e-Business and e-Commerce Infrastructure Essay

1803 Words 8 Pages
E-Commerce E-commerce (electronic commerce) can be defined as commercial transactions of goods and services over the internet and other computer networks (Chaudhury & Kuilboer, 2002). It consists of online shopping, online banking and e-learning (Tkacz & Kapczynski, 2009). E-commerce is becoming increasingly popular since the spread of the internet. The e-commerce users are businesses, consumers and government departments (Kessler, 2009). E-commerce is controversial but the advantages of it greatly outweigh the disadvantages.
To begin with, e-commerce offers consumers speed and convenience. E-shopping involves a web site that sells goods and/or services without the direct, face to face, contact between the vendor and the
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E-commerce allows consumers to compare prices and brands and conduct research quicker and with less effort. It also lets everyone access the global market to purchase goods and services. The internet has no geographical boundaries and allows people to browse through countless stores and compare as many products as they want (Tkacz & Kapczynski, 2009) . E-commerce allows shoppers to obtain information about the particular product online. The World Wide Web has reviews and detailed information on almost anything (GlobalSchoolnet, 2011). There are websites such as EBay that have feedback from buyers that lets other buyers know how the product really is. These reviews and feedback are another great advantage of e-commerce because it helps protect consumers from undesirable scams and businesses online. Although e-commerce is becoming more popular, many people are still concerned with the security and privacy of it. These are a few perceived disadvantages of e-commerce. Privacy is the number one reason that non-online shoppers do not shop online (Bilstad & Enright, n.d). Many people, especially the middle-age or elderly do not trust the privacy of the Internet and are concerned with their credit card frauds, unwanted solicitation and spam, and the use of their personal information for other purposes (Ackerman, Cranor & Reagle, 1999). Credit card

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