Communication Principles Essay
With Respect to this particular case study two key communication principles were evident, the chosen Communications Channel and Noise. Communications Channel is “a medium through which a message is passed in the process of communication. Communications channels include the …show more content…
The advantages of using email to communicate with team members who are away from the main office are also its disadvantages. Despite James’s team members having both an Internet capable laptop and mobile phone they need to log on to their email to receive notification of new email unlike other communication channels such as voicemail or text message whereby the team members are immediately notified. In other words, if the team members are busy working in different locations and dealing with the pre-Christmas rush, as in this instance, the chances of them receiving the email are slim and could be contributed to no Internet signal or being over-worked. James has failed to recognise that the lack of feedback is a sign that communication is ineffective.
Communication Scholars classify noise into three different categories: external (noise in the surrounding environment), internal (thoughts or feelings that interfere with the communication), and semantic (words are not well-chosen or are used incorrectly). In relation to James’s email, there is semantic noise, for instance, in the first line of his email after stating he realises everyone is busy with the