LEVEL 2, COUNSELLING CONCEPTS
UNIT 2, F/601/7300 Communication skills in helping relationships
6/18/2014
LUBWAMA DESIRE
Word count: 2008
UNIT 2, F/601/7/300 COMMUNICATION SKILLS IN A HELPING RELATIONSHIP
1.1 Identify the different forms of communication used in a helping relation.
These are a range of skills the helper can utilise to assist clients in achieving optimal outcomes in life. They include,
Setting a Contract - This is mutual agreement negotiated between the helper and the Client prior to the commencement of counselling. It lists the responsibilities of the Counsellor towards the Client, and also the Client 's responsibilities in the counselling relationship.
Effective questioning - Questioning is useful in the information gathering stage of the interview. It can however be an important skill to use throughout the entire process. “What would you like to talk about today?” It helps guide the counselling conversation and may assist in enriching the client’s story. …show more content…
Examples of such things include the telephone, an uncomfortable meeting place, and noise. If the telephone rings, the usual human tendency will be to answer it even if the caller is interrupting a very important or even delicate conversation. Environmental distractions such as background noise, poor lighting, uncomfortable sitting, unhygienic room, or an environment that is too hot or cold can affect people 's morale and concentration, which may cause interfere effective communication.
Psychological barriers: Physiological barriers to communication are related with the limitations of the human body and the human mind. Physiological barriers may result from clients’ personal discomfort, caused by ill-health, poor eye sight, or hearing difficulties. For example if the client can’t hear properly, this will cause delays in the session.
Social barriers: Social barriers to communication include the social psychological phenomenon of conformity, a process in which the norms, values, and behaviours of an individual begin to follow those of the wider group. Social factors such as age, gender, socioeconomic status, and marital status may act as a barrier to communication in certain situations. For example a client who is 78 wouldn’t want to a helper who is 18 or 20 hence this affects …show more content…
The room should be clean and free from any unhygienic material because this can make the clients sick and unhappy. The room should have comfortable seats that are conducive for any sizes of people (fat or slim). The room should also have well installed heating and air conditioned systems which should be kept at neutral temperatures. The room should have lights that are not too light and not dark, neutral lighting would be the best.
Psychological barriers such as clients’ personal discomfort caused by ill-health, poor eye sight, or hearing difficulties can be overcome by referrals. Clients may present with mentioned psychological barriers (personal discomfort caused by ill-health, poor eyesight and hearing difficulties), in cases like this the helper should refer on to a qualified medical professional. These professionals will help the client to get the desire
UNIT 2, F/601/7300 Communication skills in helping relationships
6/18/2014
LUBWAMA DESIRE
Word count: 2008
UNIT 2, F/601/7/300 COMMUNICATION SKILLS IN A HELPING RELATIONSHIP
1.1 Identify the different forms of communication used in a helping relation.
These are a range of skills the helper can utilise to assist clients in achieving optimal outcomes in life. They include,
Setting a Contract - This is mutual agreement negotiated between the helper and the Client prior to the commencement of counselling. It lists the responsibilities of the Counsellor towards the Client, and also the Client 's responsibilities in the counselling relationship.
Effective questioning - Questioning is useful in the information gathering stage of the interview. It can however be an important skill to use throughout the entire process. “What would you like to talk about today?” It helps guide the counselling conversation and may assist in enriching the client’s story. …show more content…
Examples of such things include the telephone, an uncomfortable meeting place, and noise. If the telephone rings, the usual human tendency will be to answer it even if the caller is interrupting a very important or even delicate conversation. Environmental distractions such as background noise, poor lighting, uncomfortable sitting, unhygienic room, or an environment that is too hot or cold can affect people 's morale and concentration, which may cause interfere effective communication.
Psychological barriers: Physiological barriers to communication are related with the limitations of the human body and the human mind. Physiological barriers may result from clients’ personal discomfort, caused by ill-health, poor eye sight, or hearing difficulties. For example if the client can’t hear properly, this will cause delays in the session.
Social barriers: Social barriers to communication include the social psychological phenomenon of conformity, a process in which the norms, values, and behaviours of an individual begin to follow those of the wider group. Social factors such as age, gender, socioeconomic status, and marital status may act as a barrier to communication in certain situations. For example a client who is 78 wouldn’t want to a helper who is 18 or 20 hence this affects …show more content…
The room should be clean and free from any unhygienic material because this can make the clients sick and unhappy. The room should have comfortable seats that are conducive for any sizes of people (fat or slim). The room should also have well installed heating and air conditioned systems which should be kept at neutral temperatures. The room should have lights that are not too light and not dark, neutral lighting would be the best.
Psychological barriers such as clients’ personal discomfort caused by ill-health, poor eye sight, or hearing difficulties can be overcome by referrals. Clients may present with mentioned psychological barriers (personal discomfort caused by ill-health, poor eyesight and hearing difficulties), in cases like this the helper should refer on to a qualified medical professional. These professionals will help the client to get the desire