The Importance Of E-Government

The proliferation of technology the last 25 years or so has changed the way individuals access information. Instead of heading to a library or reading a newspaper for data people are now able to simply fire up their smartphone. Not only has technology impacted the daily lives of individuals across the globe, it has also caused governments to assess how they can capitalize on these emerging technological trends. With this in mind, E-Government was born. “Simply stated, e-Government is the use of technology to enhance the access to and delivery of government services to benefit citizens, business partners and employees” (Silcock, 2001). In short, governments are aiming to provide better service delivery to its citizens. Traditionally, government services were provided in person and often Individuals would have to walk into a brick and mortar building to speak with a government employee in hopes they could provide assistance. Prior …show more content…
Nonetheless, there is a proliferation of research regarding the different aspects of e-government, but determining what is important can be difficult. To demonstrate, many studies have been done to assess what motivates citizen adoption of e-government. There is evidence showing trust in government itself is a predictor of adoption practices (Lee, Kim, Ahn, 2011) (Colesca, 2015). On the other hand, there is evidence showing that e-government adoption does not engender additional trust in government. Furthermore, There is evidence showing that trust in the technology is a vital factor in citizen acceptance (Shareef, Kumar, Kumar, and Dwiveldi, 2011) (Colesca, 2015). Yet, there are studies that show trust in technology is not a significant factor in predicting user adoption (Lee, Kim, Ahn, 2011). These examples serve to show e-government is still an emerging field, and within emerging fields research can be complimentary as well as