FedEx has proven to be the leader in the logistics industry by providing fast, time-definite and reliable shipment of customers ' goods. FedEx has shown to be very responsive to clients ' needs to ensure maximum customer satisfaction. By the use of the recent technology to ensure tracking of customers ' goods as well as well as segmentation of services, FedEx aims to ensure the provision of best service to its clients hence giving it superiority in the packaging industry.
FedEx 's vision to be the world leader in the transportation and shipping industry has made them build on their competencies through an innovative and constant focus on customer satisfaction. Customer satisfaction is the primary guide to their strategies. Their tracking capability …show more content…
They have spent billions to create a worldwide network of hubs, trucks, and airplanes for faster delivery of customers ' packages. In the year 2003, they spent over $1.5 billion in capital expenditures alone. In the fourth quarter of 2015, their capital expenditure was worth $ 1,378.00 million. This spending has enabled them to be in over 1,800 locations around the world, with an estimated over 300,000 employees. The huge expenditure can enable FedEx to implement discriminative competition strategies such as price cuts to harm new entrants. The company transports over 3 million packages to over 200 countries around the world every day. The company also has various functional units within each business units to perform different functions so as to ensure smooth flow and coordination of FedEx deliveries. These efforts ensure a high level of quality service superior to that of rivals is …show more content…
FedEx controls over fifty percent market share in the package delivery industry due to the incorporation of technology in their services. The company was the first to embrace the World Wide Web with their FedEx website which was launched in 1994 which has over one million visits each day. Their unique tracking feature has enabled customers to track the shipment and delivery of their critical packages to ensure they get quick and reliable services. The company utilizes wireless LAN technology to hasten the flow and movement of shipping information from the delivery terminal to a central
FedEx 's vision to be the world leader in the transportation and shipping industry has made them build on their competencies through an innovative and constant focus on customer satisfaction. Customer satisfaction is the primary guide to their strategies. Their tracking capability …show more content…
They have spent billions to create a worldwide network of hubs, trucks, and airplanes for faster delivery of customers ' packages. In the year 2003, they spent over $1.5 billion in capital expenditures alone. In the fourth quarter of 2015, their capital expenditure was worth $ 1,378.00 million. This spending has enabled them to be in over 1,800 locations around the world, with an estimated over 300,000 employees. The huge expenditure can enable FedEx to implement discriminative competition strategies such as price cuts to harm new entrants. The company transports over 3 million packages to over 200 countries around the world every day. The company also has various functional units within each business units to perform different functions so as to ensure smooth flow and coordination of FedEx deliveries. These efforts ensure a high level of quality service superior to that of rivals is …show more content…
FedEx controls over fifty percent market share in the package delivery industry due to the incorporation of technology in their services. The company was the first to embrace the World Wide Web with their FedEx website which was launched in 1994 which has over one million visits each day. Their unique tracking feature has enabled customers to track the shipment and delivery of their critical packages to ensure they get quick and reliable services. The company utilizes wireless LAN technology to hasten the flow and movement of shipping information from the delivery terminal to a central