A big expense for a family was to have a set of encyclopedias in their home and even then they would be quickly outdated and a new set would be necessary. Most students today have never touched a hard copy encyclopedia. All of the information that could be obtained in those books, and more, are now delivered in seconds by simply requesting it on a computer. What happened to all of these businesses? What about the employees? Most of the mentioned businesses do not exist anymore. The surviving businesses, such as banks and USPS, have been forced to reduce their staffs accordingly. The loss of available jobs to fill has caused a drop in the employment rate which, by turn, has passed the losses on to the economy. Also effecting the job availability is many customer service jobs being sent overseas. Many company’s claim it is for cheaper labor and, this may be true, however, before the internet this option would not have been as affordable. If companies had to use the postal service mail to send memos overseas instead of emails then directives, contracts and instructions would have been too slow moving to be a good business choice. If the same companies had to send faxes, which were very expensive in the past, instead of scanning to email, the option of working with a customer service department in India would have been very
A big expense for a family was to have a set of encyclopedias in their home and even then they would be quickly outdated and a new set would be necessary. Most students today have never touched a hard copy encyclopedia. All of the information that could be obtained in those books, and more, are now delivered in seconds by simply requesting it on a computer. What happened to all of these businesses? What about the employees? Most of the mentioned businesses do not exist anymore. The surviving businesses, such as banks and USPS, have been forced to reduce their staffs accordingly. The loss of available jobs to fill has caused a drop in the employment rate which, by turn, has passed the losses on to the economy. Also effecting the job availability is many customer service jobs being sent overseas. Many company’s claim it is for cheaper labor and, this may be true, however, before the internet this option would not have been as affordable. If companies had to use the postal service mail to send memos overseas instead of emails then directives, contracts and instructions would have been too slow moving to be a good business choice. If the same companies had to send faxes, which were very expensive in the past, instead of scanning to email, the option of working with a customer service department in India would have been very