responsible for the nursing care, staff and budget. In my discussion I will discuss three business principles that will allow my company to remain finically sound while still providing quality, safe, and effective nursing. The first business principle of great importance is to set goals, without setting goals you do not know where you want to be or if you actually are where you want to be. As nurses we continually write goals in our care plans. Much like care plan goals, business goals
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Once a goal is set and where I need my building to be the next step is developing a plan to get us there and that means improving the quality and safety of the patients. At my facility we look at the five star rating and quality indicators every week and see the progress we are making and also the lack of. This also means developing processes to improve and eliciting the floor staff to assist in making the needed changes. Without the direct staff buy in any process will ultimately fail. In addition to the above we also set smaller, more visible and noticeable goals and create competition between units to increase the performance towards the goal we need. Rewards range from bragging right, to t-shirts, pizza parties and also raffles for days off with …show more content…
They are given numbers and names to whom they can discuss any problems with and we follow up with them once a week to ensure we are meeting the expectations that were discussed and ensuring no new expectations occurred. We also have a grievance process, which means if a family or patient has a concern or problem we write this on a form and give to the appropriate department to follow up, correct and report back to the administrator and director of nursing. From there they meet with the patient to ensure the conclusion was acceptable, and if not try to correct. People really do not expect nurses to be perfect, but they do expect dignity, respect and
Once a goal is set and where I need my building to be the next step is developing a plan to get us there and that means improving the quality and safety of the patients. At my facility we look at the five star rating and quality indicators every week and see the progress we are making and also the lack of. This also means developing processes to improve and eliciting the floor staff to assist in making the needed changes. Without the direct staff buy in any process will ultimately fail. In addition to the above we also set smaller, more visible and noticeable goals and create competition between units to increase the performance towards the goal we need. Rewards range from bragging right, to t-shirts, pizza parties and also raffles for days off with …show more content…
They are given numbers and names to whom they can discuss any problems with and we follow up with them once a week to ensure we are meeting the expectations that were discussed and ensuring no new expectations occurred. We also have a grievance process, which means if a family or patient has a concern or problem we write this on a form and give to the appropriate department to follow up, correct and report back to the administrator and director of nursing. From there they meet with the patient to ensure the conclusion was acceptable, and if not try to correct. People really do not expect nurses to be perfect, but they do expect dignity, respect and