Examples of competitive advantage include; high-quality services, the overall image of the hospital, an excellent and widely recognized staff, efficiency and low cost, among others. California Hospital Medical Center (CHMC) is strategically located in a federally designated medically underserved area and serves a medically underserved population. CHMC encompasses a large area that includes all or portions of the following SPAs areas: SPA4 of Metro Los Angeles (LA); parts of SPA 6; South and SPA 8 of South Bay (CDC, 2010). Most of these SPAs are affected by poverty and a plethora of other health challenges, sexually transmittable diseases (STDs) and other chronic conditions (CDC, …show more content…
CHMC has so far excel in some specialized services like the Level II qualified Trauma Center in the downtown area; the Leavey trauma Center with a team of highly skilled surgeons, anesthesiologists and specialists. The center is an essential resource for Los Angeles and the surrounding areas. Leavey trauma Center is verified as a Level II Trauma Center by the American College of Surgeons (ACS). CHMC is the only hospital in downtown LA with a full Emergency Room (ER) services. The ER serves more than 85,000 patients each year and provide efficient and high-quality emergency care with state-of-the-art equipment (Goodsam,